Bonprix Reviews 

6,151
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I have perfect experience with Bonprix for years.. never have a problem!! Client service and Emily always there to help!! Very nice quality and affordable prices!!

Rated 5 out of 5 stars

I've really enjoyed shopping at Bon Prix. I enjoy the selection and ability to find clothes in my size. The coupons and discounts are very helpful. I'm always very satisfied with the great quality of... See more

Company replied

Rated 1 out of 5 stars

Ordered 6 items. Delivered in 3 parcels, so you cannot fit together. But 1 of the parcels never departed from their office and was taken as retour after only a few days. bpost clearly stated not havin... See more

Company details

  1. Women's Clothing Store
  2. Children's Clothing Store
  3. Clothing Store
  4. Fashion Accessories Store
  5. Swimwear Store

Written by the company

Bij bonprix vind je fashion voor dames, heren & kinderen. De nieuwste trends vertalen we naar inspirerende en betaalbare mode in alle stijlen & voor alle gelegenheden. We willen dat elke vrouw bij ons de look vindt die bij haar past en zij met een goed gevoel kan zeggen: bonprix, it’s me!/ Chez bonprix, vous trouverez de la mode femme, homme & enfant. Nous déclinons les dernières tendances dans une mode inspirante et accessible, pour tous les styles & toutes les occasions. Nous souhaitons proposer à chaque femme le look qui lui convient afin qu‘elle puisse affirmer avec assurance : bonprix, it‘s me!


Contact info

4.2

Great

TrustScore 4 out of 5

6K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(6,151)

597 reviews in the last 12 months

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Rated 1 out of 5 stars

Taking money without sending out items

Made 2 orders as the First one got declined as I chose the pay 10 days later option. So while I was waiting for an confirmation of the order they mailed me 2 days (ordered beginning of the week) later saying they cannot process my order as the payment option is only valid for a special type of customer. Whatever. So I placed a second order. And I saw they took the money from both of the ordered from my bank account. Well the second order I placed said it will be delivered between 4 and 7 days. All right. 2 days later i got the confirmation of my order, lucky me the item i wanted was then out of stock. Of course it was if you confirm an ordered that’s placed on a weekday 2 days later that week. Thanks bonprix. So while I was waiting for this specific bikini it will be delivered after my holiday. Nice. I sent 2 mails stating that they took the amount for the first failed order from my account, however no one understood the matter even though I sent pictures of the bank statement. I know BP from Germany where it was a good service but here in Belgium/France it has been really disappointed. Had more success ordering in a cheap shop as LIDL. Painful and awful. Definitely waiting for getting my 90 Euros back.....

August 4, 2019
Unprompted review
Bonprix logo

Reply from Bonprix

Hi S.D. we are sorry to hear that! The order has been sent, you will receive the parcel within a few days. Our apologies for the inconvenience. The bonprix team

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Rated 2 out of 5 stars

Was OK, Now just bad.

I used to order quite a lot from Bon Prix, but I have noticed how over the last year, their level of service has completely fallen. Their deliveries are often much later than promised, and their size tables are COMPLETELY INSANE. I have often ordered what according to their measuring tables is one size, only to find that it was completely - like 5 sizes - different. The reason they got two stars from me instead of 1, was that, to their credit, they have always refunded my returns. But why do they create so many problems for their customers and themselves in the first place? After many returned items, and many complaints about their sizing that seem to go nowhere, I have decided to never order from this company again.

February 7, 2019
Unprompted review
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Rated 5 out of 5 stars

I recommend this site for easy return…

I recommend this site for easy return and fast refund. It is very convenient to shop online nowadays thanks to website like Bonprix. I will definitely consider Bonprix as one of my top options when shopping online. =)

May 7, 2018
Unprompted review
Rated 3 out of 5 stars

Good choice of clothes for all sizes but don't like to have to pay for returns or delivery in Belgium

I really like the variety of clothes and sizes, colours and quality. really good value for money. I would order more from Bonprix as their clothes really suit me. However I donl't like that you only get free delivery from 60 eur and you have to pay for returns. Bonprix really needs to address this issue as none of the other online shops seem to ask for payment for returns

February 15, 2018
Unprompted review
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Reply from Bonprix

Hi teejay, when you sign up for our newsletter we will often send you promotional codes. The bonprix team

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Rated 1 out of 5 stars

Clothes sizes

Tell us what size is because sometimes very small , be specific with sizes because every time we return back cost as time and money it is become boring too

December 16, 2017
Unprompted review
Bonprix logo

Reply from Bonprix

Hi Mary, you can use our size chart on our website. Or you can order the size you are used to. Greetz, team of bonprix.

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