Booker Cash & Carry Reviews 190

Regular customer four years and now told their delivery service is over subscribed.

Booker Ardwick Manchester. Been a customer of this branch for over 10 years. But this incident has seriously put me off going back again. As i was checking this item (to be specific- J cloth) displayed on the shelf and put it back on the shelf, the staff came over shaking her head looking at me as if i had messed up the whole shelf (which i didn't) and then goes on pretending to put the item back in the right order. I didn't wanted to create a scene as i was with my wife, but the last draw was when we went on to next isle, she was saying something to her colleague about us which we overheard.

As we were on rush, we didn't manage to scan all the items with the handgun, the lady at the till told us to scan it ourselves!!! consequently had to move all the items from one trolley to another ourselves. And we were also fortunate enough on the same day to be trolley checked which in over 10 years never happened to us. Yes i do understand trolley checks is the procedure, but the way they did it -Utterly disappointing!

To the Manager, train your staff some customer skills.

Had a problem with my Booker card. Quickly sorted out by Barry the manager in the Yeovil branch. Very good service. Thank you Barry. Also would like to say how friendly and helpful all the staff are.

Dreadful experience this morning at their Llandudno junction Branch. Their staff are the most miserable, unhelpful that I have come across. I got so frustrated that I left without buying anything.
@Bookers. the unshaven guy who who acting as your receptionist is incredibly unhelpful. I have had an account with you or 17 years. I will not be back.
However, its not all doom and gloom as I managed to buy the items that I wanted cheaper online via Amazon Prime!!

Absolutely appalling customer service!
All of the staff were unprofessional, none of them knew the answers to the most basic of questions, and they all seemed to think it was a social club.
One member of staff pulled the shutter down half way and didn’t warn any customers, so I walked head first in to it and have had a dreadful persistent headache since! Not one member of staff offered to assist me or ask how I was. No mention of an accident book. In fact the second my foot left the store the shutter was closed behind me.

tried staff abuse the customers and manager say thank you informing me, no action taken,
Booker sunbury

After spending 3 years using Bestway as our cash and carry(see my bad write up) and having had enough of their rudeness and terrible customer services we decided to try Booker in Ardwick, Manchester, what a contrast and pleasant experience, decent flooring, lighting and music, most helpful staff and great ease getting through checkout after scanning my stock, long dated stock which made a nice change from what I usually have to purchase. The only reason I have deducted a star is due to despite having multiple stores near by I can only sign up to one website, meaning I cant check offers from other stores. We will be using you regularly from now on, keep up the good work.