Bookblock Reviews 2,611

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Book block has amazing service, turnaround time, and quality products! We will definitely be using them again. Ed was so helpful and made ordering in a pinch such a breeze!

Rated 5 out of 5 stars

I have been looking for a website like this for years- I absolutely love the fact you can really personalise the boxes to each recipient and the price points are brilliant- a real mix of high end/expe... See more

Rated 5 out of 5 stars

I think this is a really cool idea for gift giving. My method is to add everything I like for the person into my basket and then remove and refine down to a price and product combination I'm happy wit... See more

Rated 4 out of 5 stars

I had ordered a gift on Bookblock all the way from Australia to a loved one and found everything to go quite smoothly! Delivery unfortunately wasn’t delivered on the date I had chosen which was disapp... See more

Company details

  1. Gift Shop

Written by the company

Discover, curate and personalise beautiful gifts and stationery gifts. One of a kind finds, packed by hand & sent with love.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Failed to delivery on time + Product not as described

Ordered a gift for my mother several weeks in advance with a set delivery date. Order didn't arrive and only after chasing customer services did they let me know there was a warehouse issue and my order wouldn't arrive for 2 more days. Disappointing after ordering so far in advance that there was no communication at all that there might be an issue. Customer services refunded delivery, blaming warehouse staff and offered 10% off the next order but I certainly won't be shopping there again after the experience. Can't speak to the quality as the order still hasn't arrived.

If you'd like your product to arrive on time or if it's a gift I would go elsewhere.

+++ UPDATE
My order arrived today and the gift recipient outlined the dried flowers were quite sad looking, not matching the images on the site, and considerably smaller than the measurements provided.

Please don't believe all the positive reviews, looking on social media there seems to be a lot of influencer marketing / paid for feedback.

If you want your special occasion to go well then shop elsewhere.

April 5, 2022
Unprompted review
Bookblock logo

Reply from Bookblock

Hi Catherine,

Thank you for taking some time in sharing your thoughts about your order experience with us and we're very sorry to hear about the delay in your order especially that it missed out a special occasion the gift was intended for.

We also apologize if you were not informed ahead of the time for the delay as this was an unforeseen incident and the warehouse didn't expect there would be an issue fulfilling the order with the stocks at hand and we only were made aware when we reached out to follow up with the order when it was raised hence our CS team were not able to send out an email to provide a heads up.

We know how important it is for all boxes to arrive on time, especially to those that intended their gift boxes for special events and we understand the inconvenience this has caused.

We already shared your feedback with the team as we value all our customer's feedback and we use these to help us improve our services.

We may have fell short in meeting your expectation with this order and for that, we offer our sincerest apologies for what has happened with your order.

Rest assure that we are continuously working on improvements with our services.

We also sent an email directly to you to provide more information to address what action we will further take in hopes we can somehow make up for all the inconvenience.

We would like to make clear that we do not pay for no reviews. This breaks the rules of Trust Pilot. Neither do we pay for any influencers or outreach.

Best,
Paige

Advertisement
Rated 3 out of 5 stars

Great products but delivery timeframe not great

Great products and the ordering process was easy however delivery has taken much longer than expected - I ordered a week ago and the box still has not been delivered. I have been refunded the delivery cost however the purpose of ordering with Bookblock was to get a gift to a friend within a few days.

April 5, 2022
Unprompted review
Rated 5 out of 5 stars

Lovely range of products

Lovely range of products, so different from what you'd see in card shops. Prompt delivery also. Love the option to send an E-card as well as the physical copy.

April 5, 2022
Unprompted review
Rated 5 out of 5 stars

Good selection

Good selection of cards which are easy to personalised.
The card was delivered very fast - the recipient received it the next day.
Would definitely use again

March 31, 2022
Unprompted review
Advertisement
Rated 4 out of 5 stars

Great service and quality of products

I had ordered a gift on Bookblock all the way from Australia to a loved one and found everything to go quite smoothly! Delivery unfortunately wasn’t delivered on the date I had chosen which was disappointing however the team replied quickly and were very helpful. The quality of products from seeing them over phone looked amazing.

March 31, 2022
Unprompted review
Rated 5 out of 5 stars

Mother's Day giftbox

I bought a few gifts in a box for my step mum for mother's day and she is so very pleased with the hand cream, body oil and other goodies! Great service and I'll definitely by again.

March 31, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

Beautiful

Personalised a gift box for Mother's Day. A wide selection of items and they arrive in a beautiful box, too. Quick delivery. Overall great experience. Will be recommending and purchasing again.

March 30, 2022
Unprompted review
Rated 5 out of 5 stars

Beautifully presented

Beautifully boxed and lovely quality items. Easy to order other than feeling a bit unsure how well the items would fit in the box. Arrived on time.

March 29, 2022
Unprompted review
Advertisement
Advertisement
Rated 5 out of 5 stars

New go-to for gifts

After receiving a beautiful box from Bookblock for my own birthday, it's become my new go-to for gifts. Everything is packaged really well and looks gorgeous. This particular time I got some dried flowers for my mum and she totally loves them. Thanks!

March 29, 2022
Unprompted review
Rated 5 out of 5 stars

A mother's day gift with a difference

A mother's day gift with a difference! My Mum loved her mother's day surprise. A great alternative to a bunch of flowers. Beautiful gifts and very reasonably priced. I really like that you can accumulate points to spend in future too. I will definitely be using Bookblock for my gifts in future.

March 29, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look