While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and responsiveness, making interactions pleasant and productive. Many people highlight the excellent customer service, noting the team's dedication to understanding their needs and delivering high-quality results. The service provided is frequently described as outstanding, with consumers appreciating the efficiency and ease of their overall experience, from website design to ongoing support. Reviewers are particularly impressed with the quick response times and the smooth user experience, often mentioning that the team goes above and beyond to ensure satisfaction.

What people talk about most

Website

Consumers consistently express satisfaction with the website. Many reviewers praise the design and building... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team's professionalism,... See more

Service

People report positive experiences with service. Customers consistently praise the team's ability to listen... See more

Response time

Clients share positive opinions on response time. Customers consistently praise the quick and thorough... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience working with Bold has been second to none. Our Social-Hire.com website was relaunched in a tight timeframe and the team were determined to get it exactly as we wanted. They've remained s... See more

Rated 5 out of 5 stars

They are so helpful - We have 4 different websites with them and they've done an amazing job with them all! Always there to help with changes, even last minute ones and very responsive - especially... See more

Rated 5 out of 5 stars

Super pleased with the final result. We received multiple compliments regarding the branding and look and feel of the website, Our site had many bespoke features but Bold delivered on these... See more

Rated 5 out of 5 stars

The team at Bold were fantastic. Being new to this, I’m sure we weren’t the easiest of clients, but they supported us every step of the way, and we couldn’t be happier with the end result. What impres... See more


Company details

  1. Design Agency

Written by the company

We're experts in branding, identity consultancy, and website development, working with our clients to create standout brand stories and online experiences that truly connect with today's audience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

52 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I worked with this company to help with…

I worked with this company to help with creating the website for my company, this was a project I've inherited when I joined my company. Alex made the whole project a lot smoother and the development team took on feedback well and actioned it quickly

October 20, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Working with Bold was fantastic!

Working with Bold was a fantastic experience. Tom, Alex, Louisa and the team are super responsive, easy to work with, and genuinely care about getting things right.

The whole web design/development process was smooth, we’ve had great feedback from customers, and we’re already seeing results in our analytics and conversions.

Highly recommend if you want a creative partner who understands the staffing & recruitment industry and delivers high-quality work.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Happy with ongoing service

Really pleased with our company website and ongoing service. It's intuitive, easy to manage and perfectly fits our recruitment needs. Any changes that we cant make on our end are always actioned quickly as communications from Bold is always clear, concise and informative.

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Website and service review

Really happy with our website and branding. Updates to our website are made accurately and efficiently. Ongoing support is brilliant and would highly recommend Tom and his team.

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer sevice

We've been a long term customer and I've always found the team to be responsive, flexible and always able to solve challenges or development ideas.

September 18, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Stand-Out Website – Bold Nailed It

Altius Talent Website.

We’re absolutely delighted with our new website.

We came to Bold Group with an already strong brand identity but needed a partner who could translate it into a seamless digital experience.

Bold really carried our branding through every corner of the site and elevated it with a fresh, modern feel.

Throughout the project we worked closely with Alex as our Project Manager, who kept everything on track and handled every adjustment with professionalism. Tom’s work on the intricate design elements deserves a special mention – the visuals are stunning and perfectly aligned with our industry.

We did have to readjust parts of the project as our needs evolved, and the team took that in stride and guided us through the changes without drama.

The end product is fantastic. Since launch our applications have increased massively, the site is actively being found by our market, and we’ve had compliments from clients, candidates and even competitors in the recruiting space.

We are now looking to use Bold for our latest business division’s website, which shows how good they are!

Overall, we highly recommend Bold Group to anyone looking for a creative agency that actually listens, adapts and delivers results.

August 31, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience with Bold!

Love working with Tom and the team at Bold. They designed our website when we started our business in 2017 and have been super responsive with all tweaks and amendments to it ever since. If you are a recruitment business, don't go anywhere else!

September 15, 2024
Unprompted review
Rated 5 out of 5 stars

Bold are great

Bold are great! Always on the ball and have helped us successfully for a number of years. They work closely in partnership with you, making sure you are 100% happy before going live. Great team, great company!

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great company, great people

We’ve been working with Bold for 4 years now and have built a fantastic working relationship throughout that time. They have supported us through a complete website rebrand as well as multiple integrations, always being accommodating and responsive to our needs. They are a pleasure to work with, and would highly recommend their services.

September 15, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent

Bold handled our rebrand and website a few years ago now. We loved what they did with our site, were always there for any tweaks or help that we needed with making changes. They've hosted our site since with no problems.

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Super pleased with the final result.

Super pleased with the final result.

We received multiple compliments regarding the branding and look and feel of the website,

Our site had many bespoke features but Bold delivered on these and really helped get the platform up and running.

All the team are super friendly and helpful - they really gave you the feeling they cared and nothing was a problem.

Thanks guys - the platform wouldn't be where it is today without you!

December 14, 2024
Unprompted review
Rated 5 out of 5 stars

Big thanks to The Bold team for their…

Big thanks to The Bold team for their incredible work! Tom answered the call for help when we needed it most, and Alex was all of the above—responsive, detail-oriented, and professional throughout. The final product exceeded expectations, and the whole process was smooth and efficient. Looking forward to working together again!

August 1, 2025
Advertisement
Rated 5 out of 5 stars

We recently had the pleasure of working with Bold

We recently had the pleasure of working with Bold on a transformation of our brand, and the experience was incredible from start to finish.

Bold guided us through a much-needed brand facelift, helping us refresh and refine our identity with a modern and impactful approach. They took the time to truly understand who we are and where we wanted to go, translating that vision into a cohesive design.

Their work didn’t stop there - they carried that same level of excellence into creating our new website, ensuring it reflected our updated brand perfectly. From design to functionality, every detail was handled with care and precision. On top of that, Bold set us up with reliable hosting, ensuring everything runs smoothly.

The Bold team was professional, creative, and deeply invested in helping us achieve our goals. We couldn’t be happier with the results and are so grateful for their hard work and dedication. We also want to thank them for their patience - we had so many questions, all of which were always answered.

Thank you, Bold! If you’re looking for a team to elevate your brand, look no further. Highly recommended!

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

The team at Bold were fantastic

The team at Bold were fantastic. Being new to this, I’m sure we weren’t the easiest of clients, but they supported us every step of the way, and we couldn’t be happier with the end result. What impressed us just as much was their aftercare. Naturally, a few tweaks were needed after going live, and each time they had them sorted within a matter of hours.

September 10, 2025
Rated 5 out of 5 stars

I had a fantastic experience working…

I had a fantastic experience working with this company on my website. From the very beginning, they listened carefully to my ideas and transformed them into a clean, modern, and user-friendly design.

Communication was smooth throughout the entire process—they were always quick to respond, patient with my requests, and offered creative suggestions that made the final result even better than I expected.

The site not only looks professional but also works seamlessly on both desktop and mobile. I’ve already received so many compliments from clients and visitors. Their professionalism, creativity, and technical skills truly stand out. I’d highly recommend them to anyone looking for a reliable and talented web design team!

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

MPA Recruitment: Web Dev and Ongoing Support

Bold work to a clear brief and adapt to the ever-changing demands of our website. No matter the job, they show the same attention to detail, quick turnaround, and reasonable pricing, while keeping us updated every step of the way.

September 11, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

We needed a website that stood out from…

We needed a website that stood out from the competition, was easy to navigate and which gave people a clear sense of our inclusive values, and the team delivered.

A huge thank you to the team at BOLD for guiding us through the process - we really enjoyed working with you, and remain very pleased with the results.

September 11, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look