BondandmasonReviews 

2,311
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 527 reviews, reviewers had a great experience with this company. Customers consistently praise the incredible range and high quality of the products, often highlighting the unique and stylish designs. Many appreciate the excellent value for money, noting that the bags look and feel luxurious without the high price tag. The ordering process is generally straightforward, and many consumers are delighted with their purchases, often buying multiple items. However, some people were dissatisfied with the quality, describing products as cheap, plastic, or easily damaged, with issues like straps detaching or paint dripping. A few other people also felt that delivery times were long, and some experienced problems with incorrect items or strong odors upon arrival. There were also mentions of difficulties with returns and customer service, with some reviewers feeling their concerns were ignored or that return costs were unreasonable.

What people talk about most

Product

Users describe positive interactions with product, often praising the quality, unique designs, and overall... See more

Quality

Reviewers frequently express satisfaction with the quality of the products, describing them as soft,... See more

Order

Customers consistently note ambiguous experiences with order, with many finding the ordering process... See more

Price

Consumers find price to be ambiguous, with many reviewers praising the good value, fair, and affordable... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reviewers praising prompt and on-time... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The quality and feel of my handbag is divine! Presently I am unable to physically go shopping, so I’m relying on anything I buy online to be just what I was hoping for . I have a similar style of anot... See more

Rated 5 out of 5 stars

Incredible range and quality - so unique and beautiful - amazing value and quick delivery to Australia. I have made many purchases from Bond & Mason and I'm thrilled with all of my purchases. Highly r... See more

Rated 5 out of 5 stars

Ordering was straight forward. The quality of bag is really good. Soft and well structured. Price is really good considering the quality of bag. Looks luxurious. Delivery was on time.

Rated 5 out of 5 stars

Incredible quality and value. Bond & Mason bags are so unique, stylish, high quality and just stunning!! I get excited about choosing which one of my B&M bags I'm going to use on my special outings. J... See more



Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.2

All reviews

(2,311)

505 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bond and Mason is my go-to for bags

Bond and Mason is my go-to for bags. I've bought several for myself and family members, and they've never disappointed. Beautiful designs, excellent quality, fantastic prices, and incredibly fast delivery. Great products backed by great service — highly recommended!

June 3, 2026
Unprompted review
Rated 1 out of 5 stars

Nearly £20 to return bag due to returns address being in Norway

The handbag I ordered looked nothing like the photos online. It looked cheap so I returned it. If you are in the UK please be warned if you don't like the product you have ordered, that the returns address is in Norway! It cost me just shy of £20 to return it and you are charged postage for it being sent. There was nothing on their website warning customers you would have to pay for an international returns. I would never buy anything again from them.

May 23, 2026
Unprompted review
Rated 1 out of 5 stars

Alert: Will steal your money or provide a very cheap bag

Me and a friend of mine ordered a bag each. Mine didn't arrive and my friend's did after almost 2 months and the quality is not worth the price.

They drop ship from Temu/AliExpress. You can reverse image search the exact bag. Do not buy from them. There are other Reddit posts about them as well.

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

Received my handbag

Received my handbag, and the quality is amazing. The bag is so soft durable and classy looking for the price you can’t go wrong will definitely be ordering from them again.

May 27, 2026
Unprompted review
Rated 2 out of 5 stars

Terrible returns policy

Terrible returns policy. The bag looked good on the website but in reality it's ugly and bulky. The actual bag to put things in (which is hidden in the middle of all the gold banding) is so tiny it would be full with one phone. The bag itself seems well made and maybe its just my taste but I thought it looked awful. The real problem though is the returns policy. The website says "hassle free returns", thats not the case. Again, maybe I didnt read the small print but I didnt realise the bags were sent from Norway. The bag cost £26 + £3 shipping. To return it would cost minimum of £14 postage. They did give me the option of taking a 40% refund and keeping the bag, which I agreed to. So I will get £10.40 back and the bag is going to the charity shop. I wont be using this company again.

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Prompt communication

I still didn’t receive the order as I ordered that only yesterday But it seems their service is prompt . Yet to receive the goods . For the 4 items I ordered

May 18, 2026
Unprompted review

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