Boocasino Reviews 1,350

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and friendly demeanor, often highlighting exceptional customer service that provides quick and efficient solutions. Many people appreciate the extensive game selection and the overall ease of navigating the website, finding it user-friendly and enjoyable. However, some customers have expressed dissatisfaction with the payment process, specifically noting slow withdrawal times and difficulties in receiving their winnings, even after verification. While the majority found the website easy to use, a few others experienced issues or found certain aspects unclear.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service, often highlighting friendly, helpful, and patient... See more

Payment

Clients share negative opinions on payment, primarily expressing frustration with withdrawal processes. Many... See more

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, patience, and friendly... See more

Website

Reviewers highlight ambiguous aspects of the website. Many customers praise the site for being easy to use... See more

Service

Consumers find service to be positive. Many reviewers praise the support as fantastic and supportive,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Casy the ai bot reached out to me asking if I'm interested in the VIP program, this gave me the impression I was eligible. The bot then went on to ask if I would like it to express my intrest on my be... See more

Company replied

Rated 4 out of 5 stars

This site is quite fine for playing. They have free bonus every day including free spins that they send by email 3 to 5 times a month no need for deposit. Supports are friendly and helpful and most im... See more

Company replied

Rated 5 out of 5 stars

Have been a member for a little while now, easy to navigate site, plenty of bonuses, great games, great customer service. Withdrawal process was simple and fast. Quite impressed with the time frame of... See more

Company replied

Rated 5 out of 5 stars

Very good online casino winnings are fair and good customer support. Withdrawal takes awhile and if you can wait and upload all required documents then its great. My friend cant wait so ends up spendi... See more

Company replied


Company details

  1. Casino
  2. Call Center
  3. Gambling Service
  4. Online Casino or Bookmaker

About Boocasino

Written by the company

Welcome to the eerie world of the Boo's Haunt, an online casino like no other. Step into a realm where ghosts and ghouls come out to play, and fortunes await those brave enough to spin the reels or try their luck at the card tables.

Our haunted domain is not just about scares, but also thrilling opportunities to win big. Our incredible promotions are spooktacular, with bonuses and rewards that will send shivers down your spine. From ghostly free spins to bone-chilling deposit matches, we've got it all to make your gaming experience truly paranormal.

Dive into a vast library of games that will leave you screaming for more. We offer a variety of spine-tingling options, from classic slots to haunted blackjack tables, and everything in between. No matter your gaming preference, Boo Casino has something to make your heart race.

Join our epic tournaments if you dare, where the bravest souls compete for ghostly treasures and eternal glory. Show off your skills and win against the best in the ghostly realm.

Become a part of our special VIP program and unlock exclusive perks that will leave you feeling like casino royalty. From personalized support to VIP-only events, we'll make sure you have a ghostly good time.

Our reliable customer support team is available 24/7, ready to assist with any spooky issues or questions you may have. We aim to provide an amazing customer experience that's as smooth as a ghost's whisper.

Stay up to date with the latest news on our casino site, where we share thrilling stories of big wins, new game releases, and hauntingly good updates. Boo Casino is committed to keeping you in the loop and ensuring you're always in the know.

So, if you're looking for a casino experience that's both spooky and spectacular, join us at Boo Casino and let the ghosts guide you to otherworldly riches. Are you brave enough to take the gamble?

Welcome to Boo Casino, where the fun never ends!

Written by the company

Dive into the latest games and enjoy the greatest promotions to boost your gaming adventure.
Our dedicated customer support team is here to provide you with a special and personalized gaming experience, ensuring your time at Boo Casino is unforgettable.

Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

5-star
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Rated 4 out of 5 stars

Very helpful once I got an agent

Very helpful once I got an agent. Funny like the bot.

October 14, 2025
Unprompted review
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Reply from Boocasino

We truly appreciate your feedback, as it helps us understand how we can continue to improve our services.
It's great to hear that you found our agent to be helpful. We strive to provide exceptional support to all our customers, and your satisfaction is our top priority.
If you have any further questions or need assistance with anything else, please don't hesitate to reach out.
We're always here to help, and we look forward to serving you again in the future!
Thank you for choosing us!

