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Company details
Written by the company
Bolt is het allereerste energieplatform dat het Belgische stroomnet echt duurzaam wil maken. Via Bolt kan je jouw energie rechtstreeks kopen van lokale, groene opwekkers. Zo weet jij exact waar je energie vandaan komt en waar je geld naartoe gaat.
Contact info
Sint-Lazaruslaan 4-10, 1210, Brussel, Belgium
- 02 899 33 00
- info@boltenergie.be
- boltenergie.be
4.2
Great
255 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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The optional electricity plans are…
The optional electricity plans are interesting and the information provided online is clear. But it's the customer service that has been the highlight. In my case, there were some complications regarding the electricity meters and the agent was diligent in figuring out the solution and in following it through, communicating with me all the while. I value this greatly.
Reply from Bolt Energie
Hi Jodie,
Thank you for your review. Situations like this are exactly where we want to make a difference, by staying involved and making sure things get resolved properly. Glad you felt supported throughout.
Hope – Team Bolt
Truly green, intuitive website and responsive client service
Happy to have found a truly green energy provider here in Brussels. Easy and intuitive website with a clear overview of my usage and they adapted my monthly price according to my own calculations after just a simple email.
Reply from Bolt Energie
Hi Martina,
Thank you so much for your kind words!
We’re really happy to hear that you’re satisfied with our service and that the website and communication made things easy for you.
It’s great to have you with us on the journey toward truly green energy! 💚
Have a nice week!
They call you back!
Cool how they don't let you wait for ages in a phone queue and just call you back. Handy and personal!
Reply from Bolt Energie
Thank you so much for your message! 💚
At Bolt, we believe that a successful energy transition relies on two essential pillars:
respect for the planet and putting people at the heart of every interaction.
Your satisfaction truly matters to us, and we do everything we can to offer you a personal, sincere, and attentive service.
One of our goals is to avoid keeping you waiting on the phone. That’s why, if you are unable to reach us directly, you will be called back during the day!
By choosing us, you are actively contributing to building a more sustainable future, and we are proud to walk this path by your side 🌍⚡
Bolt
I received the invoice for the yearly consumption on the 10th of July by email
On 11th July they emailed me threatening to send the baillif because my payment was "late"
Reply from Bolt Energie
Hi Andrew, Thank you for sharing your review. Normally, we would never send a reminder or mention a bailiff so soon after just one invoice.
It can happen, however, if you still have an earlier unpaid invoice ,in that case, you receive a reminder that includes all outstanding invoices, even your most recent one, even if you just received it.
Please feel free to get in touch with our customer service team so we can check your account together and clarify exactly why you received this message.
Best regards,
Team Bolt
Inflexible customer service
I was a client for less than a year. The reason is their stubborness. When I received the décompte I saw that the data there was wrong. If I haven't spotted this I would have overpaid. I signalled this and they corrected the invoice. When I politely asked for a compensation - because I did their work of verifying the data - I got a decline. Then I switched and went to another energy supplier. Now, instead of showing good will and offering something like 20 EUR for compensation, they lost a client.
Reply from Bolt Energie
Hi Vladislav, Thank you for your feedback. We understand your frustration about this.
As an energy supplier, we do not have direct access to your meters. We rely on the grid operator to send us your consumption data.
As a customer, you can always verify your meter readings and usage yourself. If you notice something is not correct, please let us know. We can then request a correction from the grid operator, for example with the right meter readings.
We want to be clear that we cannot adjust or check your consumption data ourselves unless you tell us something might be wrong. So please do not hesitate to reach out if you have any doubts.
exemplary customer care
Bolt is truly investing in it's customer care, and that pays of in it's service!
Reply from Bolt Energie
Bonjour Anouck, Super de recevoir ce feedback ! Merci beaucoup 😊
No more worries since I moved to Bolt.
No more worries since I moved to Bolt.
Reply from Bolt Energie
Hi Ruben, Thanks for choosing Bolt. Love to see you are a worry free satisfied customer 🤩
Sunny regards, Team Bolt ⚡️
Clear communication
Clear communication! Good concept, good injection price.
Reply from Bolt Energie
Hi Ann, Thanks for the positive feedback! We love to see you are happy with our services.
Best regards, Team Bolt ⚡️
Beware of hidden costs
Beware of hidden fees!
I have made a contract for an empty apartment with Bolt, as a “bridge” between the moment when the tenant moved out and when the apartment was sold. I literally had €0 consumption, as everything was turned off. I ended up paying more than €50 for network expenses and Bolt platform expenses.
Message from Bolt: « Même sans consommation, vous payez des frais comme les frais de réseau et contributions et les frais de la platforme Bolt. »
Reply from Bolt Energie
Hi Iona, Thank you for your feedback. We understand it's frustrating to pay charges with low consumption. However, these costs are clearly stated on our website and tariff cards. Your energy price exists out of multiple components: the cost of electricity, Bolt's platform fee, and network tariffs/contributions paid to the government and grid operator. While low consumption results in lower energy costs, Bolt's platform fee remains fixed which is specified in your contract and our website. Among other things, we use this cost to maintain your online customer area My Bolt, handle administration with your energy generator and our customer service. Next to that you also pay network tariffs/contributions, these costs are directly paid to the government and grid operator and are the same across all supliers. We hope this clarifies your energy pricing.
Happy to be a client at Bolt Energie
Happy to be a client at Bolt Energie. I don't experience problems at all. The subscription was very easy. You can also refer your friends and you and your friend get a discount of 30 euros. Most of the time you get nothing when you do this with other suppliers. Also want to add that Bolt really changes the energy market in a good way. They make it very local and green by having local producers sharing their energy with Bolt customers.
Reply from Bolt Energie
Hi Annita,
Thank you for sharing your positive experience with Bolt Energie! We're glad to hear that you've found the subscription process easy and are satisfied with our services. Your support means a lot to us! 💚
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