Books2Africa UK Reviews 

very good all fine

Easy peasy, lemon squeezy

I have been donating books to this charity for a couple of years. There have been no problems and the books have been collected on time.

The range of items that can be sent is large. The pick up was delayed from the original courier date, but it all worked out in the end. I will start my next box soon, knowing that what I send will be of use in Africa.

I and a Friend are currently Year 13 A level students, and in Year 12 we started a student initiative called 'GoalShare Ghana', where we sought to collect football boots, books, sporting and educational equipment to distribute to local schools and teams during our 2 week volunteering course in Teshie, Accra in August 2026. With the support of Books2Africa and Charity boots, we managed to ship 1027 books, and 94 pairs of boots to Ghana, whilst independently fundraising £606 to fund this shipment by promoting our initiative on Instagram (@goalshare.ghana). Schools we donated to are as follows: Vickmens, Teshie Technical Institute, Prince of Peace, St Thomas Aquinas’ Senior High School, and local orphanages. We also donated to African Child SC and Play like a Pro FC also in Teshie, whilst donating some boots to the Rising Stars of Africa Academy also.

I think this is a scam - I paid for collection and was sent four different dates and slots over the course of more than a week, all of which were missed, resulting in lots of disruption and stress. No communication from the courier or the company.

I was thrilled to discover that the hundreds of books left over from my book stall at my local village fair could be donated to such a worthy cause. On the trips I made to the Canterbury HQ I was so helped by the member of your staff who carried the books from the boot of my car to the depot. It’s a marvellous charity and I’m telling a lot of people about it. I have no criticism of any kind to make.

Everything with the booking went smoothly. We just have to wait to see how the collecting goes.

Books2Africa claim on their website that they provide collection (£8 per box). I arranged for collection today and despite in their email confirmation stating their would be a collection, no courier turned up. There has been no communication from the company. Aware they offer drop off to one of their branches, I have instead opted for Royal Mail Services - Tracked 48 to deliver the parcel. I awaited the whole day for Books2Africa to collect the parcel and nobody showed up. At least guaranteed with Royal Mail services will can collect and deliver parcel whilst offering tracking. I still wanted this parcel to go to Books2Africa as not all charities accept Religious Books or Media. It would at least go to one need and interested in this content. But Books2Africa need to do better in upholding their commitments.

This was easy to organise online however the phone numbers that I was given to contact when I arrived at the drop off point did not work. I had two numbers and neither person picked up. I tried phoning the charity too but no-one picked up. I waited half an hour at the drop off sight and phoned several times. Luckily there was someone on site who I managed to speak to and they were able to help. This was very frustrating as I had driven 30 minutes and arrived at the time I had said. The lack of communication was disappointing.

A considerable number of brand new text books have gone missing in transit. I cannot chase this up as The courier company contract is with Books 2 Africa. I have emailed and called multiple times but no one has replied. My experience of this, sadly, has been that this is a total waste of time and money.

Our company’s experience with Books2Africa has been extremely disappointing and stressful.

After paying over £10,000 GBP for computers and books intended for our training school project, we received systems that were faulty and unreliable from the beginning. Even the few computers that initially worked have now completely crashed, leaving us with equipment that is practically unusable.

We also returned some books with the expectation that replacements would be provided, yet there has been no communication or update regarding those replacements either. For several months, our emails and follow-ups have been ignored entirely.

It is incredibly frustrating for a company to invest such a significant amount of money into an educational project only to be neglected and ignored when serious issues arise. The lack of accountability, communication, and professionalism throughout this process has been deeply disappointing.

We have retained all invoices, specifications, and written correspondence relating to this transaction. At the very least, we expected responsibility, transparency, and a genuine effort to resolve the matter fairly, but unfortunately that has not been our experience.

We had an incredibly disappointing experience with Books2Africa (B2A) when attempting to set up our training school. We reached out to them with exact technical specifications for desktops and laptops. After they explicitly confirmed they could fulfill the request, we paid them over £10,000 GBP for the computers and books.

Unfortunately, Books2Africa shipped malfunctioning, unusable computers to us. What has made this experience completely unacceptable is their total lack of accountability. For several months, they have entirely ignored our emails and refused to make any attempt to resolve the issue.

Taking a client's funds, delivering defective quality, and adopting a nonchalant, unresponsive posture is highly unprofessional and irresponsible. We have all written correspondence, specifications, and invoices thoroughly filed as evidence. While we still hope to resolve this matter amicably, Books2Africa’s ongoing silence will leave us with no choice but to escalate this to legal action to recover our severe financial losses. Avoid doing business with them if you expect reliability or basic customer service.

Unfortunately, my donation experience was disappointing. I waited in twice for scheduled pickups, but no one came on either occasion. When I reached out to the team for support, I didn’t receive a response. I’ve since received an email saying my books are being processed at the centre, which is confusing as they were never collected. It’s a shame, as I genuinely wanted these books to go on and make a difference, but the communication and collection process didn’t work as expected.

because we in the west are so fortunate, it is a privilege to have the opportunity to send books where they are needed, and this organisation makes it so easy, picking up the books, sorting and sending, so we don't have to work hard at it and no need to worry about the logistics. first class all round. the online form is very easy t use too.

Books2Africa remains true and committed to its mission of empowerment. They are real.

It is a wonderful way of giving to those who need help while at the same time de-cluttering at home - especially with items that are otherwise hard to find a home for. Thank you for the opportunity to give and for those whose lives can be enhanced abroad as a result.

Very simple and easy to assimilate, no bogus words. just direct,

Yes this company is doing a great job job