Bookairfare Reviews 

252
•
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

My experience with bookairfare is very good. They are easy to reach, less time to spend on call, most knowledgeable, honest and ready to help customer.

Rated 1 out of 5 stars

Compre dos boletos miami-mexico por bookairfare y resulta q este número de reservación no existía ni coincidía siquiera con los números de la aerolínea por la q viajaría.les envíe muchos correos p... See more

Company replied

Rated 5 out of 5 stars

The travel agent, Philip, was more than helpful! He went above and beyond-- making sure all of our (annoying and tedious) questions were answered. He checked other flights to ensure we were getting... See more

Rated 5 out of 5 stars

I booked a flight without checking the reviews and was horrified by the negative comments fearful that I would turn up at the airport to find out there was no booking. However, Alden and particular... See more


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3.8

Great

TrustScore 4 out of 5

252 reviews

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3.8

All reviews

(252)

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Rated 5 out of 5 stars

Excellent customer service

Koby Walsh was quick, courteous, friendly and efficient in his response to my query. He kept me posted if he needed a moment to pull information, and he did not keep me waiting for long either. Excellent follow up as well. Thank you, Koby :)

December 13, 2016
Unprompted review
Rated 5 out of 5 stars

Great costumer support!

Bought 4 tickets from NJ to Brazil and had to change the returning date for one ticket to a later date. Was very happy the representative (Asher) was able to help me. I totally recommend Book Air Fare services and low prices.

December 12, 2016
Unprompted review
Rated 5 out of 5 stars

Amazing!

After 30 min of struggling to book my flight on the website, and completely making me look for an alternative website, I decided to call bookfare. The agent named symon gave me the most AMAZING experience ever. Completely changed my opinion about the site bookairefare. If symone is the experience I'm going to get every time I call. Then your site not working properly is worth it. I never write review or do surveys but this is one that I had to express. Thank you symon for helping me out and making sure that my flight with necessities were taken care of to the last detail. With in the moment you herd my concern you put me at ease and we're ready to help. You are the reason I will be telling people to book flights with bookairfare.com

December 10, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent

It was my pleasure to deal with. Mr.Symon is right person on right place.
Thank you very much for business.

December 9, 2016
Unprompted review
Rated 5 out of 5 stars

Koby Walsh

Koby has been a terrific help to me in answering my questions in a quick and concise fashion. Koby has been a pleasure to work with. You're lucky having Koby work for you!!!

December 8, 2016
Unprompted review
Rated 5 out of 5 stars

Passport Woes Cured

I was really down in the dumps, I was denied a passport renewal and I thought to myself I'm in the hole 1K and there is no way of recouping any of it. While I took a hit up front, the customer service agent ensured that I was able to get a partial which is unusual for travel sites. I've had the pleasure of being hoodwinked a few times in the past but today I was assured of help and urgency.

November 24, 2016
Unprompted review
Rated 1 out of 5 stars

Something really wrong with this company

I've purchased tickets on November 15, 2016, for $1,200. One day after I saw a debit of $1,438 in my bank account. I immediately called the customer services. The attendant told me that I "agreed" with the amount by responding an email they sent me before confirming the purchase. But this email is supposed to confirm the flight details to avoid any mistakes. We have agreed the $1,200 by phone for a flight that I only bought because of this specific price. Actually, I wanted to book a different flight on another website for 5 days before, but the price was $1500. So, I only booked with bookairfare because of the price. Nothing else. I thought that being a partner of Skyscanner, they would be trustworthy.
I've requested the recordings of the conversation and the attendant stated that if I was really right about this price difference, I would be refunded. He asked me to call back after 48 hours when he would have the recordings at hands. I called them back and another attendant told me that he listened to the recordings and I was wrong. So I asked him to send the recordings but he refused to do that. I further talked with his supervisor, who again told me that he would request and hear the voice recordings as soon as the responsible department make it available. That time I came to the conclusion that both the attendant who told me that he had listened to the conversation and his supervisor have forgotten to make the same story. One told me that he had listened and the other said it wasn't available to them.
I am still waiting for their call to tell me what is going on. Unfortunately, I haven't read all these bad reviews before making the purchase.
I don't need to tell what it sounds like. Any person who read this and other reviews will be able to get to the same conclusion.

