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Review summary

Created with AI, based on recent reviews

Looking at 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional comfort, high quality, and soft materials, often highlighting items like bras, underwear, and sleepwear. Many people appreciate the thoughtful design and durability of the items, with some becoming loyal customers due to the overall satisfaction with their purchases. The customer service is frequently described as top-notch, with quick, helpful, and professional responses to inquiries and issues. However, some customers experienced issues with their orders, including missing items, incorrect sizes, or damaged packaging upon arrival. A few reviewers also noted inconsistencies in sizing between different products or even within the same product line. There were also occasional concerns about product descriptions, particularly regarding features like sewn-in padding in bras, which some felt did not accurately reflect the item received.

What people talk about most

Product

Customers had positive experiences with product quality and comfort. Many reviewers praise the softness and... See more

Quality

Consumers find quality to be positive, consistently praising the superior quality, softness, and comfort of... See more

Customer service

People report positive experiences with customer service. Many customers praise the exceptional, quick, and... See more

Order

Users describe ambiguous interactions with order. While many customers report positive experiences, such as... See more

Response time

Reviewers highlight positive aspects of response time. Many customers praise the prompt, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These are hands down the most comfortable socks and underwear I’ve ever worn. The softness, fit, and breathability make a real difference day to day. They’re comfortable without being bulky, and... See more

Rated 5 out of 5 stars

I’ve purchased a few times, and the quality is always fantastic. My last shipment arrived damaged, and 2 items missing. I emailed the company, and they responded almost immediately. Within about a wee... See more

Company replied

Rated 5 out of 5 stars

I have had other Boody products which I bought at our local food Co-op some years ago, and thought were wonderful. I'd been eyeing the Boody bras on Instagram - I hate online advertising, but this on... See more

Company replied

Rated 5 out of 5 stars

I have been buying Boody products since buying my first pair of Boody bamboo leggings many years ago. Since retiring, I live in Boody everything! I love the Ribbed Seamfree Crop which I now have a few... See more


Company details

  1. Clothing Store
  2. Baby Clothing Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

Make yourself comfortable. ☁️ Underwear, loungewear and apparel 🌱Certified Organically Grown Bamboo Viscose 🌎 Proudly B Corp and 1% For The Planet


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

389 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 71% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

I absolutely love Boody

I absolutely love Boody! And so does my husband. The bras are so comfortable and offer support. The underwear does not bind or ride up. My husband loves that they stay up but don’t hurt to wear around your tummy.

December 7, 2025
Unprompted review
Rated 5 out of 5 stars

I am really enjoying Boody

I am really enjoying Boody. I found a piece at a small retail boutique and that was a launch of a new favorite! It is comfortable, breathes and is very soft. I have even shared my experiences with my sister and she now is giving your product a try! I will say, sizing is a bit off. I have order 2 large Goodnight Sleep Pants, one black and one storm and the storm is larger and longer than the black. I have now ordered the same sleep pants in Dusty Pink in a large and I shall see how that large fits. Over I am very happy with my purchases!

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

The clothes don't shrink or lose shape…

The clothes don't shrink or lose shape after multiple washings.

December 1, 2025
Unprompted review
Boody US logo

Reply from Boody US

Thank you for the lovely feedback, we're so pleased to hear this! Our bamboo blend is a winner, that's for sure!

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Rated 5 out of 5 stars

I have had other Boody products

I have had other Boody products which I bought at our local food Co-op some years ago, and thought were wonderful. I'd been eyeing the Boody bras on Instagram - I hate online advertising, but this one caught me. My old Walmart bras just weren't cutting it any more, so I ordered 2 t-shirt bras and was so pleased. Not only are they comfortable, but they're probably the best fitting and most flattering bras I have ever had. And, I love the bamboo fabric.

November 11, 2025
Unprompted review
Boody US logo

Reply from Boody US

Thank you so much for sharing this lovely feedback! We’re thrilled to hear our T-Shirt Bras have been such a comfortable and flattering upgrade, and that you’re enjoying the feel of our bamboo fabric!

It means a lot to know you’ve come back to Boody after discovering us at your local. We appreciate you being part of our community!

Rated 5 out of 5 stars

Absolutely love products

Great service, from time ordering delivery is prompt. I have always received my order in excellent condition and absolutely love the products.

November 6, 2025
Unprompted review
Boody US logo

Reply from Boody US

Thank you so much for your kind words Brenda! We’re thrilled to hear your orders always arrive promptly and in great condition, and that you’re loving your Boody products!

Rated 5 out of 5 stars

Customer service and correspondence is…

Customer service and correspondence is excellent. The underwear is beautiful, soft and very comfortable.

November 5, 2025
Unprompted review
Boody US logo

Reply from Boody US

Thank you for your lovely review! We’re so glad you’re enjoying the comfort and quality of our underwear, and that our customer service met your expectations, June!

Rated 5 out of 5 stars

Great customer service

Great customer service. Answered my question quickly and thoroughly. Seems like a truly caring brand that makes great, comfortable clothing!

