Booking Com Reviews 

Booked and confirmed. Then “ring this number- OK. They know nothing, tell me ring another number.. sorry they say, we only do airport transfers!
A joke. So back to Uber

I book return taxi from Budapest airport
1 Driver arrived extremely late
2 return journey no taxi turned up had to use bolt
3 could not contact booking or company provider at time of no show
4 made a complaint to booking on return home
5 took over 2 weeks to come back to me
6 unwilling to compensate for worry /distress I was under
7 would not refund any monies for delayed outward journey
8 refunded the monies for no show got told it was mistake
9 will never book transport via their site again
Really bad customer service

Booked a return taxi through them in turkey and the driver left one bag and drive off, obviously the bag with the passports and it cost me £100 to get the hotel to bring it to us at the airport and the complaints people are not booking.com but just some local firm that keep giving all sorts of excuses as to why they won’t refund me and had the nerve to offer me 10% discount on my next taxi booking!!! I won’t use booking.com again for anything now

I booked an Airport Transfer with booking.com taxi from Milan Linate to Varenna. I had just gone to bed as our flight was due to leave in the early hours and I wanted to get a little sleep.
I heard a ping from the phone so I picked it up and saw that it was a message from Booking.com "Due to unforeseen circumstances our Service Provider is not able to complete your journey."
This was a terrible start to our trip. It was my first (and last) time to use Booking.com for this purpose.

I'm not using booking com again. Booking.com said this was a Radisson Hotel. It may be owned by the Radisson corporation but this particular location is not part of the brand.

Booking.com also did not tell us that this particular hotel was "under renovation". The elevator does not work and our room door would stick shut. My 83 year old mother could not let herself out of the room. Also, she could not take a bath. We were expecting a shower.

Thanks to booking.com I thought I was paying a fair price for an upscale experience. Instead, I overpaid for less than basic.

And, it was impossible to find contact information online. The front desk was great and gave me the manager's card. As a local hotel, I could stay here again. But, as for booking com ...

What arrogant people they are. Not even the courtesy to address me properly but just by my surname like in the army or prison.
Trying to resolve a dispute about wrongly described accommodation but they won't listen.
BOOK SOMEWHERE ELSE !!!!

Well what can I say other than the worse service we’ve ever experienced, and we are seasoned travellers all over the world. So, we booked a booking .com taxi months in advance, got to our destination, Heraklion International Airport in Crete, we were less than 15 minutes collecting our luggage then straight out to arrivals expecting someone holding up our name but this was not to be. We look everywhere, moved out side arrivals and the same, no one. We look at and read our email again which now said head to desk 6. Desk 6 was closed. This was all within 5 minutes. I rang the contact number on the email to booking .com taxis and they said go to desk 26 to 28 so we did but again no one there. I rang them back and said we are here and there is no taxi so can you arrange another one, I was told we don’t do that. We waited another 30mins then we had to arrange our own taxi at a cost of €45 to us. My complaint is if the taxi was there why didn’t he message us asking if we have landed and telling us where he was. The number we were given for him didn’t exist. Our return driver at the end of our weeks holiday WhatsApp us saying he was ten minutes late, he turned up and got us to the airport on time. Once home I emailed numerous times to booking.com taxis for a refund for the pick up taxi at the start of our holiday and all I got was excuses and lies from them. They believed the taxi driver saying he was there waiting and was told no refund they believe the taxi driver over us. Why would we lie we where the ones stranded. To finish off I would not recommend booking.com taxis to anyone and we have a massive friendship group. I’ve told them all never use booking.com taxis also on all my social media to never use them. I had to click one star to write this review but really in all honesty I would if I could rate them at -5. So, just to finish off don’t use them folks there are other companies out there. 😡😡 horrendous service.

I am tired of reporting problems with hotels at the hotels to be told this never happened. I stayed in a hotel recently where the bathroom smelled awful. I told the reception and they say I never told them. This is worrying be cause it happened at the last hotel and that aas a dump. Be careful booking as there is no accountability when things go wrong.

Reserved accomodation via booking. Com payment taken from bank account booking. Com stating reservation cancelled we did Not cancel informed by booking. Com they had pament and to press re reserve did this was taken to a page which said you are on wrong page etc booking. Com i contacted waiting for a response now asking for proof when it is all on their system never again will i use this company

We booked and paid £116.54 for an airport transfer through Booking.com (paid via card and Genius rewards credit).

Before arrival, we informed the driver that our flight time had changed. We provided the updated flight number and arrival time. The driver acknowledged our messages and responded “OK” and “No problem.”

When we landed at Heathrow Terminal 5, there was no driver.

I contacted him immediately asking if he was at the airport as we were at the arranged meeting place and he replied:

“No.”
“I’m home.”
“The company didn’t send me the job.”

The driver openly admitted he was at home and had not attended the booking.

However, the most concerning part is this:

The Booking.com app later marked the job as “Journey completed – Drop-off confirmed at 15:28.”

At 15:28 we were still in Madrid!!

The service had not taken place. No collection occurred. No journey occurred. Yet the system recorded the transfer as completed.

We provided the full chronological SMS exchange showing the driver accepted the updated details and then failed to attend. Booking.com rejected the complaint, relying on selective extracts of messages from the driver and suggested we claim via insurance.
This is not a travel disruption issue. This is a paid service that was not delivered, while the system simultaneously marked it as completed.