Rated 3 out of 5 stars

Liked the games and the winnings…

Liked the games and the winnings unfortunately I used a bonus and the winnings were capped at 100 when I had won over 500

October 11, 2025
Unprompted review
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Reply from Boocasino

Thank you for your honest feedback. We are really glad you enjoyed the games—and we are sorry the bonus cap left you disappointed after that big win.

Our promotional bonuses come with a maximum cash-out limit - this keeps promos fair and sustainable.

Next time you can play without an active bonus, or pick a promo that shows a higher cap before you opt in on the Promotions page. Just make sure to check the promotion overview as well as applicable terms and conditions.
If you need any help or clarification - our Support team is always happy to help.

Rated 5 out of 5 stars

Great app and great costumer service

Great app and great costumer service

October 10, 2025
Unprompted review
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Reply from Boocasino

thank you for the kind words!
We truly appreciate you taking the time to share your positive experience with our app and customer service. It means a lot to us to know that we are meeting your expectations and providing you with the quality service you deserve.
Your feedback not only encourages our team to continue striving for excellence but also helps us identify areas where we can improve further. We aim to create a seamless and enjoyable experience for all our users, and knowing that you found both the app and our support team to be great is incredibly rewarding.
If you have any further suggestions or if there’s anything else we can assist you with, please don’t hesitate to reach out. We’re here to help and ensure that your experience remains exceptional.
Thank you once again for your kind words and support! We look forward to serving you in the future.

Rated 5 out of 5 stars

I LOVE PLAYING HERE

I LOVE PLAYING HERE. DAILY LOGIN BONUSES ARE BRILLIANT

October 10, 2025
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Reply from Boocasino

Thank you so much for taking the time to share your experience with us! It's always wonderful to hear from our valued players, and your feedback is incredibly important to us. We are delighted to know that you are enjoying your time at our casino and that the daily login bonuses have made your experience even more enjoyable.
We strive to create a fun and rewarding environment for all our players, and it’s great to hear that we are hitting the mark with you. If you have any suggestions on how we can improve further or if there are specific features you would like to see, please don’t hesitate to let us know. Your input helps us make our platform better for everyone!
Once again, thank you for your positive feedback. We look forward to seeing you back at the casino soon, and we hope you continue to have a fantastic gaming experience!

Rated 5 out of 5 stars

Loyalty pays off xx

I've always had a good experience with Boo Casino. I never really read how to access the VIP member part until my partner told me. Casey was more than helpful with my deposit. And I never got asked to become a VIP member I just got an email a couple years ago that I was a member and got a nice free bonus of $50. Glad to know I am now a VIP GOLD MEMBER.

October 8, 2025
Unprompted review
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Reply from Boocasino

Thank you for the kind review!
We truly appreciate you taking the time to share your positive experience with Boo Casino. It’s always wonderful to hear from satisfied customers like yourself, as your feedback helps us continue to improve our services and recognize the hard work of our team.
It’s fantastic to know that you had a smooth experience when accessing the VIP member benefits. We strive to provide a seamless transition for our customers into the VIP program, and it’s great to hear that your partner was able to guide you through this process. Our VIP members enjoy exclusive perks, and we’re delighted that you received a nice bonus of $50 to welcome you into the VIP GOLD MEMBER status.
If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. Our dedicated team is always here to help you make the most of your gaming experience. Once again, thank you for your feedback, and we look forward to continuing to provide you with excellent service at Boo Casino!

Rated 1 out of 5 stars

Still no resolve up to now… still…

Still no resolve up to now… still waiting from august 13 withdrawal

August 13, 2025
Unprompted review
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Reply from Boocasino

We’re truly sorry about the delay of your withdrawal and understand how frustrating this must be. Please know that we are doing everything we can to help resolve this as quickly as possible. Unfortunately, there are factors beyond our direct control affecting the process, but our team remains in close contact with the relevant parties to ensure a final resolution is reached.

Your experience matters to us, and we appreciate your continued patience while we work toward resolving this matter completely. Thank you for your understanding.

