I had a wonderful experience with Aurélie, who assisted me with my order. Everything went smoothly from start to finish, and she made sure every detail was taken care of. On top of that, the products... See more
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I order from Bonsoirs because they sell good quality items. The cushions are of premium cotton quality and The Atlantis edition square Maxi Foute is of the same beautiful quality. I love Bonsoirs for... See more
It took 3 weeks for the package to even be sent, then it was sent with the cheapest possible courier company, they delivered the package somewhere up on the mountain to be picked up, I have vertigo a... See more
Company replied
We ordered a bonsoirs fitted sheet in 2025 and somehow it was defective and started to tear (despite following all the care instructions). I emailed bonsoirs and within a week of sending the defective... See more
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Linge de maison pensé pour durer. Des matières premières d'exception et une confection 5 étoiles pour un confort comme à l’hôtel, chez vous. Linge de lit, linge de bain, rideaux, décoration : Bonsoirs sublime vos instants du quotidien. Livraison rapide - Paiement sécurisé - 30 jours d'essai | Home linens crafted to last. Carefully selected materials and expert craftsmanship come together to create hotel-style comfort at home. From bedding and bath linens to curtains and home décor, Bonsoirs elevates the everyday.
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4.5
Excellent
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
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Very long shipment time.
I was very excited to update my bed sheets after seeing them up close at work. I ordered on 1st January and it’s 9th January and the package still didn’t arrive. So far it’s very disappointing for quite expensive and posing as “luxurious” supplier. And they use Mondial Relay, which is know to be not the fastest. I live in Belgium so not really far from France…
January 1, 2025
Unprompted review
Reply from Bonsoirs
Hello Jola,
Thank you very much for your message, which we are very sorry to read.
Have you contacted our customer service department? When a delivery is delayed, we always open an investigation with our carrier and also offer to reship your order at our expense so you can receive it as soon as possible.
Please do not hesitate to contact us at: bonjour@bonsoirs.com
Have a nice day,
The Bonsoirs team.
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Good product, but bad experience
Let's start with the good, the product is good, it's nice fabric and very comfortable. The sleeves could have been longer, but it's super soft and thick overall.
What's odd, is that they send their orders via Mondial Relay, which is the worst and slowest delivery company I know. I know them through Vinted, which also uses them. They probably do this to save cost. You only find this out at the end of the ordering process.
What's even weirder is that if i would order it without a holiday discount code, there was no delivery charge, but as soon as i put in the discount code, the delivery charge appeared all the sudden, which halved the discount. This is misleading.
Then my order got lost in the mail and after 2 weeks i still didn't receive anything. I contacted their customer service, which was a Dutch (as am I) email address. I got a reply back in Italian, had to translate, then replied in English, then got a reply back again in English.
Then they sent me a new product since they acknowledged it got lost in the process, and now all the sudden they could do a 1 day delivery because my robe arrived the next day. It seems like they are really trying to skimp on delivery cost.
Then they asked me to not pick up my robe that was lost in the mail if it appeared at the pickup point after all, which is also weird. They should take care of that, not me.
I kind of regret ordering from them now and they did not leave a good impression as a brand and I feel like I overpaid.
Would not order there again.
December 19, 2024
Unprompted review
Reply from Bonsoirs
Hello Jordy,
Thank you very much for your message.
We're very sorry to hear that your delivery experience was not what you expected, and this in no way matches the Bonsoirs experience that we would like to offer you.
Please be assured that if you have contacted our team, we will be happy to refund your delivery costs, regardless of the carrier selected, as you used a promotional code.
As indicated in your message, we have done everything necessary to ensure that you receive your order as quickly as possible.
As for the logistics of your first parcel, we simply ask you not to collect it. So you don't have to do anything yourself.
Please do not hesitate to contact us again at this e-mail address: bonjour@bonsoirs.com
Have a nice day,
The Bonsoirs team.
Very helpful sales team
Very helpful sales team, they went through all the details of the product and helped me choose the correct one
October 25, 2024
Unprompted review
The pillowcases were very well made
The finish and fabric quality is superb. Highly recommended.
July 14, 2024
Unprompted review
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Contente
Shipping was fast and everything was very well packed. The quality of the products seems nice but we still need to give them a proper try trough time. I really like the soft feeling of the baby cover (matelasee) and her crib mattress protection.
June 24, 2024
Unprompted review
Excellent online store
Excellent online store. I’ve now bought many different products from Bonsoirs and I’m extremely satisfied.
Top quality, nicely wrapped and a decent price.
October 27, 2022
Unprompted review
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