November 7, 2025
Unprompted review
Boody US logo

Reply from Boody US

Thank you so much for your kind words Kc! We’re delighted to hear you felt well supported and that you’re enjoying our comfortable clothing. Your feedback really means a lot!

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Rated 3 out of 5 stars

It is impossible to get a human to…

It is impossible to get a human to respond. It took me a lot of time to try & figure out how to do a return. The pink bra's straps cut into my skin where they are sewn into the back. It is hard to try on the bras with the very sharp tag cutting onto my skin that needs to be adjusted.

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

I appreciate the great customer service…

I appreciate the great customer service with a maternity bra that the strap snapped just from normal use. After contacting Boody they offered not only a replacement but they let me pick which bra and color and everything I wanted as the replacement. It’s already shipped and will be here soon. The quality of their items is great and I’m happy to see that their customer service matches that too.

October 28, 2025
Unprompted review
Boody US logo

Reply from Boody US

Thank you for sharing your experience Hannah! We're really happy to hear our team were able to help you out with your faulty bra, and that you're loving the quality of your Boody!

Rated 5 out of 5 stars

Customer satisfaction is #1

I live in Canada & just after I placed my order, Canada Post went on strike stranding my package somewhere. I waited for a couple weeks then contact customer service. Explained situation & they were super receptive & went right to work investigating the whereabouts of my order. When they contacted me they offered me options of how we ciuld handle this situation. They could refund me my order or reship my items. I appreciated the time they took to help me with my situation, even when it wasnt their fault. Customer satisfaction is #1 with Boody... Thank you!!!

October 15, 2025
Unprompted review
Boody US logo

Reply from Boody US

We're so pleased to hear our team were able to help you out with the whereabouts of your order Serena. Thank you for sharing your thoughts, we truly appreciate your support!

Rated 5 out of 5 stars

I needed to cancel an order and it was…

I needed to cancel an order and it was done promptly. I need to mention that since my request was made very soon after placing the order, the package hasn’t yet been sent by the company. I appreciate the service I received.

October 15, 2025
Unprompted review
Boody US logo

Reply from Boody US

We're so happy to hear our team were able to cancel your order in time! Thank you for sharing your experience with us Carmen, we truly appreciate your support.

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Rated 5 out of 5 stars

Best panties ever!!!!

What great panties these are, Boody! They are comfortable and the fabric is very soft and well made. Now you’ve added the full briefs for us older ladies. I’ll try the full briefs my next order!

October 15, 2025
Unprompted review
Boody US logo

Reply from Boody US

Thank you Linda! We're so happy to hear you're loving your Boody underwear.

Let us know if you end up trying our Full Briefs, we'd love to hear your thoughts!

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. I recently moved and had the wrong address, but my package got to me without an issue after an email from CS. 12/10

October 20, 2025
Unprompted review
Boody US logo

Reply from Boody US

We're so pleased to hear that our team were able to reroute that order for you, Sarah! Thank you for your kind feedback, we're very grateful for your support.

Rated 5 out of 5 stars

I have to say I LOVE the bras

I have to say I LOVE the bras! as does my daughter and granddaughter. She is new to the whole bra experience and loves the softness of the fabric. I used to be a strict Tommy John girl. Not any more!

October 15, 2025
Unprompted review
Boody US logo

Reply from Boody US

Thank you so much, Laura. Hearing that you, your daughter, and granddaughter all love Boody truly means the world to us. We’re so grateful for your continued support!

Rated 5 out of 5 stars

Love the clothing

Love the clothing. When a problem was encountered with shipping they immediately dealt with it and sent a new product. Very happy with everything I’ve ordered.

October 15, 2025
Unprompted review
Boody US logo

Reply from Boody US

We're so happy to hear this Corene. We're thrilled to hear our team were able to assist with that reshipment, too! We appreciate your support and thoughtful review, thank you!

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Rated 5 out of 5 stars

Excellent Service

Boody knows how to take care of its customers. They offer great quality products with excellent customer service. Return/exchanges are quick and easy. It is easy to be a loyal customer to Boody!

October 11, 2025
Unprompted review
Boody US logo

Reply from Boody US

Thank you for such a lovely review Nancy. We're so pleased to hear that we're ticking the boxes for you, and that you're loving your Boody wear!

Your continued support means the world to us - thank you again.

Rated 5 out of 5 stars

Boody for the win!!

Boody for the win!!! Tried & true - customer service rocks & the product speaks for itself - forever a fan & customer!

October 9, 2025
Unprompted review
Boody US logo

Reply from Boody US

So pleased to hear this Lanie! We're really glad that you're loving your Boody, and that our team have been able to assist along the way.

Thank you so much for your support. We can’t wait to keep you comfy in the future!

Rated 5 out of 5 stars

The best brand

I love the brand and everything that it stands for. The underwear is the most comfortable and soft, really gentle, and with the best fabric.

September 15, 2025
Unprompted review
Boody US logo

Reply from Boody US

We're so happy to hear this. Thank you for taking the time to share your thoughts with us, your support and alignment with our mission mean the world to us!

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