Rated 5 out of 5 stars

Very good online casino winnings are…

Very good online casino winnings are fair and good customer support. Withdrawal takes awhile and if you can wait and upload all required documents then its great. My friend cant wait so ends up spending his winnings playing before Withdrawal is made. I love this casin

September 3, 2025
Unprompted review
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Reply from Boocasino

Thank you for your kind words Emma! We truly appreciate you taking the time to share your positive experience with us. It's wonderful to hear that you find our online casino to be a fair platform with good customer support. We strive to provide our players with an enjoyable gaming experience, and your feedback reinforces our commitment to that goal.
Regarding the withdrawal process, we understand that it can sometimes take a little longer than expected. We always aim to process withdrawals as quickly as possible, but there are certain verification steps that must be completed to ensure the security of your funds. We appreciate your patience during this time!
If there's anything more we can assist you with or if you have further questions about our services, please don’t hesitate to reach out. We’re here to help! Thank you once again for your trust and support in our casino!

Rated 5 out of 5 stars

Help with deletion on my account

Thank you very much for you help with deletion of my account the assistance was great 😊

September 14, 2025
Unprompted review
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Reply from Boocasino

Hi Vee,
Thank you so much for your kind words! 😊
We're really glad to hear that the account deletion process went smoothly and that you felt supported throughout.
If you ever need assistance again in the future, you're always welcome here.
Wishing you all the best,

Rated 5 out of 5 stars

Rebecca the agent who helped me with my…

Rebecca the agent who helped me with my account was awesome, I reached out via email at first and she kindly advised me to join a live chat to sorta my account, her directions were easy to follow and she had me logged back into my account within 20 minutes. I am very appreciative of her aiding me.

September 8, 2025
Unprompted review
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Reply from Boocasino

Thank you for letting us know, Lisa! We truly appreciate your feedback regarding the support you received from Rebecca.
It's fantastic to hear that she provided you with such excellent assistance in resolving your account issues.
Our team is dedicated to ensuring that our customers have a smooth and enjoyable experience, and it seems that Rebecca went above and beyond to achieve that for you.
Once again, big thanks for the lovely feedback!

Rated 5 out of 5 stars

Constomer service are helpful

Constomer service are helpful. 🙌🙌

September 7, 2025
Unprompted review
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Reply from Boocasino

Thank you so much for your wonderful review! We're thrilled to hear that everything went smoothly and that you had a great experience. We hope to welcome you back again very soon!

Rated 1 out of 5 stars

If I could rate it as -1000 I would

If I could rate it as -1000 I would. Do not enter this site or any casino connected. Wins occur once in long time and in reality return to player percentage is about max 20% Scam. Nothing else

September 3, 2025
Unprompted review
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Reply from Boocasino

Thank you for your feedback.

We’re sorry to hear you feel this way. We want to reassure you that our games are independently tested and certified to ensure fairness, with return-to-player percentages clearly defined by our providers.

Game outcomes are determined by chance and can differ from session to session, but we take your concerns seriously and are dedicated to providing a fair and enjoyable experience for all players.

Rated 4 out of 5 stars

fast response

fast response

September 3, 2025
Unprompted review
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Reply from Boocasino

Thank you so much, Patrick!
I truly appreciate your feedback regarding our service. It’s always a pleasure to hear that our customers value the speed and efficiency of our responses. Our team works diligently to ensure that we address inquiries as quickly as possible, as we understand the importance of timely support in enhancing your experience with us.
If you have any further questions or need assistance with anything else, please don't hesitate to reach out. We are here to help and ensure that you have the best experience possible. Your satisfaction is our top priority, and we are always striving to improve our service.
Once again, thank you for taking the time to share your thoughts with us! We look forward to serving you again soon!

Rated 5 out of 5 stars

Not Bad Boo

So far so great! Fantastic deals and promos and support is supportive. My new favorite online casino. Highly recommend..it's a fun place to play and actually win with fast withdrawals!

