Great products and advice in store. Much more difficult to get follow up information about the delivery and the pouf got lost and was pushed by a full month. Updated post customer care interventio... See more
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The staff was warm and welcoming. Annija offered suggestions and ideas that were very helpful. There wasn't a great sense of pressure just a pleasant shopping environment.
Company replied
Worse experience ever. From the payment process, where the full amount was charged upfront instead of the agreed 50%, until the final product. WATCH OUT! The pictures of the wood leg in the mi... See more
Company replied
I cannot recommend Bolia NL highly enough. Their furniture is beautifully designed, but what truly sets them apart is their outstanding customer service. I experienced an issue with a sofa I had... See more
Company replied
Company details
- Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Living Room Furniture Store
- Outdoor Furniture Store
- Sofa Store
Written by the company
Welkom bij Bolia. Een Scandinavisch designuniversum, geïnspireerd door de afwisselende natuur om ons heen. Onze designartikelen zijn ontworpen door gerenommeerde designers uit de hele wereld en met de hand gemaakt door de beste meubelmakers, uitsluitend van de beste, duurzaamste materialen. Design dat speciaal voor jou op maat is gemaakt en jarenlang meegaat.
Written by the company
Contact info
4.2
Great
2K reviews
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Fantastic products
Fantastic products, great quality and design. Very professional support in the store
August 12, 2025
Reply from BOLIA
Dear Andrea,
We're delighted to hear you’re happy with the quality and design of our products. It’s also great to know our team made a positive impression. We hope to welcome you again soon!
Kind regards,
Maren, BOLIA
Reply from BOLIA
Dear Chad,
Thank you so much for your wonderful feedback! We’re thrilled to hear you had such a great experience and that Ken was able to assist you so well. We’ll be sure to share your kind words with him.
Kind regards,
Lotte, BOLIA
They are knowledgeable helpful and…
They are knowledgeable helpful and delightful to work with
August 5, 2025
Reply from BOLIA
Thank you so much for your kind words! We’re happy to hear you had a good experience and we look forward to meet you again.
Kind regards,
Lotte, BOLIA
Best purchase
They really paid attention in the stores and tried to find the best thing for me along with offering discount if its possible. Also the delivery service provided through them (Oranje Transport BV) did an excellent job of making delivery at the correct date and time (also called 30 mins earlier to give heads up). Nice quality materials. Happy with the product. A little pricier for sure. I hope in the future they can have affordable products.
July 27, 2025
Reply from BOLIA
Dear Raj,
Thanks for the 5 stars and your feedback! We're happy to hear you had such a great experience. We hope to welcome you again soon!
Kind regards,
Maren, BOLIA
Reply from BOLIA
Dear Liao,
Thank you so much for your kind words!
We're delighted to hear that you found our staff friendly and that your request was handled professionally. We truly appreciate your feedback!
Kind regards,
Jelle, BOLIA
Friendly and helpful people in the…
Friendly and helpful people in the shops.
A lot of choice.
Sometimes beautiful offers.
July 28, 2025
Unprompted review
Reply from BOLIA
Dear Johan,
Thank you for your kind words! We're so glad to hear you found our team friendly and helpful, and that you appreciated the variety and special offers available. We hope to welcome you back again soon!
Kind regards,
Jelle, BOLIA
Very professional and correct staff!!
Very professional and correct staff!!
A perfect balance in approaching the customer.
We went out of the shop with the perfect item and a happy feeling.
July 18, 2025
Unprompted review
Reply from BOLIA
Dear David,
Thank you so much for your kind words!
We're delighted to hear that you left our shop with the perfect item and a happy feeling. That's exactly what we strive for!
Kind regards,
Lotte, BOLIA
Excellent product, customer service needs improvement
I’ve purchased many products from Bolia and have always been very happy with their beautifully crafted designs. However, the customer service experience with Dominika at the Utrecht store was extremely disappointing. While I would rate the products a solid 5 stars, the service I received deserves only 1 star.
Having interacted with several Bolia representatives over the years—both in other stores and at the Utrecht location—I was surprised by how unprofessional and unhelpful this experience was. It was not at all reflective of the high standards I’ve come to expect from Bolia.
July 14, 2025
Reply from BOLIA
Dear Rebecca,
Thank you for your honest feedback and for being a loyal Bolia customer who appreciates our designs.
We’re truly sorry to hear about your disappointing experience with our Utrecht store. This is not the level of service we aim to provide.
We will share your comments with the team to ensure improvements are made so that every customer receives the professional and helpful service they deserve.
If you’d like to discuss this further or need assistance, please feel free to reach out.
Kind regards,
Lotte, BOLIA
Reply from BOLIA
Dear Sharon,
Thank you for the 5-star review! We are happy to hear that everything was to your liking. We hope to welcome you again in the future!
Kind regards,
Maren, BOLIA
Bolia has beautiful clean designs for a…
Bolia has beautiful clean designs for a modern home. Nenad is highly professional. His recommendations where of great help deciding what works best in my home.
