Bookblock Reviews 2,611

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

Book block has amazing service, turnaround time, and quality products! We will definitely be using them again. Ed was so helpful and made ordering in a pinch such a breeze!

Rated 5 out of 5 stars

I have been looking for a website like this for years- I absolutely love the fact you can really personalise the boxes to each recipient and the price points are brilliant- a real mix of high end/expe... See more

Rated 5 out of 5 stars

I think this is a really cool idea for gift giving. My method is to add everything I like for the person into my basket and then remove and refine down to a price and product combination I'm happy wit... See more

Rated 4 out of 5 stars

I had ordered a gift on Bookblock all the way from Australia to a loved one and found everything to go quite smoothly! Delivery unfortunately wasn’t delivered on the date I had chosen which was disapp... See more

Company details

  1. Gift Shop

Written by the company

Discover, curate and personalise beautiful gifts and stationery gifts. One of a kind finds, packed by hand & sent with love.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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Rated 1 out of 5 stars

Opened box of chocolates - avoid at all cost

Extremely disappointed in my experience with Bookblock. I ordered a box of chocolates and the box came damaged. Upon opening, there was only one piece of chocolate sitting in the box (there should be four) - the chocolate had been eaten before delivered to us. Absolutely appalling. Please avoid at all cost.

February 9, 2022
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Reply from Bookblock

Hi Eunice,

We're very sorry to hear there was an issue with an item included in your order and the damage in the gift box.

We have responded to your last email response informing you of the replacement order details we have placed for you as requested.

We also included information regarding what we have done to try and make up for the inconvenience.

We already raised this incident with our warehouse team and with the suppliers of the items as well.

Rest assured that we are continuously working on improvements with our services. 

Feel free to reach out to us should you need any further assistance.



Best,
Paige

Rated 4 out of 5 stars

Great Service, Slow Delivery

Absolutely love your service, the gifts are fantastic and I love the points system. However I've done three orders now and they've all taken a lot longer to arrive than anticipated. If this could be sorted the service would be 5 stars.

February 8, 2022
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Rated 5 out of 5 stars

So thoughtful it made me cry!!

I'm newly engaged and was looking for a place to get some samples of wedding invites and thank you cards etc for inspiration and bookblock was one of the places I ordered from. Not only was the delivery super fast the packaging was so stunning and I could tell instantly that it was put together with care. There was even an amazing freebie (wedding planner) that made me cry! It's the best planner I've ever seen and now I take it everywhere with me. I will definitely be using bookblock in the future! All the samples were super high quality and really gorgeous designs.

February 8, 2022
Unprompted review
Rated 5 out of 5 stars

Lovely cards

Some lovely cards, which were delivered promptly. They are good quality and came in lovely packaging. I hope they continue to grow the card options!

February 8, 2022
Unprompted review
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Rated 5 out of 5 stars

Beautiful gifts, smooth process

I bought a Bookblock gift for my mum’s birthday and was really impressed with the whole process. The gift options were really considered and it was easy to pull together a beautiful box. She absolutely loved it and I’d definitely use the service again. The only thing I would suggest is perhaps better tracking info as I was a bit worried it wouldn’t arrive in time - it did, but it would have been helpful to be able to check.

February 8, 2022
Unprompted review
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Rated 5 out of 5 stars

Such a great idea!

Such a great idea! I buy enough cards, so putting it on a subscription just works out great financially, I also get the gorgeous cards and support the artists too!

February 6, 2022
Unprompted review
Rated 4 out of 5 stars

Really lovely, bespoke gifts.

I've purchased many gift boxes for friends' birthdays, and they've always been really happy with their gifts.I had one box which was delivered late, but this was in the Christmas period, and once I raised my concern they were quick to deliver and offered refund on my delivery. Customer service is really good and the rewards scheme is brilliant! I will keep using Bookblock as it's such a good idea to create really lovely, bespoke gifts.

February 1, 2022
Unprompted review
Rated 4 out of 5 stars

Card and flowers were both stunning and…

Card and flowers were both stunning and wife really appreciated them. The concept of the box was a bit odd though as it gets shipped in the presentation box but you have to damage it to open it on arrival - as it was a gift I wanted to make sure it was all ok before giving it to my wife.

February 1, 2022
Unprompted review
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Rated 5 out of 5 stars

Amazing service!

Amazing service!! wanted to send my friend a package all the way from Pakistan and most UK websites were having issues accepting my online payment but the process was seamless with bookblock! the parcel arrived two days early in proper packaging and i was in the loop throughout. Highly recommend!!!

January 27, 2022
Unprompted review
Rated 1 out of 5 stars

Non Delivery and Lack of Response

My sister in Australia attempted to surprise me here in UK by ordering a christmas gift/hamper via bookblock but it's yet to arrive.

She attempted to enquire status of her order but never obtained responses and due to the timezone difference, has given up.

Disappointing that the christmas cheer my sister attempted to send me has been tarnished

January 16, 2022
Unprompted review
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Reply from Bookblock

Hi Sophia,

We're very sorry to hear that a parcel being sent to you has not arrived yet and that the sender has not received an update yet regarding the status.

We understand how important each gift boxes are to all our customers and we are continuously working on improvements to our services to make sure all boxes are fulfilled and sent right away and we apologize for any inconvenience it has caused if the gift you were expecting was not delivered soon as expected.

To address this accordingly and to make up for the delay, may you please send us an email at hello@bookblock.com with the order details and we will deal with this asap.



Best,
Paige

Rated 1 out of 5 stars

Extremely disapointed

I have never used bookblock before and I will not be using it again.
I found this website thought it was a great idea. I had been searching for a present for a friend and ordered a box thinking it was a great idea.
Ordering the box 10 days ago it has been estimated to arrive on the 31st. Having not received it on the 31st I checked the order status to see it was still : processing .
I Have sent an email to the contact email provided 3 days ago and still not received a reply. I then proceeded to contact the chat box and waited 2 hours for a reply before giving up.
I am extremely disappointed in the customer service as well was the length of delivery. My friend is leaving on the 5th and having still not received her gift.
I looked forward to becoming a regular on bookblock that. will now be reconcidering.

January 3, 2022
Unprompted review
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Reply from Bookblock

Hi Anna,

We're very sorry to know that an order you placed was not delivered as expected & for not being able to get an update yet about the order.

With the technical issue in the print room that we experienced before Christmas and an unusually large number of orders going out before the end of year, this kind of sets us back and disrupted our normal delivery schedule.

Bookblock understands how important every order is to our customers. We have been delivering orders on time, we can say that this is not how we usually do business.

May we please have your order details such as the order number and email address so we can assist you with it asap?


Sincerest apologies,
Paige

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