Extremely concerning handling of what should have been a straightforward refund for service not provided.

No problem with our booking service , taxi was there on arrival and no charge, perfect 👌

I booked a taxi through booking.com from Stockholm airport and a day before my trip they cancelled it, even though I had booked it months in advance. No explanation why. When I complained they said unfortunately this happens from time to time. My advice is do not use this service as it cannot be guaranteed. They offered me 10% off my next taxi trip. Let me think about that. NO

So - booked accomodation via Booking.com and was offered a discount on taxi transfers, so used the booking.com taxi service - booked about 6 weeks in advance. On the day of travel, I get an email saying - the car you have booked in not suitable ( 3 adults , 2 suitcases) but we cant upgrade you, please consider canceling and re-booking. Not helpful, but ok. Called help line and eventually sorted new bookings (myself) and was told the original booking was cancelled & I would get a refund. We get off the plane that night and have 2 drivers and 2 companies chasing us. No reply from booking.com number ( it was 11pm at night) Went with the 2nd booked driver and the other guys kept calling, even though I called the 2nd driver to apologise. So return trip - 2 cabs despatched to pick us up (!) Called booking.com and eventually got through - was told they would cancel one of the cabs and I would get a refund. THEN I get an email from booking.com saying they wont refund me cos I cancelled !!! The laugh of the whole thing is that the bigger car we booked turned up it was wee Prius... utter shambles, all caused by booking.com - very stressful, no refund

This is a scam company that among all other stuff they did awful took pictures of my children. Also they took my money without delivering what was arranged and I will press charges.

Booked holiday through booking.com and whilst they aren't at fault persay they are responsible for our holiday, we thought we were getting the presidential suite at PAOLINA PALAZZO HOTEL VALLETTA paid almost £3,000 for what turned out to be a bog standard room in Low season May supposedly for 4 adults, A suite is a bedroom with a separate living area, not one room with a tiny wardrobe barely for one person. had to live out of a suitcase, no shelving, drawers or any other storage! Very clever photography and AI to suggest that this hotel was luxury, as for where we ate breakfast, it was a basement with cheap plastic tables and chairs again cleverly photographed to look spacious.
Booking.com is acting on our behalf to obtain a partial refund.
Will update.

Taxi was to pick us up at airport. Unfortunately, the plane underwent a forced landing due to a passenger suffering a heart attack. Flight re-scheduled to land at destination the following day. Informed Booking.com of the completely unavoidable situation and asked for booking to be moved. Unhelpful and asked for new booking stating that they needed 24 hours notice (despite it being an unforeseen emergency).

I should like to bring to your attention what would appear to be a failing in duty of care on the part of Booking Com (BC).
Having arranged accommodation in Lisbon BC also booked a taxi to take me to the apartment, with a pick up at the airport on 5th February.
It was a complementary part of the deal.
On the evening of 4th February, I received a WhatsApp message referring to me as “sir”, to the pick up being the 4th not the 5th as arranged, and that he was taking us to “the hotel”, not the apartment.
These inconsistencies, coupled with the fact that I had told the company that the driver should hold a card with my name on it made me think that the message was not genuine.
The telephone number was also different from the one BC gave me.
Following BC's advice for all bookings:
“Avoid suspicious activity...”
I immediately contacted BC asking them to confirm that the message was genuine to allay my concerns.
I am a woman aged 77 and did not want to have hassle at the beginning of what was supposed to be a relaxing holiday.
BC merely told me in as many words to deal with it myself, offering a telephone number.
What was their comment “Our support is primarily focused on accommodation concerns...” supposed to mean?
If you agree with someone to paint your house, and they make a hash of it, are you supposed to accept “my main job is a plumber” as a valid reason for poor service?
When I rang the number there was a recorded message offering no help whatsoever.
I accept that the analogy of the house painting plumber is not particularly apt but I use it to underline the weakness of BC’s defence.
Failure in a duty of care does not always result in financial loss.
There was none in my case but it certainly caused me a lot of worry and uncertainty which could and should have been avoided.
The uncaring, cavalier attitude of BC just makes it worse.
I still did not know whether the arranged taxi would turn up as originally planned.
On the 5th I received the confirmation needed by text at 14.38 some 10 minutes before the plane landed.
Why did BC wait so long when it knew I was so concerned?
Why didn’t it simply confirm that the WhatsApp message from the driver a copy of which I forwarded to BC the evening before, was bona fide?
My complaint in writing to BC was dismissed orally.
I asked for written confirmation but have received nothing to date.
No money has been lost, but I am fed up with big players acting with impunity and getting away with it.

Bad service from the provider and irresponsible customer service from booking.com! Three passengers could only carry two luggages on the provided taxi even though our "extra" luggages could easily be put inside the taxi. The staff there and the driver just wanted to use any excuse to charge extra! Contacted customer service of booking.com., but the representative didn't explain what was happening and didn't care the service and quality of the taxi provider. Not recommend to use and believe this tricky free service from booking.com!!!

Bad service. Unsoly driver who cursed loudly throughout the ride. At a certain point in the run he left us in the middle of an intersection to go smoke a cigarette. I didn't even get the receipt for the ride either from Booking or from the taxi driver or from the taxi service, putting the money back on it. Not recommended

Do not use this service as clearly its a scam. The left my wife stranded at Porto airport late at night. They don't pick up phone when you try to find out where they are and don't respond to emails. Just get a taxi, its much easier.