Boll & Branch Reviews 

Best sheets ever! They are the only ones I sleep on now. Your customer service is amazing, and we will certainly be customers for life.

The quality of these sheets are poor! After 3 months of washing the sheets the top part (5 inches) starts coiling up and then you cannot stop it from coiling. It wears out the sheets. Then after 2 years you need to replace them because the rip where your feet are. Two separate beds two separate people and the rip in the exact same spot. They did not honor their 5 year warranty.

In addition to having excellent products, Boll & Branch offers impeccable customer service. Marianne C. in particular is exceptional and worked tirelessly to help me resolve a very complicated issue caused by a botched delivery team. Even though the problem wasn’t caused by B&B, Marianne made it her mission to help fix it, and she went above and beyond to make sure I was a happy customer. I absolutely love everything I’ve purchased from them and highly recommend this company.

The Signature Hemmed sheet collection is the perfect balance - some crispness as with Percale, but with a softer feel. I’ve been looking for something that felt like hotel quality, and this is it! Plus, they are made from organic cotton. After a trial run, bought more to replace other sheets. These are the best!

Excellent customer service with my issue surrounding towels I received and were damaged due to using Clean detergent strips. I started using Clean detergent strips from Canada because the ingredients are cancer free. I used them for the first time on my “special towels” from Boll & Branch. I was horrified when I took them out of the washer. The towel dye apparently wasn’t happy and streaks were the result. The sheet sets were fine so no worries with sheets. Kelly from customer service saw the pictures I sent and immediately took care of the issue. I am so relieved! Due to 110% customer service I will continue purchasing Boll & Branch products. I will NOT continue using Clean detergent strips.

10 out of 10. My husband has to sell me on the sheets given the cost point. He surprised me with them as a Christmas present and now I can never go back to normal sheets. Other sheets just don’t compare. Unfortunately, we had an issue with a set ripping after just a year, but their customer service team was extremely helpful and offered to replace the set at no cost.

We had an issue and customer service resolved it promptly. Best sheets I've ever slept on and I plan to remain a loyal customer.

We have been purchasing our sheets from Boll and Branch for the last several years. They are the most comfortable sheets we have ever owned, and they have lasted for several years. We just purchased a comforter set last year and have been so pleased with all of their products. Their Customer Service is outstanding!
We will continue to purchase their products.

I've been buying their sheets for years, after hearing an ad on the radio and checking them out, and I've always been very happy with the sheets. I just got another king sheet set, and then decided to try one of their bathrobes as my old one wore out.

Their men's Turkish cotton robe is excellent. It's luxurious and incredibly comfortable.

I appreciate that Boll and Branch sells a beautiful organic line of linen sheets. It was wonderful to see the level of customer care that they provide. This company truly wants their customer to be happily satisfied. The company is a pleasure to do business with and highly unique and their commitment to excellence and customer comfort and satisfaction. Boll and Branch is a honest company, truly a rare thing to see existing in today’s business world.

I had an issue with my bottom sheet tearing after 2 1/2 years. I mentioned it in a Facebook post of boll and branches. Customer service contacted me right away and shipped out a new bottom sheet to me. I love my sheets and I’m so happy that boll and branch stands behind their products.

Always great customer service, answering any questions or concerns. Products are amazing as well, lifelong client here.

I’ve placed two orders with Boll & Branch and reached out to customer support for assistance. Each time, the team was friendly and helpful. I’m impressed by the quality of their products and by customer service that reflects the values of the company.

This company is AMAZING! Not only are their products top notch but their customer service is far above anything I have ever experienced. All questions are answered and I never have to go through AI software that keeps sending back the same useless message. I highly recommend them.

My favorite boll & branch sheets ripped in two places. I posted a pic of the ripped sheets under a facebook advertisement and the company messaged me the next day wanting to send me a replacement set of sheets free of charge. The customer service is exceptional and sheets are THE BEST!!

Katie was exceptional when I contacted customer service regarding an issue with a king-size blanket I had purchased. She resolved the matter promptly, making the return process seamless and providing a gift card that allowed me to purchase a replacement without difficulty.
I have been using Boll & Branch sheets and blankets for over six years and continue to be impressed by their softness and durability. I fully intend to remain a loyal customer and frequently recommend their products to family and friends. Their commitment to outstanding customer service truly sets them apart. I encourage others to give them a try—I am confident you will be pleased with the quality of their products.

Absolutely the most comfortable and highest quality sheets, blankets, duvet cover ever.
First I ordered sheets, loved them, ordered bed blanket, loved it, then ordered duvet cover!
Can’t say enough how excellent the quality and comfort these products are!
Customer service was simply outstanding
Highly recommend buying anything and everything from “Ball & Branch”!

We have had a number of experiences with Boll and Branch, always very satisfying. Sheets are amazingly soft and last many years. I am delighted to give the Baby Bundle to new parents...it's the best baby gift ever I'm told! Product, presentation and service are all 5 stars!
Thank you.

Our daughter had a wedding at Forest Lake camp this past summer. I was very impressed with the towels that were provided during our stay. I was pleased to discover that the company was started by Scott Tannen and his wife Missy who was an alumni and staff member at the camp. They are literally the finest towels I’ve ever used and was compelled to purchase some for my wife and I. We had some trouble with UPS delivering and customer service was above and beyond as well. The only thing I would like is if they had some brighter colors like the red ones we purchased.!

After speaking with customer service, the company exchanged my sheets for a different set, which were much more comfortable. The representative, Kaitlyn, made the process easy. The new sheets are very comfortable and I appreciate the excellent customer service. I will buy another set.