BOLIA Reviews 

Terrible customer support with terrible IT solution which made lots of issue for me

Bolia makes good furniture. We have had one of their sofas for 10 years and we love it.
So why this 1-star rating?

Well, after about five years the springs that support what you sit on started coming loose, one at a time, randomly. When one goes, then the neighboring springs sees more load than they were designed for and it gets progressively worse. After a few years you cannot sit in the sofa because you are on the floor.

No big deal, it's a good sofa and the culprit was a cheap weak plastic bracket which makes the springs stay attached under tension. These brackets are prone to splitting in half due to a very weak point in their design. I made new brackets with an expensive CNC machine at my work and installed them myself.

Which brings me to the point to why I have ended up seriously disliking Bolia. When customer service were contacted with my problem and also permanent fix (simple screw-on bracket, but 10 x stronger) for this problem, my complaint was brushed off in a very professional, polite and efficient manner.

As a passionate engineer of 15 years who invents and builds things on a daily basis, this annoyed the hell out of me. We make tools for the oil industry. When we sometimes make mistakes, we bend over backwards to correct them, at any cost, because our reputation and pride in what we do, is everything.

Bolia probably started off as us, but somewhere along the way they lost their moral compass as they grew, and suddenly there were no carpenters represented in their board room meetings anymore. They are driven by aspirations of further growth at a maximized profit. Essentially, they have become greedy.

They deleted my post in Facebook as several others commented with similar experiences as myself. Which brought me here.

Bolia has become a faceless machine that will not admit that their sofas has (or at least has had) a serious design flaw. Because in their corporate mind, such an admission of guilt would represent a potential great cost to fix all these sofas.

What would I do in their place? I would be grateful towards customers who are passionate about their products, I would adopt the proposed fix and I would send a Bolia guy with a screwdriver and a suitcase of new replacement brackets to whoever reported in trouble. It would be cheap and that is how you build a solid reputation and gain a loyal customer base.

As so many other companies, they are now so focused on quarterly reports that they are sawing off the very branch they are sitting on. Fire your PR responsible and hire one off the shop floor.

Sadly, as a consumer there is little one can do other than rant. Presumably one could motion for filing for class action, since this flaw likely affects thousands of sofas. As an engineer I can guarantee that any sofa that has been used with those brackets installed will fail. Period. Bolia would naturally argue that the sofa(s) outlived the 5-year warranty, but as Bolia state on their website "But what matters most, is creating beautiful designs that last. Not just for years, but for generations."

That's all from me folks. Stay true to what you do here in life and you will have a rich life, not necessarily measured by the thickness of your wallet. Integrity is everything.

I haven't received the table yet. I called the service several times and didn't get the answer yet.

Bought a pall, got receipt and confimation and then they cancelled a couple of days later due to unavailability of the outlet product. They even called me to verify if I still want to buy it and suddenly claimed they have to cancel the purchase. How come? after my purchase the item was not listed anymore on their webiste so it does not make sense when they explained that another person has bought it. Very irritating and unprofessional

Delivery was delayed twice with no explanation. Guys who came to deliver sofa didn't unpack the package and intall it, but left right away. Contacted customer service with no reply..

We had an easy, pleasant and constructive experience at Bolia. We are very happy with the table.

The sofa was damaged and incomplete
Delivery company caused damage on my property
Costumer service and store were unhelpful
1 month after I haven’t got any help or answer

Very satisfying service! On time delivery and good quality.

Hi,
I can not give more than 2 stars ... because
I bought 5 items from Bolia.
Three were okay, but two parts are not as it should (i but cracked).
I created a support case with Bolia. Since 4 weeks I get a nice email every that they not have the capacity to deal with the cases.

Hopefully next year Bolia support will reach the next level of Support case handling: doing more things than writing emails.

Regards
-Stefan Bormann

This is my second purchase from Bolia, and both items have not been up to the standard of quality for their prices.

The recent item was received over three weeks ago, is unuseable, and I am still waiting to hear back from somebody regarding my product issue.

I receive an automated message claiming they are busier than normal to attend to my case currently which worries me that there is so many fault claims.

I will not buy anything again from Bolia, given the customer service and quality control.

Top service and beautiful design. Delivery faster and better then anywhere else. by far. Very happy with my furnitures.

We love so much and no regrets at all in buying our T20 bench and charirs from Valby. Craftmanship and the quality of the wood is excellent! In addition prices are reasonable -got 30% off :). Planning next year to have a lenestol or sofa from Bolia!

Super service, rask levering.

First of all, really bad delivery! We recently bought a Noora Sofa. On the day that we expected the sofa to be delivered, only one person showed up to deliver the sofa. Therefore, my partner had to help him to carry all the sofa parts upstair. This was totally disappointing that with such an expensive purchase, we did not even get a proper service on the delivery.
Second, when we visited the Bolia shop, the staff did not leave us alone even for a minute to think and choose our sofa in peace and they continuously followed us and spoke unnecessarily. Even with all this talking, they could not help us to choose the right Sofa combination.

Honestly shocked from dealing with Bolia’s customer service. We treated our grey Scandinavia sofa with the Bolia Foam Cleaner on recommendation from their own store. It ends up making the stain looking worse. We follow directions from customer service - and it looks even worse! We tried to find a solution, but customer service is so incredibly slow, arrogant, uninterested and behaving like proper bullies. They claim it’s our fault due to reasons we still don’t quite understand, even when we’ve bought every product within their own eco system and followed every direction and recommendation from their own products and employees. They were happy for us to take the case onwards to the Norwegian Consumer Council instead of finding a respectable solution between us; just shows how much they value and care about their customers. Never purchasing or considering Bolia ever again.

EDIT IN RESPONSE TO REPLY:
To clarify so there is no misinformation; we have never demanded that you send us a new sofa - this is simply untrue. All we asked was for you to cover dry cleaning costs and shipping of the footstool in this regard. As you refused, we suggested purchasing a new sofa from you at a discounted rate via suitable gift card amount. All we were offered was a 1500NOK gift card, which amounts to two kitchen bowls at Bolia, and doesn’t justify us buying a new sofa from you for 50 000NOK.

Also, as we have mentioned previously, the previous owner only ever used dry cleaning, as have we. We also purchased the sofa several years ago, and have been able to tell you how it’s been treated these years. Regardless, if your foam
cleaner is fully dependent on any previous treatment, there should be a clear warning on the product stating this.

We are still open to finding a solution, so if you’d rather continue the conversation directly rather than portraying this in a skewed matter here, please get in touch.

Bolia customer service is a absolute disgrace. Their response time is unacceptable and they, without even answering the original question sent per email, just send you another email thanking you for your patience.

15 000 NOK for a cupboard that was broken. Overall quality of furniture lower than what i looks like (not massive wood, but cheaper MDF inside).
Friendly but very slow customer service. At this price, I expect more. Or I can go to IKEA again.

Loving our new couch
Got help from the very friendly staff at Skøyen. The process of actually nailing down which couch we wanted, took a few days, maybe even weeks. We got help in every step of the process. Very nice experience. Love Bolia's designs!

We ordered sofa tables with marble top. The marble top has scratches on the surface and uneven filling. The design is not cold friendly and the table falls even with a faint of nudges while walking by. When we reached out to the customer service they said this is part of the design and refused to accept the flaws in the marble by saying it’s normal for this type of marble. Our experience with in-store staff is 180-degrees to the customer service agents. I wonder if they have outsourced their customer support to some agency who doesn’t consider good customer service a part of the brand value.