Bond Collective Reviews 

50
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, reviewers had a great experience with this company. Many loyal customers consistently highlight the exceptional service and describe the team members as remarkably friendly, supportive, and professional during their daily office interactions. Members truly appreciate the wonderful community atmosphere, beautiful interior design, and the generous, fully stocked amenities available throughout the entire building. Visitors frequently enjoy the spotless, well-maintained facilities that make working remotely or collaborating with teams entirely effortless and comfortable. Some reviewers were not happy with occasional building issues, specifically noting minor disruptions from ongoing construction noise, bothersome drilling, and unexpected indoor temperature fluctuations.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently describing team members as attentive,... See more

Facilities

Customers had positive experiences with facilities, describing them as clean, comfortable, and... See more

Location

Reviewers mention positive feedback about location, highlighting that the spaces are uniquely beautiful,... See more

Service

Clients share positive opinions on service, highlighting staff members who go above and beyond to make... See more

User experience

Consumers find user experience to be positive, highlighting a welcoming atmosphere that makes it easy to stay... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Service was excellent, and the facilities are quite nice. My only suggestion would be that you consider having a separate room with a door for the blender. Having several people create smoothies in th... See more

Company replied

Rated 4 out of 5 stars

Our company has been at the 55 Broadway location for three years, and we love it! The office has a great vibe and the staff are professional, courteous and very helpful. Shout out to Christian for b... See more

Rated 5 out of 5 stars

Miriam, Maria, and the team work very hard to create a wonderful environment at the 60 Broad St location. The space is always clean, stocked with supplies, and very welcoming. They also provide so muc... See more

Company replied

Rated 5 out of 5 stars

Access to refreshments was clean and simple. Space was always clean, and instructions were well followed to keep the team working material available through the use of the conference room.

Company replied


Company details

  1. #4 of 4 best companies in Coworking Space
  2. #5 of 5 best companies in Office Space Rental Agency

Information provided by various external sources

Bond Collective offers shared office space and coworking curated around communities. We provide affordable alternatives for modern businesses to call home. Join us at one of our New York workspaces located in Financial District, Flatiron, and ...


Contact info

4.2

Great

TrustScore 4 out of 5

50 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(50)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic company.

Fantastic company.

Thank you

June 18, 2026
Unprompted review
Bond Collective logo

Reply from Bond Collective

Hello Elizabeth,
Thank you for submitting this Trust Pilot Review!
We think you're pretty fantastic as well :)
We look forward to seeing you & your team again soon!

Rated 1 out of 5 stars

management doesn't care about its tenants' experience

there has been consistent construction in the building for months now during regular business hours. Multiple floors of this building are designated for offices and school use, and the unwillingness of management to ensure loud activities occur solely outside of peak hours is extremely disappointing. I am not the proprietor of my business, so I cannot choose to leave. I find it shocking that little to nothing has been said about this via company communications, and expect a significant discount should be offered to any patrons who still (for whatever reason) choose to stay. There are also several vacant offices, it doesn't seem the management is able to fairly allocate space to reduce congestion.

June 9, 2026
Bond Collective logo

Reply from Bond Collective

Hello,
We are very sorry for the construction noises we're experiencing lately. We are frustrated with it as well. Unfortunately, as the on-going construction is not on our floors, we have little to no control of how and when the work gets done. We have been incredible vocal with Building Management and raising concerns about the disruptions it has caused.
We hope they complete the construction soon so we can get back to working in an enjoyable & productive atmosphere.

Rated 5 out of 5 stars

Scott and Sadie are always so welcoming…

Scott and Sadie are always so welcoming and kind! Truly the number one reason why our team LOVES BOND!

June 5, 2026
Bond Collective logo

Reply from Bond Collective

Hello Mae, thank you so much for leaving us this 5 star Trust Pilot Review! We value your feed back and it is so nice to hear that you are continuously impressed with Sadie & Scott and our East Austin location! We LOVE having you be apart of our ever-growing community here at Bond Collective!

Rated 4 out of 5 stars

Service was excellent

Service was excellent, and the facilities are quite nice. My only suggestion would be that you consider having a separate room with a door for the blender. Having several people create smoothies in the public space was a bit disturbing from time to time. But overall, an impressive experience.

May 18, 2026
Bond Collective logo

Reply from Bond Collective

Hello Jonathan,
Thank you for leaving us this review. We are thrilled you enjoyed the location! The feedback regarding the smoothie set-up is well received. We'll take a look and see if we can set it up elsewhere.

Rated 5 out of 5 stars

Nick and Emma are an Invaluable Resource!

Nick and Emma are responsive, attentive, and great at what they do!

May 22, 2026
Bond Collective logo

Reply from Bond Collective

Hello Jarrod,
Thank you for your 5 star Trust Pilot Review!
We couldn't be happier to hear how you've been enjoying our Center City location and how Emma & Nick are such an amazing resource.
We hope that we continue to exceed your expectations!

Rated 5 out of 5 stars

Favorite coworking space in Philly

Favorite coworking space in Philly! Beautiful design, great staff, and lovely members.

May 27, 2026
Unprompted review
Bond Collective logo

Reply from Bond Collective

Hello Abbie,
We are so thrilled to hear that you've been enjoying our location! We hope to continue exceeding your expectations and assisting you & your team!

Rated 1 out of 5 stars

Bond Collective charges high costs for use of conference rooms after 5pm

Bond Collective now requires a minimum of two staff paid hourly by the conference room user for rentals after 5pm with more than 5 attendees. They consider this an "event". As a organization with a volunteer board who must meet outside of regular business hours, this is untenable.
We are balancing the potential cost, and exploring moving to another coworking space.

We have made some attempt to work with management on a solution, so far without a positive result. We will try reaching out directly to management to find a more sensible solution than what has been offered so far.

Bond Collective gave us a free pass this once (5/19/26) for use of the conference room for 5 guests plus me.

Update based on Bond Collective response: I know those are the T&C, which you already know that I know. They seem excessive and unnecessary, and no good reason has been shared for their purpose. I'm happy to catch up via phone or in-person when you're in town, to perhaps understand better why you would provide thee terms for your tenants.

BTW, I do have good things to say about Bond Collective, but this conference room policy is just awful and tone deaf to your tenants.

May 18, 2026
Bond Collective logo

Reply from Bond Collective

Thank you for your honest feedback Tom.

We allow members to use their conference room hours outside of normal business hours; however, having over 15 people in the space without staff, is not within our policy or T&Cs. We’re sorry you feel this wasn’t communicated to you properly, and we will do our best to ensure clarity next time.

Rated 5 out of 5 stars

Excellent Service

Access to refreshments was clean and simple. Space was always clean, and instructions were well followed to keep the team working material available through the use of the conference room.

May 18, 2026
Bond Collective logo

Reply from Bond Collective

Hi Daniel,

Thank you for taking the time to review Bond Collective, and for the kind compliments of our space! We hope to see you again soon!

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