I have visited Bolia shop in Basel 4 times to select the right table and chairs and fabric for the pillows. Each time I was warmly welcomed and taken care of. The staff was attentively listening to ou... See more
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I am aware that the prices are high, but my store in Augsburg has such a wonderful customer service. Everything is beautiful.
Company replied
Wir haben in Stuttgart eine hervorragend und freundlichen Beratung von Frau Markovac erhalten. Auch der Service über E-Mail im Nachgang, da wir aus Heidelberg kommen, ist exzellent. Die Qualität und... See more
Company replied
I had a great shopping experience at Bolia. I received two separate deliveries, both of which were perfect. The driver and his colleague were very friendly and punctual. Although my apartment is o... See more
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Company details
- Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Living Room Furniture Store
- Outdoor Furniture Store
- Sofa Store
Written by the company
Willkommen bei Bolia. Eine skandinavische Designwelt, inspiriert von der uns umgebenden, veränderlichen Natur. Unsere Designs werden von namhaften Designern aus der ganzen Welt geschaffen und von den erfahrensten Möbeltischlern aus den besten und langlebigsten Materialien handgefertigt. Zeitloses Design, das für Sie maßgefertigt wurde, um über Generationen zu halten.
Written by the company
Contact info
4.6
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Good product, reliable service
Nice product (dining table) delivered and assembled exactly as planned. Top!
March 25, 2026
Unprompted review
Reply from BOLIA
Dear Customer,
thank you very much for your great feedback!
We’re delighted to hear that your dining table was delivered and assembled exactly as planned.
Enjoy your new product!
Kind regards
Your BOLIA Team
Im reffering to my last comments from…
Im reffering to my last comments from last weeks.
Seems like bolia prefer to ignore any approach to them.
Their service regarding after sell is a shame.
Never again
March 25, 2026
Unprompted review
Reply from BOLIA
Dear Customer,
we are sorry to hear about your experience.
We would like to point out that we have already supported you in your case, particularly regarding the delivery of the sofa and the conditions on site.
If you still need any assistance or have further questions, please feel free to contact us directly – we will of course be happy to help.
Kind regards
Team BOLIA
Great design great customer service
I had a really good experience in the store in Luzern and would recommend it to anyone.
March 24, 2026
Unprompted review
Reply from BOLIA
Hallo Tobias, vielen Dank für Ihr ausführliches und herzliches Feedback!
Es freut uns sehr, dass Sie sich bei uns stets gut beraten und rundum aufgehoben fühlen.
Freundliche, kompetente und kundenorientierte Beratung – vor, während und nach dem Kauf – ist genau das, was wir Ihnen bieten möchten.
Toll zu hören, dass auch die Lieferung pünktlich und zuverlässig verlief.
Vielen Dank für Ihre Weiterempfehlung – wir freuen uns schon auf Ihren nächsten Besuch! 😊
Liebe Grüße,
Nikki, BOLIA
Mareike was fantastic
Mareike was fantastic. She was tentative, helpful and passionate about helping us. This led us to buy two sofas instead of one and two carpets. She genuinely helped us very much.
March 22, 2026
Reply from BOLIA
Hello, thank you very much for your positive review 😊
We’re delighted to hear that Mareike supported you so wonderfully and that her attentive and passionate assistance helped you find exactly what you needed.
Kind regards,
Nikki, BOLIA
Dont Make it compulsory for you to…
Dont Make it compulsory for you to share my data with 3rd parties if i register on your website.
March 13, 2026
Reply from BOLIA
Hello!
Thank you for your feedback.
We take data privacy seriously and will review your concerns internally.
Best regards,
Marianne, BOLIA
This is one of my favorite furniture…
This is one of my favorite furniture shop. Beautiful design, good quality and awesome customer service!
March 15, 2026
Reply from BOLIA
Hi Vanice. Thank you so much for your lovely review!
We’re delighted to hear that our design, quality, and customer service make us one of your favourite places to shop. 🌟
Viele Grüße,
Nikki, BOLIA
Very professional
Kiara was very professional and gave me good advise. She was really listening what was my need. I bought an outdoor sofa and coffee table for my terrasse.
March 7, 2026
Reply from BOLIA
Hi Maud. Thank you for your review!
We’re glad to hear Kiara gave you great, attentive advice. Enjoy your new outdoor furniture! 🌟
Venlig hilsen,
Nikki, BOLIA
So beautiful 🤩
So beautiful 🤩
Quality 10/10
Designs 10/10
Price = justified
Very friendly GRAZ!
March 7, 2026
Unprompted review
Reply from BOLIA
Hi Konstantin. Thank you so much for your wonderful review! 🤩
We’re thrilled that you love the design and quality — and we truly appreciate your kind words.
Warm greetings from the team in Graz!
Best regards,
Nikki, BOLIA
She was very helpful, kind and friendly
She was very helpful because I did not intend on buying a couch that day. I just wanted to look around, but Lena was very patient and helpful that changed my decision to purchase the couch on the spot. Great sales person!
March 3, 2026
Reply from BOLIA
Hi Fay. Thank you so much for your lovely review!
We’re delighted to hear that Lena made your visit special and supported you so well — even when you were only planning to browse.
It's wonderful that her patience and guidance helped you find the right sofa on the spot.
