Bon Parfumeur Reviews 

After my package went missing in transit, Bon Parfumeur promptly responded to me and offered a refund or replacement. Given the proximity to the holiday season, the replacement would not have arrived on time - so I opted for a refund. I responded to their email making this clear. A week passed. I received no response, so followed up, assuming it as an honest mistake. This email was never replied to.

I have emailed three times since and attempted to reach out through multiple other channels - no response. I submitted an anonymous general question from a different email… surprise surprise! The company responded to the other email. This said, they are yet to acknowledge a single one of my communications regarding the missing order for which they promised a refund.

As the postage contract is held between the courier and he who purchased the label (BP), the law in this country states that the company must provide a refund upfront to the customer, and then make a claim which will be assessed by the courier providing they purchased adequate insurance. What Bon Parfumeur have done (or rather, not done) in this instance is illegal.

I will raise a chargeback with my bank and contact the ombudsman to review this matter. Trading should occur in accordance with the law of the land - not to be influenced by a company’s *willingness* to follow through on the promise of a legally due refund.

Would not recommend purchasing direct. Go through a reputable retailer - I am not the first person whom this has happened to.

Horrible customer service. Bad reputation. Racist employees and lowkey bad products.

Not recommended at all.

Not only you have a racist assistant, but also you trying to cover it up, instead of taking accountability. Honestly it’s a real shame that you are lying. I just expected you would (at least check the cameras) and apologise publicly! Unfortunately you took the wrong route. I’d never buy from you again. Such a racist company!

Racist, disrespectful worker, showed their racism without a shame against Arab. I would burn my money and not buy from them.
Shameful

Racist staff. Very bad service. Not recommended

HORRIBLE, FRAUD AND MOCKERY!!

Been waiting for a month to get my package.
Has been returned twice because of them, i have been calling, texting, emailing, and NO ANSWER!!!
They stole my money and got nothing in return.
From europe to europe to wait 1 month for a delivery? ABSOLUTE DISASTER!!

The client service is NOTHING. It is horrible, nobody cares or answers, SUCH A SHAME!!!!

I never got my money or package in return.
Such a DISSAPOINTMENT , i love perfumes, but NEVER EVER ordering or telling my friends about this company, needs to be avoided.
SCAMMERS.

STAY AWAY FROM THIS COMPANY!!!!

It's been weeks since I'm trying to solve my order problems with this company. My order initially came with the 100ml missing. They were unreachable by phone and mail and didn't call me back when promised. Then, without ever replying to my e-mail, they refunded me. Later, after my comment on IG they sent me a text to which they also didn't give me a follow up. Now, after I had to order my perfume again, it still hasn't arrived even though it's been 2 weeks. With such a terrible customer service it is impossible to trust you with buying such high-end products. My order still hasn't arrived and there is zero communication from your side.

Im still surprised. I do not recommend making any orders with them.

I have bought the coffret atelier and the experience was flawless, they sent me an email to update me from when they prepare the package to when it's delivered. The parfumes are of great quality and i would suggest anybody to try them.

Such a shame... I should be giving this company a five star review as the product is incredible.
In short, the fragrances are absolutely delicious but the customer service isn't great.
I initially bought fragrance 101 from a boutique. Absolutely beautiful scent. Totally addicted.
I then wanted to share the love and bought the 25 sample scents as a gift for a friend - who loved them.
I then bought two of my friends small gifts ... 2 of their 5 x sample bottle sets:
They arrived minus one of the fabric presentation bags. I would send an email and 2 days later get a response. They advised I'd bought a 10 bottle set - but that isn't even an option in the website!
So, a week later, no closer to them agreeing to send what is advertised in their photographs, I'm having to find my own way to present them nicely. Not great.