Cont'd:
Well, 7 has passed and nothing. It is clearly something really wrong with them. I should go to the police.

November 22, 2016
Unprompted review
Bookairfare logo

Reply from Bookairfare

Dear Mr.Ribeiro,

We understand that you did not had a good experience while reserving tickets with us. We apologize if we could not meet your expectations however the case highlighted here is an amount incorrectly charged for a New Reservation. As a Policy, we do not charge any amount without taking a Written Authorization from the passenger, Our email includes the Itinerary, the total amount to be charged and the policy with the Terms & Conditions. We have a written agreement from you to charge $1438 and hence we had booked you on the Itinerary with the price offered.

Since we have committed you to relook on the case through Call Recordings hence would want to inform you that the Supervisors are already working on your case. As advised yesterday, you shall be receiving Call within 48 hours from our Supervisor with the Call Recording Investigation.

29/11
Dear Valued Passenger, We have arranged a call from the available supervisor and shall address all your concerns related to your price mismatch issue. The Written Authorization email and the Recorded Calls are clearly validating the price of $1438. You may can drop an email for further discussion or requisitions at fares@bookairfare.com

Rated 1 out of 5 stars

They are a Scam

They are a scam and Skyscanner should stop listing them as a legit airline reservation company. I had the same experience as many other reviewers. I bought a ticket at a decent price, the next day they called to tell me that the flight was cancelled and they could sell me a ticket at a much higher price. I looked into it and the flight was not cancelled AND bookairfare was STILL advertising the flight I had purchased at the less expensive rate! They are ridiculous and I have warned many of my customers (I work in the travel industry) not to ever use this site.

November 21, 2016
Unprompted review
Bookairfare logo

Reply from Bookairfare

Dear Ciera,
We understand and apologize for the inconvenience that has caused on your reservation. We would request you to share your booking credentials with your email id & contact details. We shall investigate the case and have our Supervisor call you with a resolution.

Rated 1 out of 5 stars

Do not use this company

Didn't read these reviews until after I made my booking but have never had problems using companies through momodo before. Momodo need to take this company off their site.

Similar to previous reviews, I booked flights and received an email with the flight details saying the flights were reserved and I would recieve the e tickets within 24 hours. A week later having sent an email with no reply from the company they confirmed that the flights were no longer available and that my card had been declined twice. My credit card has more than enough money, either they need to work out their payment technology or they are a complete scam. I still need to check that they have not taken anything from my card.

Avoid this company

November 19, 2016
Unprompted review
Bookairfare logo

Reply from Bookairfare

Dear Caroline Austin,
We understand your aggression and apologize for the inconvenience that has caused on your reservation. We would request you to share your booking credentials with your email id & contact details and we shall investigate and address this case on priority.

Rated 3 out of 5 stars

My review

I thought the website and the live chat were very disorganized. I was unable to put my correct credit card billing address because it only allowed me to select US, UK, or Canada. However, Asher was helping me over the phone on customer service to complete the booking and he was extremely helpful and kind. I really appreciated his service and he made e very comfortable to complete the booking over the phone. But still, I think the website is terrible, it is unclear that the passport details are not necessary; the credit card information section is faulty as well.

November 1, 2016
Unprompted review
Rated 1 out of 5 stars

This company is a SCAM. Do not trust them. AVOID!

As happened to many others here, i was conned by this company. I purchased a ticket and never received an e-ticket not even a cancellation email! 12 hours before the flight i called Bookairfare, only to be told the flight was cancelled by the airline! That's a lie. I called the airline (THY) and they confirmed that it was not cancelled. The trick used by this company is this: they reserve the ticket on your behalf and never send you the e-ticket. They either call you to notify it was cancelled or expect you to call them. And upon speaking they will tell you the price is changed and the airline cancelled the ticket for that reason. However, if you pay extra £££ they will issue you the ticket. Its a scam. I will notify Momondo to remove this company from their affiliates. Bookairfare told me i could not find the ticket at same price. However, i purchased the exact same ticket from Mytrip without any problem. Avoid this company at all cost. Do not rely on them issuing the ticket. You will lose time and effort. I will be reporting them to Trading Standart as well as any other relative departments.... This is a geniune review and feedback. Please do not remove. I can provide confirmation if requested by Truspilot.