We truly appreciate your kind words and your trust in us! 💛
Cheers,
Nikki, BOLIA
too slow delivery- delays, otherwise good
Ordered the dinning set : table, chairs, dinning sofa. But how is it possible, that delivery takes more than 1 month? Just got an email, that delivery of my sofa is delayed...until 01.04. Why is it always so difficult to Bolia to deliver and assemble things on time? ( Last time, when I ordered a sofa for the living room, it took them 4 months to deliver it, assemble, bring missing parts..). So delivery/montage service is really poor. Otherwise I like the quality, design and service in the shop in Hamburg was nice. In case you ask my order no is 701862262.
February 19, 2026
Reply from BOLIA
Hi Aksiniia,
We're sorry to hear about your experience. Unfortunately, production delays can sometimes happen and are out of our hands, but we understand how frustrating it is. We're also sorry for the inconvenience with the delivery and assembly.
Thank you for taking the time to send us your feedback.
Best regards,
Anna, BOLIA
They proivde what they proimised on…
They proivde what they proimised on their site and high quality product matreilas they used.
February 2, 2026
Unprompted review
Reply from BOLIA
Hi David,
Thank you very much for the positive feedback, we really appreciate it!
Best regards,
Anna, BOLIA
Unwelcoming experience
Dear Bolia Team,
I would like to share feedback regarding my recent in-store pickup from Stuttgart sales store.
I collected two kimono items ordered online. Unfortunately, the service experience during pickup was disappointing and did not reflect the premium image I associate with Bolia.
After the items were placed on the counter, there was no communication or guidance about the next step. I was left standing without knowing whether the process was complete. The items were not offered in a bag, and I was asked in an awkward situation by the staff if I would need anything else or why should I not leaving! I had to ask whether a bag offering is available. I was then informed that a bag would cost 1 EUR. While I understand sustainability policies and additional charges, I would have appreciated being informed proactively.
Additionally, there was no closing courtesy such as a “thank you” or any acknowledgment of the purchase. The interaction felt indifferent and unwelcoming.
I am sharing this feedback constructively, as I value thoughtful customer experience — especially from a design-focused brand like Bolia. I hope this can help improve future customer interactions.
Kind regards,
Pagna
February 10, 2026
Reply from BOLIA
Dear Pagna,
Thank you very much for sharing your experience with us. We sincerely apologize that your pickup in our Stuttgart store felt unwelcoming and did not reflect the warm and attentive service we aim to provide.
The missing guidance, lack of clear communication, and absence of a polite closing are not in line with our standards. We also understand your frustration regarding the bag information and fully acknowledge that this should have been communicated proactively.
Thank you for your constructive feedback — it helps us improve our service and ensure a better experience for future visits.
If there is anything else we can assist you with, we are here for you.
Warm regards,
Nikki, BOLIA
Non-existent customer support
I have ordered a table cloth, the payment error occurred, I was instructed to try one more time. I did as suggested, I was charged the second time. There was no order confirmation or cancellation for 3 days, nothing! Then, I received a message that both of my orders are available for pick up. I have contacted the customer service before and haven’t heard since and no, it is not okay to notify me that I may have to wait 7-12 days for a reply. Is this a premium brand? I was considering to buy a new sofa there but no more. This experience gives me a disappointing sneak peek of the frustration I could have with Bolia. P.S. still waiting for the full refund. customer support ticket (never answered): 004149243
February 9, 2026
Unprompted review
Reply from BOLIA
Hi and thank you for your review.
I’m very sorry for the experience you had — especially being charged twice and not receiving any confirmation for several days. This is not the service we want to offer.
I’ve forwarded your case to our store and customer service team to ensure that both orders are cancelled and fully refunded.
You will hear from us as soon as the refund is processed.
We apologize for the inconvenience and hope to welcome you back in the future for a better experience.
Kind regards,
Nikki, BOLIA
Good service, staff and optics.
Good service, well trained and accomodating staff.
Loved the optics in the store
February 7, 2026
Unprompted review
Reply from BOLIA
Hi.
Thank you for your review!
We're delighted to hear you received great service and enjoyed our selection of optics.
We hope to welcome you back soon!
Best regards,
Nikki, BOLIA
Friendly and professional service
February 1, 2026
Reply from BOLIA
Hi Susanne,
Thank you for your feedback! We’re delighted to hear that you enjoyed your experience in our store and hope to welcome you back again soon.
Best regards,
Anna, BOLIA
Excellent quality
Excellent quality, we are very satisfied with our Cosima sofa.
February 1, 2026
Unprompted review
Reply from BOLIA
Hallo,vielen Dank für Ihr tolles Feedback!
Wir freuen uns sehr, dass Sie mit der Qualität und Ihrem Cosima‑Sofa so zufrieden sind.
Mit freundlichen Grüßen,
Nikki, BOLIA
David
We've been twice and both times we've been very well taken care of. They've made recommendations and taken our wishes into account. Highly recommended.
January 25, 2026
Reply from BOLIA
Hi David. Thank you so much for your kind words!
We’re delighted to hear that you felt well taken care of and that our recommendations matched your wishes.
We truly appreciate your recommendation!
Best regards,
Nikki, BOLIA
Service was great!
January 25, 2026
Reply from BOLIA
Hi Ria, thank you so much for your 5-star review.
Have a great day!
Best regards,
Nikki, BOLIA
Reply from BOLIA
Hi David,
Thank you very much for the positive feedback on the quality of our designs. We are delighted that you are happy with your furniture!
Best regards,
Anna, BOLIA
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