I am very unhappy with my order. I ordered a set, a greeting card and a glue brush. When my package came I opened it to find I had not received my glue brush that I paid for. I tried to get in contact... See more
Company replied
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See what reviewers are saying
Great gift choice! I gave this miniature house kit to my teen daughter. She spent three evenings putting it together. Details are beautifully designed. Most spare pieces are
Company replied
Avoid if you expect any level of customer support. I’ve been waiting months for a simple replacement part and have been repeatedly told it would be sent “soon” with nothing ever arriving. Now my em... See more
Company replied
Really relaxing hands-on kit. I was worried it would be too difficult for beginners. The diagrams are easy to follow. Wood quality feels solid. The lighting module wo
Company replied
Company details
Written by the company
Book Nook World — your cozy corner of creativity and imagination. We believe that joy can be found in the little things: the gentle rhythm of crafting, the smell of wood and paper, and the satisfaction of bringing a miniature world to life with your own hands. That’s why we curate a delightful variety of DIY Book Nook Kits, Miniature Kits, Dollhouses, Art Notepads, Do-It-Yourself Bookends, and more. Everything you need to create, unwind, and rediscover the magic of hands-on creativity. At Book Nook World, we encourage a screen-free recharge, a moment to slow down, relax, and enjoy meaningful me-time or fun family bonding. Whether you’re crafting solo with a cup of tea, or building tiny worlds together with loved ones, our kits turn ordinary hours into extraordinary memories. ✨ Create. Relax. Connect. Because sometimes, the best stories aren’t just read — they’re built.
Contact info
United States
- info@booknookworld.com
- booknookworld.com
2.7
Poor
61 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Am I ever going to receive my purchase?
I would love to review the items I ordered but after 30+ days, I have yet to receive them. Interesting that the company has sent me to emails to review my purchase and it has not been delivered!
December 21, 2025
Unprompted review
Reply from BOOK NOOK WORLD
We’re very sorry that the delivery takes longer than it should. But it had arrived on 27th December. Hope you enjoy your kit and thanks for your patience.
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My product was not what I thought I…
My product was not what I thought I ordered and it has been a terrible experience trying to return it!
December 12, 2025
Unprompted review
Reply from BOOK NOOK WORLD
We’re very sorry to hear about your experience. Please contact us directly by email with your order number so our customer support team can look into the issue and assist you as quickly as possible. We’re always ready to help and make things right.
Responding 9 months later- terrible!!!
I love your product but you need to use a different shipping company. SpeedEx put my shipment in my mailbox instead of delivering it to my door which then caused the USPS to retrieve the package and charge me some enormous shipping AGAIN! That is my only issue with you. YOUR RESPONDING 9 MONTHS LATER. WILL NEBER PURCHASE GROM TJOS COMPANY AGAIN!
November 20, 2025
Unprompted review
Reply from BOOK NOOK WORLD
We are truly sorry for responding late here. We appreciate your advice, and surely will review on the shipping company that we use. Thanks for letting us know. And once again sorry for the inconvenience may have caused.
A labour of love
I purchased the Library of Books model for my 10 year old not realising how technical and tricky it was to assemble. It meant that I had to build all the books, shelves, furniture, artwork and structure myself and I LOVED IT!
I really enjoyed working quietly away creating these tiny, beautiful objects, so thoughtfully designed and a joy to build. My 10 year old loves it too. I'm already planning my next one! Thanks team.
November 29, 2025
Unprompted review
Reply from BOOK NOOK WORLD
Thank you so much for this lovely review. It sounds like the kit ended up being just as much a gift for you as it was for your 10-year-old! We’re so glad you enjoyed bringing all the tiny details to life and that you both love the finished result. We hope you enjoy your next build just as much.
Disappointed by quality
I was really disappointed by the quality of the materials in this book nook relative to others purchased. The pieces for the exterior box were warped which made gluing them together well nearly impossible. I was also really disappointed by how much glue this kit relied on. Other book books I’ve bought have a lot of pieces that snap together especially for the more structural parts. This one was entirely dependent on glue and paper which made many parts of it impossible. I threw it out.
November 16, 2025
Unprompted review
Reply from BOOK NOOK WORLD
We’re sorry the kit didn’t meet your expectations. This is one of our more advanced, hands-on kits, so it does require more gluing and paper assembly than some snap-together designs.
As the kit had already been opened and thrown away, we’re unable to inspect the reported issue or accept a return. For this reason, we cannot provide a refund on this basis.
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Delivery taking longer than advertised
Delivery taking longer than advertised. For past four (4) days, tracking has a status of "Out for Delivery".
November 6, 2025
Unprompted review
Reply from BOOK NOOK WORLD
We’re very sorry to hear about your experience. Please contact us directly by email with your order number so our customer support team can look into the issue and assist you as quickly as possible. We’re always ready to help and make things right.
I never got the package
I never got the package. Somebody called from their cell phone while I was at work and I gave them permission to hide the box in the bushes outside our apartment building (in an area not known for a lot of crime). When I saw the photo she took, I could see it was plainly visible to passersby, which I assume is why it was gone by the time I got home a few hours later.
October 8, 2025
Unprompted review
Reply from BOOK NOOK WORLD
We’re truly sorry to hear about the situation with your missing parcel — we understand how disappointing this must be.
After checking the delivery details, it appears that the parcel was delivered according to the instructions you provided to the courier, to leave it at your residence even when no one was present. In such cases, once the delivery has been completed as instructed, responsibility for the parcel rests with the delivery company and the recipient’s local security.
We sincerely regret that this has happened, but as the parcel was left as per your request, it is unfortunately beyond our control at this stage. We recommend contacting the delivery company directly to report the missing parcel and request their assistance in investigating the matter further.
