BookMyGarage Reviews 

9,140
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 2,667 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the polite, professional, and friendly staff, often highlighting their helpfulness and knowledge. The user experience is frequently described as easy, quick, and straightforward, making the booking process efficient for finding competitive prices and scheduling appointments. Many people appreciate the great value and savings found, often noting the convenience of the platform. However, some customers reported issues with bookings not being recognized by garages or discrepancies with advertised prices. A few also noted concerns regarding service quality, such as incomplete work or unexpected problems after a service, suggesting occasional inconsistencies.

What people talk about most

Service

Users describe positive interactions with service, frequently highlighting the friendly, professional, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendliness, helpfulness, and... See more

Booking process

Customers had positive experiences with the booking process, finding it easy, quick, and straightforward to... See more

Price

Consumers find price to be positive, with many reviewers highlighting competitive and reasonable pricing for... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how easy and simple it is to use the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Leeds Auto Repair & Services Couldn’t recommend this garage more - booked me in for an MOT on short notice, I needed work doing to pass which was priced better than expected and completed in great... See more

Company replied

Rated 5 out of 5 stars

This was the first time that I had used BookMyGarage to have my car fully serviced and it’s first scheduled MoT, which came as a deal offer from a servicing centre I have used previously. I found the... See more

Company replied

Rated 5 out of 5 stars

I had a great experience at Avonmouth Garage Ltd on Collins st. My car needed a MOT and a new AC compressor plus a re gas. The team are very polite and professional. I arrived to pick up the car a... See more

Company replied

Rated 5 out of 5 stars

Set up my service and mot with a main dealer very close to my home but what was really good was the price, it was much cheaper than what I would normally pay. I will definitely use this service again... See more

Company replied


Company details

  1. Price Comparison Site
  2. Auto Repair Shop
  3. Mechanic
  4. Oil Change Service
  5. Online Marketplace

Written by the company

BookMyGarage helps drivers take the worry out of car care. As the UK’s leading comparison site for MOTs, service & repairs, we make it simple to compare, choose and book the right local garage for your needs in seconds. Our platform brings together BMG-Verified garages, upfront pricing and smart booking tools that put drivers back in control. So you can keep your car roadworthy, your costs down and your peace of mind intact, without the stress. BookMyGarage is a trading name of The Motorists Organisation Ltd, registered in England and Wales (Company No. 08339147). Registered office: 1000 Lakeside, Western Road, Portsmouth, PO6 3EN, United Kingdom


Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(9,140)

2,615 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Punctual and very professional

Punctual and very professional

July 23, 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for taking the time to leave a review.

We're delighted to hear that you found the service punctual and very professional. We're pleased we were able to connect you with the garage, and we'll be sure to pass your kind feedback on to them.

Thank you again for your feedback, and we look forward to assisting you in the future.

Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Contacted them when there was a problem…

Contacted them when there was a problem with my booking they answered promptly and were very helpful sorting the problem very quickly. They recontacted me to make sure all was now in order.

July 20, 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for taking the time to share your experience.

We're delighted to hear that our team was able to respond promptly and help resolve the issue with your booking quickly and efficiently. It's especially pleasing to know that our follow-up contact gave you added peace of mind.

We really appreciate your kind feedback and look forward to helping you again in the future.

Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Really good service

Really good service

July 19, 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for taking the time to leave a review.

We're delighted to hear that you received really good service. Delivering a smooth, positive experience for our customers is always our priority, so it's great to know we met your expectations.

We truly appreciate your feedback and look forward to assisting you again in the future.

Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Great service

Great service

July 19, 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for taking the time to leave a review.

We're delighted to hear that you received great service. Providing a positive and hassle-free experience for our customers is always our goal, so it's wonderful to know we delivered on that for you.

We really appreciate your feedback and look forward to helping you again in the future.

Kind regards,
BookMyGarage

Rated 5 out of 5 stars
BookMyGarage logo

Reply from BookMyGarage

Thank you for taking the time to leave a review.

We're delighted to hear that you received a good and quick response. Providing prompt and helpful service is something we always strive for, so it's great to know we met your expectations.

We appreciate your feedback and look forward to assisting you again in the future.

Kind regards,
BookMyGarage

Rated 5 out of 5 stars

The best Garage that I took my car in…

The best Garage that I took my car in 22 years. From.the receptionist to the mechanics.
Well done

July 22, 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for taking the time to leave such a fantastic review.

