My experience with Boku was great. I've contacted with Boku regarding my daughters bill and problem been resolved in few hours. I've received quick and clear information about what's going to happen a... See more
Company replied
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Review summary
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Based on these reviews
I had never come across Boku before until we had an issue with a case of fraud that took place from my niece's phone. I was advised to call Boku by play station network provider. I spoke to a very hel... See more
Company replied
I had never come across Boku before until we had an issue with a case of fraud that took place from my daughter's phone. I was advised to call Boku by my network provider. I spoke to a wonderful agent... See more
Company replied
My son was the victim of a social engineering scam and they ran up a £200 bill of third party charges using his mobile phone account. I contacted my mobile provider and they gave me the contact inform... See more
Company replied
Company details
- #13 of 52 best companies in Payment Service
Written by the company
Boku is a Business to Business payments company. We are trusted by many of the world’s biggest merchants including Google, Netflix, Spotify, Meta, Microsoft and Amazon. Merchants use our platform to offer their customers more choice and convenience when it comes to paying for goods and services. Our global network of localized payment methods includes over 300 different digital wallets, direct carrier billing and account to account payment choices. Boku’s network covers over 7.5 billion consumer payment accounts across more than 90 countries, and we process hundreds of millions of transactions on behalf of our merchants through our local payments partners every month. Boku Inc. was incorporated in 2008 and is headquartered in London, UK, with offices in the US, India, Brazil, China, Estonia, France, Germany, Indonesia, Japan, Singapore, Spain, Taiwan and Vietnam.
Contact info
United States
- support@boku.com
- boku.com
4.6
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reaction was fast and great to solve my…
Reaction was fast and great to solve my problem.
It was very heldpful.
Very good job, thank you.
November 18, 2025
Unprompted review
Reply from Boku, Inc.
Dear Gemma,
Thank you for your positive review! We’re so glad you enjoyed your experience. Your feedback motivates us to keep improving and providing excellent support.
Kind regards,
The Boku Team
Reply from Boku, Inc.
Dear Laura,
Thank you for your encouraging feedback! We’re delighted to know that our response time met your needs — we always aim to make your experience as smooth as possible.
Sincerely,
The Boku Team
Reply from Boku, Inc.
Lieber Nina,
vielen Dank für Ihre freundlichen Worte und Ihre positive Bewertung! Es freut uns sehr zu hören, dass Sie eine tolle Erfahrung mit unserem Service gemacht haben. Wir wissen, wie wichtig schnelle und zuverlässige Unterstützung ist, und arbeiten stets daran, unseren Kunden das bestmögliche Erlebnis zu bieten.
Mit freundlichen Grüßen,
Ihr Boku-Team
Excellent reactivity
November 6, 2025
Reply from Boku, Inc.
Merci pour vos aimables mots ! Nous sommes heureux que notre équipe ait pu répondre rapidement à votre demande. Offrir un service rapide et efficace est notre priorité.
Bien à vous,
L’équipe Boku
I did not get the reimbursement
I did not get the reimbursement?
226,27euros. My request no.21813203
The fraud took place on 24 September 2025
I contacted BOKU on 25 September 2025.
ORANGE already took this money.
What do I do?
Thank you, +33607332510
Mr. A. Brauns
September 24, 2025
Reply from Boku, Inc.
Dear Andrei,
Thank you for your feedback. We're sorry to hear about the issue you've experienced.
After reviewing our records, we see that a case was opened following your inquiry, and our support team has already responded to you via email.
We’ll be sending you another follow-up email to provide an update and ensure everything is resolved.
We're here to help and appreciate your patience.
Kind regards,
The Boku Team
Thanks
Unfortunately, I had to ask Boku for help, and thankfully, they were very helpful. I accidentally fell for scammers through a hacked Facebook account. Using my phone number, they tried to take money from my subscription. After a few emails, they were able to help me stop the transaction. They're very accessible and respond quickly to emails. I'm very grateful!
November 13, 2025
Unprompted review
Reply from Boku, Inc.
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our service. Providing timely and helpful support is something we truly care about, and it's great to know we're hitting the mark. We’re always working to give our customers the best possible experience.
Thank you
The Boku Team
Reimbursement…
I received a feedback very quickly and reimbursement was engaged immediately
November 6, 2025
Reply from Boku, Inc.
Thank you so much for your kind words and your positive review! We're glad to hear you had a great experience with our service. We know how important it is to get timely support, and we’re always working to give our customers the best possible experience.
Thank you
The Boku Team
Issue has not been resolved
Issue has not been resolved. Team are not communicating with me. I have emailed twice with no response.
My refund has still not been paid.
October 14, 2025
Reply from Boku, Inc.
Dear Philomena Wiredu,
Thank you for your feedback. We're sorry to hear about the issue you've experienced.
After reviewing our records, we see that a case was opened following your inquiry, and our support team has already responded to you via email.
