i love my mom
i love my mom. i wanted to get her a bonsai tree because we've talked about it for years.
i ordered one from bonsai.com. it came packaged in an oblong box, i opened it and there was a tree inside. it was in a bag of dirt in small pot. i cut off the bag and the tree was listing almost totally sideways in the pot. i watered it and left the top of the bag on to hold it upright and emailed the company. i
explained and sent a pic. i was concerned because the leaves were curling up and drying out. the person told me to cut off the bag and put it outside in the sun. a week later and All the leaves had fallen off and the stem was drying up.
i was dismayed. i emailed support once again and I was told:
'we package our trees happy and healthy. since you have trimmed your tree and waited 3 weeks we cannot determine if it was you.'
my tree is now dead, just a stem in the dirt.
i cannot give this to my mom for Mother's day.
i love my mom.
Do Not Order From Bonsai.com.
Their Support is Garbage.