Please know that we truly value your understanding and appreciate your support.
Good quality components
Good quality components. Able to make things slightly more from scratch than with other book nook suppliers do more satisfying in terms of a creative and careful hobby challenge. Amount of detail in the piece also very good. Instructions different to other companies but only took a few minutes to work the system out. Very happy with my purchase, thank you!
October 26, 2025
Unprompted review
Reply from BOOK NOOK WORLD
Thank you for your kind feedback.We’re delighted to know our product gave you a great experience. Your support inspires us to keep improving, and we look forward to serving you again soon!
Reply from BOOK NOOK WORLD
Thank you for your kind feedback.We’re delighted to know our product gave you a great experience. Your support inspires us to keep improving, and we look forward to serving you again soon!
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Amazing customer service
Amazing customer service, great product quality. Can’t recommend it enough.
September 8, 2025
Unprompted review
Reply from BOOK NOOK WORLD
Thank you for your kind feedback.We’re delighted to know our product gave you a great experience. Your support inspires us to keep improving, and we look forward to serving you again soon!
Great experience overall
Great experience overall. The customer service was very responsive and the product was delivered quicker than i expected. Quality of the product was also satisfactory.
September 10, 2025
Unprompted review
Reply from BOOK NOOK WORLD
Thank you for your kind feedback.We’re delighted to know our product gave you a great experience. Your support inspires us to keep improving, and we look forward to serving you again soon!
Company is a scam
Company is a scam. I usually am very cautious about researching a company before placing an online order but let this one slip through the cracks. Needless to say, I never received my order. You suck Book Nook
May 30, 2025
Unprompted review
Reply from BOOK NOOK WORLD
Hi there,
We’re truly sorry to hear about your experience. However, we couldn’t find any record of your order in our system, which makes us think this review may not be for our store.
Please reach out to us directly with your order number or any proof of purchase — we’ll be happy to look into it and assist you right away.
Thank you for your understanding.
I should never have ordered
I should never have ordered. It took a month and a half for the wrong thing to arrive. There's no way this company is located in Colorado. Nor are they answering my e-mails. I was so excited to get this birthday present but the whole thing is beyond ruined. Worst experience I have EVER had ordering online.
June 10, 2025
Unprompted review
Reply from BOOK NOOK WORLD
Hi there,
We’re truly sorry to hear about your experience. However, we couldn’t find any record of your order in our system, which makes us think this review may not be for our store.
Please reach out to us directly with your order number or any proof of purchase — we’ll be happy to look into it and assist you right away.
Thank you for your understanding.
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No customer support after sending them…
No customer support after sending them several emails about a damaged product I received. Do not purchase!
January 20, 2025
Unprompted review
Reply from BOOK NOOK WORLD
Hi there,
We’re sorry to hear about your experience. We’ve replied to all the emails we’ve received, so if you didn’t get a response, it’s possible your messages didn’t reach us or that your order wasn’t placed with our store.
Please double-check the store name and send us your order number so we can assist you right away.
Thank you for your understanding.
I would give them a zero review but…
I would give them a zero review but unfortunately the least I could give is a one. TERRIBLE CUSTOMER SERVICE. VIRTUALLY NON EXISTENT. Sent email after email and no response. Finally they sent me a response saying to contact my carrier. Both the US CARRIER AND CHINA CARRIER stated to contact the seller. So, no one wants to take responsibility. Contacted my bank. Tried to file a complaint with the BBB but there is no listing of this company in Boulder, Colorado. Shocker! This is a scam! Do not buy!
January 6, 2025
Unprompted review
Reply from BOOK NOOK WORLD
We’re sorry to hear about your frustration. However, upon checking, you placed an order on January 5, 2025, which was immediately canceled and fully refunded. Despite this, we still shipped the parcel to you.
You later requested a second refund, but since the original payment was already refunded a month ago, we were unable to process an additional refund as we did not receive any further payment from you.
We understand your concerns and regret any confusion, but we assure you that we have fulfilled our obligations regarding your order. If you have any further questions, please feel free to reach out.
Scammers
Same experience as the other 1 star review. I never recieved my booknook and the shipping they gave me gave no updates. I tried emailing them to no avail and they have no other means of contacting them (shocker). Their tiktok has similar comments from other customers. I've raised a dispute with my bank - DO NOT BUY FROM THEM!
December 4, 2024
Unprompted review
Reply from BOOK NOOK WORLD
Hi there,
We’re truly sorry to hear about your experience. However, we couldn’t find any record of your order in our system, which makes us think this review may not be for our store.
Please reach out to us directly with your order number or any proof of purchase — we’ll be happy to look into it and assist you right away.
Thank you for your understanding.
Recommended with reservations
Edited to add: The company finally did respond to my PayPal complaint, refunded my charges, and shipped the item to me free of charge. I'm changing my rating to three stars (not five because of all the effort it took for me to get a satisfactory resolution.)
I've had a very bad experience with booknookworld. First, they promised to ship with USPS, but instead they shipped with a company I've never heard of; my order was never delivered; and now I cannot get them to reply to my phone or email messages. I've had to file a case with PayPal to dispute the charges to my account. I DEFINITELY DO NOT RECOMMEND THIS COMPANY.
November 19, 2024
Unprompted review
Reply from BOOK NOOK WORLD
Thank you for taking the time to share your thoughts — we truly appreciate your feedback. We’re very sorry for the inconvenience you experienced and understand how frustrating that must have been.
We’re glad to hear that your issue was eventually resolved and that you received your refund and item. Your comments will certainly help us improve our communication and shipping processes to ensure a smoother experience for all our customers.
Thanks again for your understanding and for giving us the opportunity to make things right.
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