We’ll be sending you another follow-up email to provide an update and ensure everything is resolved.
We're here to help and appreciate your patience.
Kind regards,
The Boku Team
My issue was sorted in no time and the…
My issue was sorted in no time and the comuncation was very rapid, well done and thankyou Boku.
November 4, 2025
Reply from Boku, Inc.
Dear Mr Gregory Atkins,
Thank you so much for your kind words and your positive review! We're glad to hear you had a great experience with our service. We know how important it is to get timely support, and we’re always working to give our customers the best possible experience.
Thank you
The Boku Team
Reply from Boku, Inc.
Dear Francois,
Thank you so much for your kind words and your positive review! We're thrilled to hear that you had a great experience with our service. We know how important it is to get timely support, and we’re always working to give our customers the best possible experience.
Thank you
The Boku Team
My phone account was hacked
My phone account was hacked and 25 Euros was stolen from me. Boku, Inc. quickly compensated me. Very efficient, happy with the service
November 3, 2025
Reply from Boku, Inc.
Dear Alexandra Odermatt,
Thank you so much for your kind words and your positive review! We're thrilled to hear that you had a great experience with our service. We know how important it is to get timely support, and we’re always working to give our customers the best possible experience.
Thank you
The Boku Team
Amazing service
Amazing service! Dealt with a refund quickly and efficiently after weeks of stress - thank you! ☺️
November 10, 2025
Unprompted review
Reply from Boku, Inc.
Dear Jen H,
Thank you so much for your kind words and your positive review! We're glad to hear you had a great experience with our service. We know how important it is to get timely support, and we’re always working to give our customers the best possible experience.
Thank you
The Boku Team
Reply from Boku, Inc.
Dear Isabelle,
Thank you so much for your kind words and your positive review! We're thrilled to hear that you had a great experience with our service. We know how important it is to get timely support, and we’re always working to give our customers the best possible experience.
Thank you
The Boku Team
Fraud set right
Explained problem that someone had used my number without me knowing to pay a gaming bill .....boku after a couple of e mails agreed to pay it all back .even though it had taken a few months for phone company to mess me around . Big thanks boku
October 28, 2025
Reply from Boku, Inc.
Dear Tony,
Thank you so much for your positive review! We're glad to hear you had a great experience with our service. We know how important it is to get timely support, and we’re always working to give our customers the best possible experience.
Thank you
The Boku Team
Fantastic service 🤗
I had never come across Boku before until we had an issue with a case of fraud that took place from my daughter's phone. I was advised to call Boku by my network provider. I spoke to a wonderful agent who was so helpful and reassuring. My issue was resolved after just a few more calls but the attitude and helpfulness made the whole situation better.
October 31, 2025
Reply from Boku, Inc.
Dear Renee,
Thank you very much for your kind words and positive feedback regarding your recent phone experience with our team.
We’re delighted to hear that our customer service met your expectations. Providing helpful and friendly support over the phone is something we take great pride in, and it’s always rewarding to know that our efforts make a difference.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Thank you again,
The Boku Team
Anji was very helpful resolving an…
Anji was very helpful resolving an issue I had with my phone being charged. Very quick and professional.
Thankyou so much
November 7, 2025
Unprompted review
Reply from Boku, Inc.
Dear Eleanor Yeates,
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our service. Providing timely and helpful support is something we truly care about, and it's great to know we're hitting the mark. We’re always working to give our customers the best possible experience.
Thank you
The Boku Team
Reply from Boku, Inc.
Cher Gilles,
Merci beaucoup pour vos aimables mots et votre avis positif ! Nous sommes ravis d’apprendre que vous avez eu une excellente expérience avec notre service. Nous savons à quel point il est important de recevoir un support rapide et efficace, et nous faisons toujours de notre mieux pour offrir la meilleure expérience possible à nos clients.
Cordialement,
L’équipe Boku
Reply from Boku, Inc.
Chère Stephane,
Nous vous remercions sincèrement pour vos gentils mots et votre retour positif ! Cela nous fait très plaisir de savoir que vous avez apprécié notre service. Nous continuerons à travailler dur pour vous offrir un support rapide et de qualité.
Merci encore,
L’équipe Boku
It was my first time dealing with Boku…
It was my first time dealing with Boku and I must state that the customer service was excellent and professional. Brandy were very helpful and quick responding to my fraudulent activity on my Three account. Thanks so much for helping me out
November 6, 2025
Unprompted review
Reply from Boku, Inc.
Dear Vikroria,
Thank you so much for your positive feedback! We’re thrilled to hear that our team responded promptly. Providing fast and reliable support is very important to us, and we’re glad we could meet your expectations.
Best regards,
The Boku Team
Fast and reliable
November 4, 2025
Reply from Boku, Inc.
Dear Pierre,
We truly appreciate your kind words! Our team is committed to offering quick and helpful support, and it’s great to know that you had a positive experience.
Warm wishes,
The Boku Team
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