Bondi Rose Reviews 

Can’t wait to see the dress I ordered and see the quality if it looks and feels good the same way as looking at the pictures online.

I purchased from Bondi Rose believing I was buying from an Australian-based business due to the Australian-themed branding. Unfortunately, my experience was extremely disappointing.

Firstly, the quality of the product did not match the photos advertised on the website. The item I received looked significantly different from the images used to market the product and did not meet my expectations based on the description and photographs provided. I found the advertising to be misleading.

When I contacted customer service to resolve the issue, I requested a prepaid return label as the product was not as represented. Instead of addressing my concerns, I was repeatedly offered partial refunds and discounts to keep the item. After numerous emails, I was eventually provided with a return address, only to discover that returns must be sent to Shenzhen, China, at the customer’s expense.

Had I known that returns would need to be shipped internationally, I would have reconsidered purchasing from this company. I also believe customers should be aware that the Australian branding may give the impression that the business operates locally, when my return was directed to an overseas address.

As a consumer, I expect products to resemble the advertised photos and for businesses to provide a fair resolution when they do not. Unfortunately, that was not my experience.

I would encourage potential customers to carefully review the return policy, ask where returns are processed, and consider the potential costs involved before making a purchase. Based on my experience, I would not purchase from this company again.

Poor quality, mass produced clothing. No brand labelling or even sizing tags on dresses. Fabric quality is very poor as is the sewing. Hemlines and fabric ook completely different to pictures. Clearly a knock off product using a mail redirection in Sydney to mask as an Aussie brand.

Arrived in plastic bags mark with Asia writing. Not an Australian or USA company. Redirection label underneath delivery label shows item form Asia factory.

poor quality and different from the listing images. Returns are not easy or straightforward as stated on the website. returns are resisted as much as possible and must be shipped to china.

This was my first time buying from your site and it was a very easy transaction, and your communication has been fantastic.

The website was easy to navigate. A lot of great dresses to pick from as well

when I checked the website there is wide range of beautiful tops and dresses.. I love these and ordered ❣️

Live the web site easy to access. Lovely modern designs. Look forward to seeing more.

Very simple to order online and beautiful dresses available. Free shipping also a bonus.

easy website to navigate. all the clothes looked fabulous

Wonderful beautiful clothing

The clothing here is absolutely beautiful , I am a first time shopper here and will def be back :)

Be warned…DO NOT purchase from this online business!
If I could give this business zero stars I would! I ordered a dress I expected to be of ball gown quality which had been reduced (they claimed) from $225 to $80. When it arrived it had a hole in the flimsy plastic packaging and this had also gone through the flimsy plastic zip lock bag causing severe damage to the dress. I sent pics to the company who refused a refund only replacement or exchange for another dress to the value of $80.

The dress was too big in the bust and the electric pleating was damaged from the poor manner in which they package their dresses, hence, a replacement was not suitable. They had also increased all their sale item prices to $124.95 which means I would need to spend more money to exchange for another item and did not trust their product quality.

Essentially the product failed to meet my expectations - in fact fell well below and they seem to believe their terms and conditions override consumer law.

They refused a refund.😡 I called the Dept of Fair Trading and they stated to put in a complaint which I am in the process of completing. I have since seen this garment on multiple websites at varying prices. It misleads its customers and ignores consumer law.

Ordering was quick and easy. Checking size measurements was easy to navigate. Can’t wait for my package to arrive.

Bondi Rose has a fantastic range. The website is easy to navigate and order from. Customer service is always great. And the discounts can be fantastic.
Thank you Bondi Rose.

Love the dresses hope it looks as on the picture

It was seamless which is exactly what I need from online shopping. As a new customer purchasing a dress with you for the first time, I couldn’t fault your process at all. Thank you!

Absolutely appalling would not recommend at all I purchased a item got a email a week later stating this item was no longer in stock but emailed stated purchased and then another email within a few days said dispatch got another email say the steps I could choose so I chose another item only to be told I need to pay the outstanding balance of $9 now why should I pay that why can’t they just swap the item for all the mucking around…

Quick easy and great value for top quality