Boo Hoo Reviews 

Krystal was very kind and helpful and quick at responding. Really makes a difference when you have a frustrating problem.

Great quick and efficient replacement from Gabriella, thanks

Bought an item, arrived in good time, good product but had a fault with it after a few days. Emailed customer service and dealt with Kirstin who was brilliant. Really efficient with replies and I was happy with end response. Plus the emails were not stuffy professional and made me smile.

Chelsey from Boohoo sorted out my issue that I was having with my gift card. Very quick and clear response. Lovely customer service!!

Hi just to let you know you can not phone boohoo but you can email them and they have done a great job today for me sorted my request right away well done Gabriella

JESS B X, PAUL, LAURA
YOU GUYS ARE THE BEST, THANKS FOR HELPING ME WITH MY LOST ORDER. YOU GUYS ARE VERY ATTENTIVE TO CUSTOMER NEEDS. KEEP THE GOOD WORK.

Something went wrong with my order that I placed yesterday and Andrew in Customer Services responded promptly and dealt with my issue immediately.
I must say he was very polite and helpful. Very impressed with his service level and he is a asset to Boohoo.

Dealt with such lovely people in customer service regarding a jacket that was torn. Literally within an hour a new jacket was out for delivery and without any hassle at all.

Sorted my situation out straight away :) very reliable and helpful

Kristin was really very courteous and helpful and responded quickly . I am proud to be one of Booho’s customers

Excellent staff and boohooMAN customer services! A big hug to Kirstin! She helped very much tonight! Regards, Roman.

I vowed never to shop with Boohoo again. Dealt with rude customer care representative like Ellie etc. But Thank you Andrea and Chelsey for taking time and looking into my issue and resolving it swiftly...very kind.Staff like you guys make us stay with Boohoo.

Thanks Courtney for sorting out my issue really fast and in a great way. Excellent customer service. Very happy .

I recently ordered various clothing from Boohoo including trousers, nightwear, coat, jumpers etc. I had an issue with one of the items and therefore emailed customer service. They responded in a very timely manner and offered me an appropriate resolution. Many thanks to Demi in customer services for dealing with my query.

I have recently been in touch through email with a enquiry about my purchase, I revieved a very quick and helpful response by Derek with all the information and options needed. Brilliant service 👍

I have been shopping on this site since 2015 and every time I need to use their customer service I am met with complete support and professionalism. A couple nights ago my package was stolen from my apartment complex and I contacted BOOHOO and they reordered my order for me right away. My complaint was answered my Christa within a couple hours and I was continued to be helped by Shahzad there after. They were both wonderful, considerate, and personable. I love using BOOHOO for this reason exactly. Thank you to them again!

Recieved a wrong product and Amy sorted this out for me promptly and effectively. The bad situation had been turned into a good situation and always recieve positive service from boohoo.

Didn’t receive my order originally but after contacting boohoo, Samantha helped me out and made sure that my item was delivered the day after my query was raised.

Placed an order of 18 items. I paid for express shipping. Order was split into two parcels. I received only one. This was odd so I contacted customer service to see what was going on. I was told “ there has been a slight delay with our courier hence the reason why you haven’t received your second parcel if you could keep an eye on tracking it will keep you updated on when your parcel is going to arrive”. As if I didn’t already know the process of tracking items...

Well, As I’m keeping a look out for this late package (like I said .. I paid for express shipping) I received an email two days later stating that the order was returned and to be on the look out for a refund. Huh?

Glad to receive a refund. Extremely unhappy with not receiving the items, or a refund for shipping – with no real reason behind the return of the items which were in stock at the time. I’ve shopped with boohoo for years but there has been a decline in customer care and service. Won’t be shopping there again. Over it.

Always super efficient and professional. Pleasure to deal with.