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Review summary

Created with AI, based on recent reviews

Considering 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, highlighting its exceptional quality and how perfectly it captures the essence of their beloved pets. Many people appreciate the staff's patience and willingness to incorporate feedback, ensuring the final artwork meets their expectations. The overall service and user experience are frequently described as seamless and professional, with efficient communication throughout the process. However, some customers were dissatisfied with the shipping, noting that the packaging was insufficient and led to concerns about potential damage. A few other people also felt that the artwork did not meet their expectations regarding its artistic nature or originality, and they were disappointed when certain details from the original photos were carried over into the final product.

What people talk about most

Product

Users describe positive interactions with product, often expressing delight with the final artwork. Many... See more

Quality

Reviewers highlight positive aspects of quality, with many customers praising the stunning and professional... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, attentiveness,... See more

Service

Clients share positive opinions on service, consistently praising the professionalism, artistry, and... See more

User experience

Consumers find the user experience to be overwhelmingly positive. Many reviewers describe the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely amazing service and product! I lost my fur baby 3 years ago and it literally broke me into pieces. I am slowly coming back around and needed a visual reminder of his loving face and dreamy... See more

Rated 5 out of 5 stars

We had a portrait made of our beloved dog who recently passed, and it turned out absolutely perfect. The team was incredibly easy to work with—kind, responsive, and attentive to even our smallest requ... See more

Rated 5 out of 5 stars

Shopping around, I found the Bondel website and liked the artwork and reasonable price, We decided to have our three Siberian Husky girls portrayed and there were a total of 5 revisions. We wanted eve... See more

Rated 5 out of 5 stars

Thrilled with my portrait! I sent in several pictures depicting my pup in different positions and with different facial expressions. I also provided a picture of the intended wall in my livin... See more


Company details

  1. Portrait Studio
  2. Art Supply Store

Written by the company

Art that makes you smile. Hand-drawn pet portraits made with love and care. The most exceptional customer care you'll ever find.


Contact info

4.8

Excellent

TrustScore 5 out of 5

239 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Love our pet portrait!

Love our pet portrait!
This was a great experience from start to finish! The communication between edits was prompt and the results each time were implemented as asked. I highly recommend this company and product. My husband was blow away at this surprise gift.

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

Thrilled with my portrait

Thrilled with my portrait! I sent in several pictures depicting my pup in different positions and with different facial expressions. I also provided a picture of the intended wall in my living room and noted colors I’d like to see in the portrait.

After some useful back and forth messaging I loved the final proof and couldn’t be happier with the final product now proudly displayed on my wall. The background design and colors complement my decor and paint colors so well.

Everyone who sees the portrait remarks “that’s him” - marveling how it captures Bo perfectly.

I can now greet my sweet boy again when I come home and see him smiling back at me from the canvas

Thanks Bondel!!

September 22, 2025
Unprompted review
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Rated 5 out of 5 stars

We LOVE it

We LOVE it! The painting truly captures May May’s cuteness and charm. Highly recommend! We will be ordering another for our own pets. Thanks you!

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Waiting for our treats!!

Just received our beautiful portrait of our pets and I must say it turned out beautiful!! Now to gather other photos of our pets past and present. Thank you 😊

December 18, 2024
Unprompted review
Rated 5 out of 5 stars

My second painting

My second painting. Absolutely blown away again! Cannot recommend Bondel more! A must have for all pet owners. So very happy with it.

September 20, 2025
Unprompted review
Rated 5 out of 5 stars

Love this !!!

We love the painting of our pUPS .Fabulous and working with Andrews team was wonderful, caring and understanding-I highly recommend them !

LOVE LOVE ❤️

September 20, 2025
Unprompted review
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Rated 5 out of 5 stars

Bondel Turned My Grief Into Healing Art

I lost my beloved cat, Zellah, in late August. Around that time, I came across Bondel through a social media ad. I’ll admit I was hesitant at first, since past purchases from social media ads have left me disappointed. Choosing Bondel, however, turned out to be one of the best decisions I could have made.

From the very beginning, the experience was excellent. The Bondel team listened closely, respected my input, and made thoughtful revisions to ensure the final work reflected both my vision and Zellah’s spirit. Communication was clear, adjustments were handled with care, and the artwork arrived right on time.

The finished painting is breathtaking. It has brought so much comfort to me in my grieving process and transformed the atmosphere of my home. Seeing Zellah’s Canvas every day has been healing in a way I didn’t think possible.

Bondel has exceeded my expectations in every way — professionalism, artistry, and compassion. I will absolutely be returning to them again for Farrah’s painting, and I recommend them wholeheartedly to anyone seeking meaningful, personal artwork.

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

I couldn’t be happier

I couldn’t be happier, the likeness is perfect, the artist captured the colors and features that made her my perfect dog. The price was quite reasonable and I love the choices of back grounds and motifs. Having this big portrait is going to help me heal from her loss and assure that I’ll always remember her beauty and our time together. I love what you are doing! Keep up the great work!

September 8, 2025
Unprompted review
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Rated 5 out of 5 stars

Wonder tribute to our fur baby

We lost our fur boy a few months ago and this portrait was a perfect addition to our home to honor him. Wonderful customer service. I've already shared our experience with a few of my friends.

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

A perfect portrait of our beloved Cocoa!

We absolutely loved our portrait of our precious Cocoa! This was a wonderful experience and we will be ordering one next month of our beloved Maggie who passed the rainbow bridge several years ago!! It was well worth every penny! Very professional and loved being able to make any suggestions and changes before protrait is finalized!

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

Try this!

This was a great experience and a great company to work with. Friendly, honest and helpful. What more could you want? Great quality and their work is exceptional!

September 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Top notch company!

The fact that they are an ethical company and truly want a Happy customer is top notch in my book! The artist did everything i asked for and I am so happy with the outcome. And I give a sincere Thank you to Bondel and all the artists! Hands down beautiful artwork!

August 30, 2025
Unprompted review

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