We're delighted to hear that you had such a positive experience with the garage and that the garage made such a great impression, from the reception staff through to the mechanics. It's especially rewarding to know that this has been the best garage experience you've had in 22 years.

We're pleased we were able to connect you with the garage, and we'll be sure to pass your kind feedback on to the garage.

Thank you again for your recommendation.

Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Dealt with on time.Good job done at a…

Dealt with on time.Good job done at a good price. Friendly staff. Booking the job was so easy to do.

July 22, 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your fantastic feedback!

We're delighted to hear that the job was completed on time, at a good price, and that you found the staff friendly and helpful. It's also great to know that you found the booking process easy and straightforward.

We're pleased to have been able to connect you with the garage and help make the experience smooth from start to finish. We'll be sure to pass your kind comments on to the garage.

Thank you for taking the time to leave a review. We really appreciate it and look forward to assisting you again in the future!

Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Simple to use and would recommend

Quickly gave a list of garages and price for comparison. Straight forward and easy to book selected garage. Also hassle free when, due to error, I made an incorrect booking and had to make a cancel. I would definitely use again.

July 19, 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your wonderful feedback!

We're delighted to hear that you found it easy to compare garages and prices, and that the booking process was straightforward and simple to use. It's also great to know that when you needed to cancel an incorrect booking, the process was hassle-free and handled smoothly.

Providing a convenient and stress-free experience from start to finish is what we strive for, so we're pleased to hear that we were able to meet your expectations.

Thank you for taking the time to share your experience. We really appreciate your recommendation and look forward to helping you again in the future!

Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Did the job

Did the job. Quick , efficient and effective. What else can I say?

July 17, 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your fantastic feedback!
We're delighted to hear that you found the service quick, efficient, and effective.

We're happy to have been able to connect you with the garage and help get the job done smoothly. We'll be sure to pass your kind comments on to the garage.

Thank you for taking the time to leave a review. We really appreciate it and hope to assist you again in the future!

Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Very good service

July 22, 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your feedback!

We're delighted to hear that you received very good service.

Providing a smooth and positive experience for our customers is always our goal, so it's wonderful to know that we met your expectations.

We appreciate you taking the time to leave a review and look forward to assisting you again in the future!

Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Great service

Great service , great place

July 21, 2026
Unprompted review
BookMyGarage logo

Reply from BookMyGarage

Thank you for your kind feedback!

We're delighted to hear that you had a great experience and were pleased with the service provided.

We're happy to have been able to connect you with the garage and help make the process as smooth as possible. We'll be sure to pass your wonderful comments on to the garage.

Thank you for taking the time to leave a review, and we hope to assist you again in the future!

Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Good and cheap price

November 13, 2025
BookMyGarage logo

Reply from BookMyGarage

Thank you for your feedback!

We're delighted to hear that you found our service to be good.

Thank you for taking the time to leave a review, and we look forward to assisting you again in the future!

Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Prompt service

Prompt service, good communication and very friendly and helpful staff

July 21, 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your wonderful feedback!

We're delighted to hear that you experienced prompt service, good communication, and found the staff friendly and helpful.

We're pleased that we were able to connect you with the garage and help make the process straightforward. We'll be sure to pass your kind comments on to the garage.

Thank you for taking the time to share your experience, and we hope to assist you again in the future!

Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Cannot fault service and helpful…

Cannot fault service and helpful friendly staff

July 18, 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your kind feedback!

We're pleased that we were able to connect you with the garage and help make the process as smooth as possible. We'll be sure to pass your lovely comments on to the garage.

Thank you for taking the time to share your experience, and we hope to assist you again in the future!

Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Easy to book.very clear website

Easy to book.very clear website

July 21, 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your lovely feedback!

We're delighted to hear that you found the booking process easy and our website clear and straightforward to use. We work hard to make the experience as simple and user-friendly as possible, so it's great to know we achieved that for you.

We appreciate your support and look forward to helping you again in the future!

Kind regards,
BookMyGarage

Rated 1 out of 5 stars

I looked on Book My Garage and felt it…

I looked on Book My Garage and felt it was safe for a lady on her own .
I put in my request and was recommended the following garage for my car to be re gased : MOT CENTRE READING is expecting you on the morning of 22/07/26
Your payment will be handled by MOT CENTRE READING. You will pay them directly once the work is complete.
You can change your booking date by following the link below.