August 28, 2025
Unprompted review
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Reply from Boocasino

Hi Lindsay,
Thank you so much for the fantastic review!
We’re thrilled to hear you’re enjoying the deals, promos, and support — and even more so that we're your new favorite online casino 🎉
It’s great to know you’re having fun and experiencing fast withdrawals.
We truly appreciate your recommendation and look forward to keeping the good times rolling!
Best of luck on the games,

Rated 5 out of 5 stars

Had an issue trying to get my documents verified

Had an issue trying to get my documents verified and got great assistance from an agent, who quickly rectified the situation

August 27, 2025
Unprompted review
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Reply from Boocasino

Thank you so much for your wonderful review! We're thrilled to hear that everything went smoothly and that you had a great experience. We hope to welcome you back again very soon!

Rated 1 out of 5 stars

The worst I've encountered.

Not afraid to say I'm a heavy gambler.... VIP at more casinos than I care to comment on. By far the lowest win rate of any casino I've played on. If I were to talk about the specific numbers it would blow people's minds..... bcasino, galactic, and Mr fortune.... same shit different pile. And still I'm offered little to nothing as a VIP.

August 23, 2025
Unprompted review
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Reply from Boocasino

Thank you for sharing your feedback, and we’re truly sorry to hear that your experience hasn’t met your expectations. We value all our players — especially our VIP members — and we understand how important both fair play and rewarding loyalty are.

We’d like to clarify that our VIP benefits are based on ongoing gameplay and deposit activity. Since your last deposit was in November 2023, your account hasn’t met the current activity criteria for additional VIP upgrades or exclusive rewards since then. However, we’re happy to see that you’ve enjoyed some of the complimentary bonuses we’ve provided during this time.

If you’d like to discuss your account or explore ways to reactivate your VIP benefits, our VIP team would be happy to assist you. Please contact us via email, and we’ll review your account in detail to see how we can enhance your experience moving forward.

Rated 1 out of 5 stars

Awful

This company takes all your money without any documents needed until it's time for them to pay up and they ask you for loads of documents and then tell you it will be 3-5 business days to get your money. They take your money instantly but say it takes that long to pay you out when in reality it's 2025 all bank transfers are if not instant then upto 24 hours it's a joke.

August 22, 2025
Unprompted review
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Reply from Boocasino

Thank you for sharing your feedback. We understand your frustration and want to clarify that as per the Terms and Conditions of our casino, we aim to process withdrawals within 3 working days, but this may take longer if standard account verification hasn't been completed.

With the assistance of our Support team your account verification was completed last Friday afternoon, but please note that our Verification and Finance teams are out of office during weekends.

Please rest assured your withdrawal will be reviewed and processed as soon as possible, during standard business hours.

We appreciate your patience and understanding. Our Support team is always here to help, should you have any outstanding concerns.

Rated 5 out of 5 stars

Support was amazingly chill when i…

Support was amazingly chill when i missunderstood my bonus money bettings wrongly lol go and play In this casino surveys never let you down good job support named Nikolo with viking ragnarok pic lets goo!

August 13, 2025
Unprompted review
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Reply from Boocasino

Thank you so much for your wonderful review! We're thrilled to hear that everything went smoothly and that you had a great experience. We hope to welcome you back again very soon

Rated 5 out of 5 stars

Cherryredlips69

Cherryredlips69
I love this casino. It's easy to navigate. I love the selections of games. When needing to chat with an agent about an issue or even if I have a question i get a very friendly response and my inquiries are answered very promptly and I would definitely recommend my friends to play this casino

August 11, 2025
Unprompted review
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Reply from Boocasino

Thank you so much, Lisa! We truly appreciate your kind review. It's our pleasure to make your stay at our casino enjoyable! cheers 😍

Rated 1 out of 5 stars

I was up 600 than bam went to 30 wtf…

I was up 600 than bam went to 30 wtf how does that happen I don't understand!!! Wtf

August 10, 2025
Unprompted review
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Reply from Boocasino

We’re sorry to hear about your experience. We want to make sure everything is clear and fair, so we’d like to take a closer look at your account activity. Please reach out to our support team at via Livechat or via email at support@boocasino.co so we can review your gameplay in detail and address any concerns you have.

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