July 3, 2025
Reply from BOLIA
Dear Renee,
Thank you so much for your kind words! We're happy to hear you liked our designs and that Nenad was able to assist you so well. Enjoy your new Bolia design! ✨
Kind regards,
Lotte, BOLIA
Awesome experience
Awesome experience, helpful consultants, quick delivery, timely notices.
June 25, 2025
Reply from BOLIA
Dear Dmitry,
Thank you so much for your 5-star review! We're really glad to hear that you had a positive experience during your visit. We hope to welcome you back soon!
Kind regards,
Maren, BOLIA
Great service and very friendly.
June 26, 2025
Unprompted review
Reply from BOLIA
Hi there,
Thank you for the great review! We're so pleased to hear that you had a positive experience. We look forward to welcoming you again in the future.
Kind regards,
Maren, BOLIA
Lovely team in the Amsterdam branch
Lovely team in the Amsterdam branch! Ken made sure that I was looked after when I arrive at the store. Laura took over and helped me with the order. Loved the store and appreciated the guidance and help. Perfect customer experience!
June 16, 2025
Reply from BOLIA
Dear Asra,
We're happy to hear that you enjoyed your experience in our Amsterdam branch. We appreciate your positive feedback regarding our team's assistance with your order. Thank you!
Kind regard,
Jelle, BOLIA
Great quality in all aspects
Very good advise in the shop and very friendly and helpful.
Very good expectation management during delivery with up to date messages.
Very good packaged product.
And a very beautiful, high quality rug!
June 17, 2025
Unprompted review
Reply from BOLIA
Dear Chantal,
Thank you so much for your feedback! We’re delighted to hear that you’re pleased with the quality of our products, the advice you received in the shop, and our communication throughout the delivery process.
Enjoy your new rug, and please don’t hesitate to reach out if you need anything in the future!
Best regards,
Jelle, BOLIA
Terrible communication and delivery
I buy two items, a ballon hanglamp and its light bulb. I receive notification of invoice and apparently delivery of just one (the light bulb) I have been sitting in my house waiting for the parcel scheduled today, now I receive a message that the parcel has been successfully delivered, maybe at a neighborg's, which neighborg? we don't know.
June 7, 2025
Reply from BOLIA
Dear Yaneth,
Thank you for your feedback. I sincerely apologize for the inconvenience and confusion regarding your order and delivery.
Please know that I have already contacted you via email to clarify the situation and work on a solution.
If you haven’t seen our email yet, please check your inbox (and spam folder), and feel free to reply so we can assist you further.
Thank you for your patience and understanding.
Kind regards,
Jelle, BOLIA
Ken from Amsterdam Bolia shop is very…
Ken from Amsterdam Bolia shop is very professional salesman. He is not hesitant but very straight forward and clear on answering all the questions we asked about the product. Also, his honesty about telling the customer that this product will go on sale next week builds trust that he really want to offer the product at a better price with customer.
June 16, 2025
Reply from BOLIA
Hi Sangbum,
How nice to hear that you had such a good experience - especially with our team! We are extremely proud of our colleagues, who work hard every day to provide top service to our customers. Thank you for the wonderful review!
Kind regards,
Maren, BOLIA
Beautiful designs and great personnel!
June 12, 2025
Reply from BOLIA
Dear Michel,
We're happy to hear that you appreciated our beautiful designs and personnel. Thank you for your positive feedback!
Met vriendelijke groet,
Jelle, BOLIA
I didn’t receive the product yet
I didn’t receive the product yet. 2 hanging lamps have not been delivered and no track and trace code has come in either. This was ordered last Thursday 6 days ago in your store in Amsterdam.
June 6, 2025
Reply from BOLIA
Dear Sandra,
Thank you for your message, and we're very sorry for the delay!
Due to an unexpected volume of orders and recent national holidays, shipments from our Danish warehouse have been delayed.
We completely understand your frustration and are doing our best to get your order to you as soon as possible. You’ll receive a Track & Trace link as soon as it is dispatched.
Thank you for your patience and understanding.
Kind regards,
Lotte, BOLIA
Robin helped me select a sofa remotely
Robin helped me select a sofa remotely. He was shared his opinions and the facts to help me make a nice choice.
June 1, 2025
Reply from BOLIA
Dear Michelle,
Thank you for your kind words! We're glad to hear that Robin was able to assist you remotely and help you make a well-informed choice. We'll be sure to pass along your compliments. Enjoy your new sofa, and we hope to assist you again in the future!
Kind regards,
Jelle, BOLIA
Amazing experience
Amazing experience - from the very warm welcome to the pulling out all options to accommodating an exchange! Thank you ladies of Argentina and Latvia!
May 16, 2025
Reply from BOLIA
We are so happy to hear you had a positive experience! We are thrilled that you were happy with the options we provided. Thank you for your kind words and for recognizing the efforts of our team members!
Kind regards,
Lotte, BOLIA
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