DO NOT TOUCH this garage, two hours later and charged £60 for no gassing of my air con but two faulty lights on my car ….engine warning and glow light plugs need checking.
I was also informed by Waz who I think is owner said a pump needed replacing and he would call me. Waz said he would call me with a price …. What no call..
When I noticed lights on going down the road just leaving, drove back and was dismissed.A man at the garage noticed my tyre was loosing air and suggested I had a slow puncture.
Went to check my tyre today at a tyre place I have used for years … yep you guessed nothing wrong with tyre just needed air.
If you are a female on your own DO NOT GO
Now I have a £300 price to sort the problem for my car.
My friend has found two other reviews from lone females

DO NOT TOUCH THIS GARAGE

If you do you , you will feel violated being a female on your own, be warned. If I had been with a male, as was a couple I was talking too, it would have been different…
Keep clear my advice

July 20, 2026
Unprompted review
BookMyGarage logo

Reply from BookMyGarage

Thank you for taking the time to share your experience with us. We're very sorry to hear about the issues you encountered during your appointment and the concerns you've raised regarding the service you received.

At BookMyGarage, we expect all garages on our platform to provide a professional, transparent and respectful experience for every customer.

From the details you've shared, this does not appear to reflect the level of service we expect from one of our partner garages, and we completely understand your frustration and disappointment.

We take feedback such as this very seriously. To enable us to investigate your concerns fully with the garage, we have reached out to you directly to request some additional information regarding your visit. Once we have these details, we will contact the garage to discuss the matter and review your feedback as part of our investigation.

We appreciate you bringing these concerns to our attention and giving us the opportunity to look into them further. We are committed to maintaining high standards across our network and ensuring customers can book with confidence through our platform.

Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Find a recommended garage near me

A simple and straight forward way to book a service and MOT with a highly regarded garage near my location.

July 18, 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your wonderful feedback!

We're delighted to hear that you found our platform to be a simple and straightforward way to book your service and MOT. Making it easy for customers to compare options and book with trusted, highly rated local garages is exactly what we strive to achieve.

We really appreciate you taking the time to share your experience and are pleased that you found a highly regarded garage conveniently located near you.

We look forward to assisting you again in the future.

Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Wonderful price for the service…

Wonderful price for the service rendered and a seamless booking process.

July 18, 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your wonderful feedback!

We're delighted to hear that you found the pricing competitive and the booking process seamless.

Providing great value alongside a smooth and hassle-free experience is exactly what we strive for.

We truly appreciate your support and look forward to assisting you again in the future.

Kind regards,
BookMyGarage

Rated 5 out of 5 stars
BookMyGarage logo

Reply from BookMyGarage

Thank you for your kind review!

We're delighted to hear that you found our service first class and that the booking process was easy and convenient.

We really appreciate you taking the time to share your feedback and look forward to assisting you again in the future.

Kind regards,
BookMyGarage

Rated 1 out of 5 stars

Bad Servive

Overall, my experience with Flashfit Ltd has been poor. The service was not carried out as advertised, the assessments provided were inaccurate, and the lack of communication afterwards has made the situation even more frustrating. A full service should provide reassurance and safety, not leave the customer having to double‑check basic elements like brakes and tyres. Based on my experience, I would advise others to be cautious and ensure they receive the level of inspection they are paying for.

July 6, 2026
Unprompted review
BookMyGarage logo

Reply from BookMyGarage

Thank you for taking the time to leave a review and for speaking with us about your experience.

We are sorry to hear about the concerns you raised regarding the service you received from the garage. We understand your concerns around the vehicle inspection, the issues subsequently identified with the tyres, and the impact this has had on your confidence in the work that was carried out. We also appreciate your frustration regarding the communication you received after raising your complaint.

At BookMyGarage, we aim to connect motorists with reputable garages and take customer feedback very seriously. Following our discussions, we have formally recorded your concerns and shared them with the relevant parties for review. We understand that you have also raised a formal complaint directly with the garage and that this is currently progressing through the appropriate complaints process.

Whilst we are sorry that your experience did not meet the standards you expected, we appreciate you taking the time to bring these matters to our attention. Customer safety and satisfaction are extremely important, and feedback such as yours helps ensure concerns are properly investigated.

We hope a satisfactory resolution can be reached through the ongoing complaints process.

Kind regards,
BookMyGarage

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look