boltfood.com Reviews 

I ordered via Bolt Food in Romania. The courier marked the order as “delivered,” but I never received anything. I called him, he admitted he left with my order and said he’d come back, but then disappeared.

Customer support left me waiting with no real help or refund. I have full proof (call logs, screenshots) and have filed a complaint with Romanian consumer protection (ANPC). It’s unacceptable that a courier can do this with no consequences.

No protection for the customer. Terrible experience. I strongly do not recommend Bolt Food.

The worst customer service in the world. It took the rider 37 minutes to deliver my order and I live just a 7 min drive from the restaurant. It turns out their rider was delivering another order for bolt's competitior which took them ages to come down and pick up the order. The food was cold and soggy. They called me a liar for stating that the food was cold even though it was in the rider's bag for almost 40 minutes. They closed the ticket and ignored me. Please avoid them and use Wolt. Very professional company. Nothing to do with this dodgy bolt food. I'll leave them a bad review everywhere I can and all top of I'll publish this experience on my YouTube channel to expose those scammers. This company is bad that they won't bother replying to their reviews.

Horrible drivers, horrible customer service, 0/5

The driver never showed up with my food, and their customer service just closed my ticket after ignoring me for half a day.

I ordered from Bolt Food at 10PM. The restaurant had the food ready by 10:40, but no courier was ever assigned. I waited over an hour with no meaningful updates—just automated support replies telling me to “wait.”

The order was finally cancelled about midnight, leaving me without food and no time to order elsewhere. I got a refund, but Bolt refused to offer any compensation or take responsibility for the poor service. Completely unacceptable experience

Horrible experience with Bolt! Despite the restaurant being a 5-minute walk away, the courier was 15 minutes late and refused to bring my food to the door, making me walk down from the 4th floor. After waiting outside for 5 minutes with no delivery, I went back up, only to have the courier waiting at the wrong apartment. Customer support was unhelpful, connecting me to a useless AI before finally routing me to a human agent who told me to wait and then closed the chat. Avoid Bolt and choose Wolt instead!

Dear Bolt Food Support Team,

I am writing to formally file a complaint regarding the handling of my recent issue by your customer support team.

On 6 May, I placed an order via Bolt Food in Limassol, Cyprus. After encountering a problem with this order, I submitted a complaint the following day, on 7 May. Initially, I was informed that compensation would be provided, although the amount was never specified. When I followed up for clarification, I was suddenly told that compensation was no longer possible due to the time that had passed—despite my complaint being submitted just one day after the order. I reviewed your terms and conditions and found no reference to such a time limit.

To make matters worse, the support team began offering conflicting reasons for refusing compensation, without ever clearly explaining why I was no longer eligible. Even more concerning is that the support team showed no real intention of resolving my issue and has since stopped responding entirely. This dismissive attitude toward a loyal customer is unacceptable and deeply frustrating.

Over the past month alone, I placed 35 orders and paid for a Bolt+ subscription. Despite this loyalty, I was treated with indifference and ultimately ignored. I am deeply convinced that any company committed to providing customer service cannot and should not operate in this manner.

I have kept a record of our entire correspondence and now expect this case to be reviewed by your central support team. Please provide a clear and justified explanation of your position, along with a reconsideration of the compensation that was initially offered.

I look forward to your prompt and professional response.

Sincerely,
Denis Dmitriev

Just deleted my bolt app. I got wrong item delivered from MC, i was not able to upload pictures as they had issues with their app. I just asked to refund the burger and service fee. Answer was you have to upload picture. Communication lasted almost 1h for 5eur!!! You joking what kind of service is this. And i was plus member… like whaaat. Never again!

Somebody must have gotten a hold of my credit card details and used it to order on bolt food. I immediatly saw this and reported it to bolt food within a minute of the charge happening.

bolt support refused to help and delayed me in chat and did not stop the order.

So in essence bolt was able to stop the theft but decided to instead help the criminals actively.

It is even more damming that this specific card had only been used at bolt for an extended time period.

So i have to assume that bolt was in on the theft.

Today it was the last day I order from Bolt Foods, I order two pizzas they come to me after 40 minutes from the retreat. I wanted to deliver the frozen pizzas I refused them and I also lost the money. The worst service on the Maltese territory .Bad bad service I delete immediately the app.

terrible waiting times, waited for courier for over an hour, courier changed several times, still waiting food, which won't come, impossible to try connect to helpline,

I placed an order and pay online on January 28, 2025, but the delivery was never made. The courier marked it as “delivered,” but I never received it. I’ve tried reaching out to support multiple times, but they’ve completely ignored me.

As a pregnant woman, this was especially frustrating. Terrible customer service and delivery.

They avoid all responsibilities. Although there's a maximum of 15 minutes from the pizza place to my home address, the pizza arrived cold. The delivery guy had to pick up and deliver other orders before mine. The pizza arrived cold. But, from Bolt's point of view, it was delivered within the time frame, 40 minutes later after it was ready for pick-up.

Made a complaint to Bolt, but they avoided any responsibility.
No resolution. Incompetent person. Awful greedy corporation.

Bolt food Bucharest: don't use it!

They avoid all responsibilities.
Food cold because they cannot find a courier. 45min after they said to you : the order arrived in time.

Robotic message to discourage your action.
No resolution. Incompetent person.

Bolt food Lisboa : don't use it !

Glovo is really good and efficient when problems appears.

Terrible service, very very very late delivery. I use Bolt Food twice and bad service everytime.
It took more than an hour to receive the food. COLD FOOD all the time. Deleting the App.

Bought food at 18:40, food arrived at 19:30. Estimated time was 19:15 and according to the company the food coukdnt have possibky gotten cold in 15 min because the courier decided to get another order and deliver it before my own. Waiting hours for a repky and because I didnt reply in 1 min they closed the chat with no refund. A joke!

Terrible customer service, ignored for 24h and then can’t solve my problem, the food was cold, but the support said “we can’t do anything because the food was deliver in 45 minutes window “ and then ignored me again. I even put the meet thermometer in the food, it was 35C. And then I had to warm it up…
I order on 11.20 and I gave up on 11.22…

My courier had an accident. He called for another courier, that was send in the wrong place. The support team managed the situation so poorly, that I waited 2h for a burger, just to get my order cancelled. They assured me that the order will be delivered. And the support team thought is fine to return my money and wish me a nice evening.

This company is a joke. Customer service responds late - after you don’t need them anymore. And they don’t offer any compensation for your wasted time and money. Avoid. I have way better experience with Glovo and wolt. Respect your customers or you will not have success.