October 31, 2016
Unprompted review
Bookairfare logo

Reply from Bookairfare

Dear Tuna Sonay,
we regret and apologize for the inconvenience caused as we understand that our services did not meet your expectations. We have retrieved your booking details and one of our supervisor is working along with the concerned department on the issue/s reported & shall be in contact within next 48hours to share an update addressing all your concerns.
So, would request you to kindly share a suitable time/contact number & we will be surely contacting you. Apologies again for the inconvenience caused.

Rated 1 out of 5 stars

TERRIBLE!

Booked 2 tickets yesterday around 3 p.m. and thought all was fine, wake up this morning and have an email saying my reservations were cancelled because of a decline credit card! Check my card balance and there's no problem covering it with my available balance, much more than eblnough for the tickets. Tried several times to reach them and all I get is hold and after 15 minutes asked to leave a message. I did twice and no one has called me back. Should have read the previous reviews before I booked!

October 26, 2016
Unprompted review
Bookairfare logo

Reply from Bookairfare

Dear Jeffrey, Apologize and regret to hear the experience that you had while reserving your tickets. We would request you to share your booking credentials with your email id & contact details and we shall investigate and address this case on priority.

Rated 5 out of 5 stars

Asher is a lifesaver!

Thanks to Asher I will be able to extend my stay in Punta Cana! I will see my boyfriend sooner, and be able to attend a wedding and baptism I would have missed otherwise! I am so grateful!

October 20, 2016
Unprompted review
Rated 1 out of 5 stars

Don't fall for the low prices

They will post very low prices to make you purchase the ticket, and then call you the next day telling you one of the flights was canceled by the airline company so they have to reschedule it. Of course, the total cost will increase SIGNIFICANTLY. I bet they don't even have the tickets they are selling and just post them to attract buyers. Stay away from this company, not worth it!

October 20, 2016
Unprompted review
Bookairfare logo

Reply from Bookairfare

Dear Juliana, Apologize and regret to hear the experience that you had while reserving your tickets. We would request you to share your booking credentials with your email id & contact details and we shall investigate and address this case on priority.

Rated 5 out of 5 stars

I loved it!!

I loved it, He was an awesome person to deal with helped us tremendously, and even got us better tickets!!! He was sweet and kind and very helpful, recommended all the time!!

October 19, 2016
Unprompted review
Rated 1 out of 5 stars

SCAM!! They told us our flight was cancelled by the airline which was a LIE

I booked my flight and received an email from the company saying that my flight was confirmed. A week went by and I didn't see the charge come through on my credit card. I emailed their support line to ask when I was going to get charged and they said that they haven't charged me yet because the airline cancelled our flight and rescheduled us for an earlier flight that day WHICH IS A COMPLETE LIE. I called the airline to ask about this and they said the flight was not cancelled and that there was still availability on the flight. Bookairfare only cancelled our flight because they wanted to put us on a CHEAPER FLIGHT FOR THEM! NOT FOR US! This has ruined not only my plans for the trip but my entire group's plan for the trip since we all scheduled our flights around each others. THIS IS THE WORST COMPANY EVER. PAY THE EXTRA MONEY TO BOOK THROUGH THE AIRLINE OR ANOTHER AGENCY THAT HAS BETTER REVIEWS.

October 19, 2016
Unprompted review
Bookairfare logo

Reply from Bookairfare

Thank you for letting us know about your recent experience with us. We apologize if our services did not meet your expectations as we understand that you are not happy about your booking being cancelled with no prior notification. Please be advised that we tried to locate your confirmation details but couldn’t find one. So would request you to kindly share your booking ID or confirmation id and contact number so that we can check internally and have this case addressed on priority.

Rated 5 out of 5 stars

Great Service

I needed to extend my flight, the person taking my call, Asher, was extremely nice and polite. The process was fairly simple, and the staff was accommodating. Thank you.

October 16, 2016
Unprompted review

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