I have perfect experience with Bonprix for years.. never have a problem!! Client service and Emily always there to help!! Very nice quality and affordable prices!!
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I've really enjoyed shopping at Bon Prix. I enjoy the selection and ability to find clothes in my size. The coupons and discounts are very helpful. I'm always very satisfied with the great quality of... See more
Company replied
Ordered 6 items. Delivered in 3 parcels, so you cannot fit together. But 1 of the parcels never departed from their office and was taken as retour after only a few days. bpost clearly stated not havin... See more
Alles past perfect en is zoals beschreven. Tamelijk snelle levering.
Company details
- Women's Clothing Store
- Children's Clothing Store
- Clothing Store
- Fashion Accessories Store
- Swimwear Store
Written by the company
Bij bonprix vind je fashion voor dames, heren & kinderen. De nieuwste trends vertalen we naar inspirerende en betaalbare mode in alle stijlen & voor alle gelegenheden. We willen dat elke vrouw bij ons de look vindt die bij haar past en zij met een goed gevoel kan zeggen: bonprix, it’s me!/ Chez bonprix, vous trouverez de la mode femme, homme & enfant. Nous déclinons les dernières tendances dans une mode inspirante et accessible, pour tous les styles & toutes les occasions. Nous souhaitons proposer à chaque femme le look qui lui convient afin qu‘elle puisse affirmer avec assurance : bonprix, it‘s me!
Contact info
Vlaanderen: https://www.bonprix-fl.be/klantenservices/contact/, Wallonie: https://www.bonprix-wa.be/service-clients/contact/, Netherlands
- 070 23 23 22 (Vlaanderen); 070 22 55 45 (Wallonie) (0,30 €/min)
- bonprix.be
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 57% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Taking money without sending out items
Made 2 orders as the First one got declined as I chose the pay 10 days later option. So while I was waiting for an confirmation of the order they mailed me 2 days (ordered beginning of the week) later saying they cannot process my order as the payment option is only valid for a special type of customer. Whatever. So I placed a second order. And I saw they took the money from both of the ordered from my bank account. Well the second order I placed said it will be delivered between 4 and 7 days. All right. 2 days later i got the confirmation of my order, lucky me the item i wanted was then out of stock. Of course it was if you confirm an ordered that’s placed on a weekday 2 days later that week. Thanks bonprix. So while I was waiting for this specific bikini it will be delivered after my holiday. Nice. I sent 2 mails stating that they took the amount for the first failed order from my account, however no one understood the matter even though I sent pictures of the bank statement. I know BP from Germany where it was a good service but here in Belgium/France it has been really disappointed. Had more success ordering in a cheap shop as LIDL. Painful and awful. Definitely waiting for getting my 90 Euros back.....

Reply from Bonprix
Very happy with the Products and service
snelle en correcte levering met up to…
snelle en correcte levering met up to date info over levering
alles steeds perfect!
Top levering
Super service,
Alles is in orde
I love shopping in Bonprix
I love shopping in Bonprix. Good quality products and also affordable. They're really good.
Was OK, Now just bad.
I used to order quite a lot from Bon Prix, but I have noticed how over the last year, their level of service has completely fallen. Their deliveries are often much later than promised, and their size tables are COMPLETELY INSANE. I have often ordered what according to their measuring tables is one size, only to find that it was completely - like 5 sizes - different. The reason they got two stars from me instead of 1, was that, to their credit, they have always refunded my returns. But why do they create so many problems for their customers and themselves in the first place? After many returned items, and many complaints about their sizing that seem to go nowhere, I have decided to never order from this company again.
Supper...💖💖💖
Super is stipt alles naar wens
I recommend this site for easy return…
I recommend this site for easy return and fast refund. It is very convenient to shop online nowadays thanks to website like Bonprix. I will definitely consider Bonprix as one of my top options when shopping online. =)
Good choice of clothes for all sizes but don't like to have to pay for returns or delivery in Belgium
I really like the variety of clothes and sizes, colours and quality. really good value for money. I would order more from Bonprix as their clothes really suit me. However I donl't like that you only get free delivery from 60 eur and you have to pay for returns. Bonprix really needs to address this issue as none of the other online shops seem to ask for payment for returns

Reply from Bonprix
Super content
Clothes sizes
Tell us what size is because sometimes very small , be specific with sizes because every time we return back cost as time and money it is become boring too

Reply from Bonprix
Mijn kleedje past perfect
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