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Review summary

Created with AI, based on recent reviews

Considering 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, highlighting its exceptional quality and how perfectly it captures the essence of their beloved pets. Many people appreciate the staff's patience and willingness to incorporate feedback, ensuring the final artwork meets their expectations. The overall service and user experience are frequently described as seamless and professional, with efficient communication throughout the process. However, some customers were dissatisfied with the shipping, noting that the packaging was insufficient and led to concerns about potential damage. A few other people also felt that the artwork did not meet their expectations regarding its artistic nature or originality, and they were disappointed when certain details from the original photos were carried over into the final product.

What people talk about most

Product

Users describe positive interactions with product, often expressing delight with the final artwork. Many... See more

Quality

Reviewers highlight positive aspects of quality, with many customers praising the stunning and professional... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, attentiveness,... See more

Service

Clients share positive opinions on service, consistently praising the professionalism, artistry, and... See more

User experience

Consumers find the user experience to be overwhelmingly positive. Many reviewers describe the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely amazing service and product! I lost my fur baby 3 years ago and it literally broke me into pieces. I am slowly coming back around and needed a visual reminder of his loving face and dreamy... See more

Rated 5 out of 5 stars

We had a portrait made of our beloved dog who recently passed, and it turned out absolutely perfect. The team was incredibly easy to work with—kind, responsive, and attentive to even our smallest requ... See more

Rated 5 out of 5 stars

Shopping around, I found the Bondel website and liked the artwork and reasonable price, We decided to have our three Siberian Husky girls portrayed and there were a total of 5 revisions. We wanted eve... See more

Rated 5 out of 5 stars

Thrilled with my portrait! I sent in several pictures depicting my pup in different positions and with different facial expressions. I also provided a picture of the intended wall in my livin... See more


Company details

  1. Portrait Studio
  2. Art Supply Store

Written by the company

Art that makes you smile. Hand-drawn pet portraits made with love and care. The most exceptional customer care you'll ever find.


Contact info

4.8

Excellent

TrustScore 5 out of 5

241 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Second Portrait

This us our second portrait. Received so many compliments on first one, that we decided to add another of our previous beloved pet too. Now have a wall full of poodles.

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

I could not be happier

I could not be happier! I got the proof and loved it but wanted one thing changed. No problem they did it and I received my painting today. It was fabulous! I honestly was not expecting it to be as great as it is because it was really inexpensive. I’ve paid a lot more for pet pictures and have not been as happy as I am with Bondel. We have the most adorable, lovable, playful and cute puppy ever! BONDEL captured his personality in one painting. We are extremely happy.

May 23, 2025
Unprompted review
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Rated 5 out of 5 stars

This review is long overdue

This review is long overdue! But what matters is Bondel company made memory of my beloved Russel so amazing and artful! Andrew went above and beyond to help me to chose the right portrait for my suddenly passed dog. I recommend Bondel to every pet owner that wants to capture a beautiful memory of their pet!

January 2, 2025
Unprompted review
Rated 5 out of 5 stars

The artist captured the spirit of my…

The artist captured the spirit of my beloved pet who recently passed away. I was beyond words when I unboxed it, and I could hardly see through my tears. It was like she returned to me. It was simply a beautiful piece of art.

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely perfect

Great experience. Beautiful rendition of our 21 year old little lady. She's going to be missed, but this portrait will take a place of honor in our home. 1st draft needled a small tweak. Everything else was spot on.

May 23, 2025
Unprompted review
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Rated 5 out of 5 stars

Absolutely Amazing

Bondel made me the most amazing absolutely beautiful portrait of my fur baby girl who recently passed away. They Captured every beautiful part of her. Her eyes follow me wherever I go in the room they have that little sparkle. I am so happy that I am thinking of having another one made with my new baby. I recommend them highly.

May 18, 2025
Unprompted review
Rated 5 out of 5 stars

My boys, the black cat club

First I love the finished portrait. I know I sent the pic for them to use,but the portrait actually caught their personality. It's great. Plus this company answers all emails ,and what they say,they deliver on their word.

May 21, 2025
Unprompted review
Rated 5 out of 5 stars

Great Company

What a great experience to say the least. Adam was great and the picture came out great. You guys ROCK and I will be using you in the near future.
Thanks again!

May 21, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

I really enjoyed working with the Team. The whole process was very easy. And when the final paintings came - WOW. They were spectacular!!! The colors, the backgrounds - beautiful!!! Originally I had planned to give one as a gift and ended up getting one for myself as well. I highly recommend them.

May 21, 2025
Unprompted review
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Rated 1 out of 5 stars

Not my pet

Did not receive my pet which was supposed to be a German shepherd but instead I received a cat

May 18, 2025
Unprompted review
Bondel logo

Reply from Bondel

Hi Josh,
We’re truly sorry for the mix-up — receiving the wrong artwork, especially when it was meant to honor your German Shepherd, is a mistake we take very seriously.

This was a human error during production, and as soon as we became aware of it, we corrected the issue and re-sent the correct portrait right away. We’re a small team, and while we always aim for perfection, we're grateful you gave us the chance to make it right.
Wish you and all your family the best.
Bondel Team

Rated 5 out of 5 stars

Quality pet portrait

See ads for stuff on facebook can be misleading. This one is not! They sent 2 proofs of my dogs and they were both amazing! I ordered a 24x36 and it was far above my expectations. I would highly recommend Bondel if you want a portrait of your pet!

May 17, 2025
Unprompted review
Rated 5 out of 5 stars

Awesome (under statement):

Awesome (under statement):

The first draft was terrific; however, they requested a review and feedback before the final rendition. I provided some suggestions for changes (not many), but one of them was to match the color profile of the background to a painting we have on our wall, which is a bit abstract. Bondel 100% knocked it out of the park and into the Bay. The final picture literally brought tears to my wife's eyes. It's outstanding.

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing design

Amazing design, extremely proud of the portrait received and creativity. Words cant express the joy this brought my wife. Thank you.

May 15, 2025
Unprompted review
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Rated 5 out of 5 stars

I couldn’t have asked for more personal…

I couldn’t have asked for more personal attention when visualizing my pets portrait. We lost him recently and I wanted to have a portrait that captured his joy. Bondel did a fabulous job. His portrait is perfect. The staff at Bondel fine tuned the portrait until it was just right. They changed shading, eyelashes and background until it was exactly “Augie”. I love it! Thanks so much for all the attention and the beautiful picture of our dear pet. I highly recommend their services.

May 12, 2025
Unprompted review
Rated 5 out of 5 stars

Ok they blew my mind w a fun portrait…

Ok they blew my mind w a fun portrait of my dog. I had options and several modifications and I arrived home to unveil the portrait to my dog Pamcake and she loves it. I have five other dogs I need to memorialize in this manner. Great Job

May 12, 2025
Unprompted review

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