I had an issue with a book that had not arrived. After contacting customer service at Blackwells, and speaking with Arwa, all was sorted promptly. I received the book within the next few days. Thank... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Dispatch was a little slower than I expected, but response to my email inquiry was prompt. I was assured all was well - and it was! My book arrived here in Australia in about 12 days. The tracking... See more
Company replied
Blackwell's is my go-to for ordering books online. I order books from Blackwell's for delivery to both the Spain and the US. Their prices are very competitive, their selection is vast, and there... See more
Company replied
I bought a book from Blackwells, unfortunately Evri were tasked with delivery. They failed, claiming 'delivery completed' with a 'fake' photo of a random door, not our door! I contacted Evri but no jo... See more
Company replied
Company details
Written by the company
Blackwell’s was founded on New Year’s Day 1879, at 50 Broad Street, Oxford. From humble beginnings the company has built a worldwide reputation for unrivalled customer service, specialist knowledge and a passion for bookselling. Our mission is to become the world’s most trusted bookseller and to change lives through reading and books. We have shops across the UK, including flagships in Oxford, Cambridge, London and Edinburgh, alongside academic, campus and other specialist shops.
Contact info
United Kingdom
- bookshop.blackwell.co.uk
4.4
Excellent
35K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 1 month
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Have to agree with other reviews
Have to agree with other reviews - delivery is painfully slow. I ordered a book 8 days ago and I am very keen to read it, but to date I haven't even been advised it's been despatched yet. I realise they will offer an explanation of various stock locations etc but I'd suggest the online consumer has a general expectation that a book purchase will be received between 3 and 7 days from point of order. I've bought from many retailers online for years and that's the general timescale. Therefore, this compares really poorly I'm afraid. It was cheaper than the closest completion by about 5%, but with hindsight I'd sooner have paid the extra and recieved it while I'm 'in the mood'!
April 30, 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Lorne Campbell,
Thank you for sharing your review for Blackwell’s, we appreciate all customer feedback and thank you for your time in reviewing your experience. We are sorry to learn you were disappointed with the level of service received on your order with us on this occasion.
We are pleased to offer 18+ million titles across our website available to purchase. In offering this service, each book has a usually dispatched within time period, due to fulfilling our orders from a range of locations which require to travel in transit to our Distribution Centre before being dispatched straight out to the customer. We display this usually dispatched within time on the book page for each book and is also displayed within the confirmation email received. Our delivery is then usually 2-4 working days from dispatch to delivery, with UK delivery included in the price. We will always endeavour to dispatch and deliver an order to arrive with the customer as quickly as possible.
If your order took longer than the usually dispatched within and usually delivered within timescales advised at the time of placing your order on this occasion, we are terribly sorry for the disappointment and inconvenience caused due to it taking longer than advised. We hope you will consider ordering from us again in the future so we can showcase the level of service we always aim to provide.
Thank you again for your feedback, if we can be of support in any way in relation to your order placed, please do not hesitate to contact us on blackwell.online@blackwell.co.uk and we will happily be of assistance.
With best wishes,
Blackwell’s Online Customer Service
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Blackwells are amazing 👏
Blackwells have an amazing section of fantasy books. I've never had an issue finding the book I want on their site. Their customer service is also phenomenal.
April 5, 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Deirdre Healy,
Thank you for writing your review for Blackwell's, we are thrilled that you have been pleased with our range of fantasy books and that due to our wide range available, you have always been able to locate the item you wished to purchase. Thank you for purchasing your books with us, we look forward to being of service again for your next reads.
With best wishes,
Blackwell's Online Customer Service
Ty from Your American Cousin
Lovely experience for Your American Cousin. I mislaid my cibfirmation information abd your Customer Service answered promptly and reassured me, which is important since I'm so far away.
I wanted to read Tom Bower's book and I wanted ti support an English bookstore rather than Amazon. A happy experience alk around( except to characters of the book, who are a little hard to tolerate at times).
PS: Trustpoilot should send the confirmation code in my English language)
March 19, 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Winston Smith,
Thank you for sharing your review for Blackwell's, we are delighted that you were pleased with the level of service received and your book upon arrival. We are always pleased to support with any queries and are happy to have assisted in reassuring your order was processing smoothly. We hope to be of service again in the future in supporting purchasing books for delivery to you in the US, thank you for shopping with us.
With best wishes,
Blackwell's Online Customer Service
Highly recommend 🌻
My first time shopping at Blackwell's and I have only positive things to say. First off, I would like to thank Nada over at customer support for helping me quickly solve issues with my initial order. On top of that, I was pleasantly surprised that my order arrived within two days. I'm very happy with my purchase and highly recommend Blackwell's. I'll certainly be shopping there again.
April 23, 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Chika,
Thank you for sharing your review for Blackwell's. It is wonderful to hear this was your first ordering experience with us, welcome! We are delighted to hear you felt supported by our Customer Service team when contacting with a query and that your order arrived with you quickly upon dispatch. We are always pleased to support with any book or order queries. Thank you for purchasing your books with us and for recommending our service to others, we look forward to being of service again in the future for your next book shopping.
With best wishes,
Blackwell's Online Customer Service
Order sent to an incorrect address
Order sent to an incorrect address. When I contacted them they blamed me and told me to fetch it. AVOID this company. This was my first order with them and it will be my last
April 24, 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Sharon Abbott,
Thank you for writing your review for Blackwell’s, we appreciate all feedback and thank you for time.
If we are contacted by a customer who has placed an order with us and provided the wrong details for delivery, we are pleased to be able to edit the delivery address if notified before dispatch. Should an order be dispatched from our Distribution Centre, it is unfortunately not possible for us to edit or retrieve an item as it has been posted to the address provided and is already in the postal system.
We wish to assure it is not possible for us to change a delivery address to be any different to that provided to us by the customer at checkout and is the responsibility of the customer to check all information provided to us at checkout is correct. We also advise of the delivery information provided in the confirmation email received, so customers are able to check all information provided to ensure delivery is going to the correct location. Should the postal services be unable to deliver and item due to an address error, an item will be returned to sender and we will issue a refund once received back at our Distribution Centre.
If we can be of support further in relation to your review or order, please do not hesitate to contact us on blackwell.online@blackwell.co.uk
With best wishes,
Blackwell’s Online Customer Service
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I have never ever encountered any…
I have never ever encountered any difficulty in buying books from Blackwell's which I do regularly.
The choice of books is wide and I usually find what I want.
Also, the ease of placing the order and making the payment is a breeze.
April 25, 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Steven Goh,
Thank you for reviewing your ordering experience with Blackwell's. We appreciate all customer feedback and thank you for your time.
It is wonderful to learn you find ordering with us to be a smooth process, from locating the item you wish to purchase from our wide range of titles, to placing the order and making payment with us. We hope you enjoy your latest purchase and we look forward to being of service again soon.
Thank you for purchasing your books with Blackwell's.
With best wishes,
Blackwell's Online Customer Service
Absolutely outstanding service
Absolutely outstanding service when I made an error in the delivery address when ordering via the website.
All corrected and delivered safely and promptly.
April 10, 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Charles,
Thank you for reviewing your experience of ordering with Blackwell's and for your time in providing feedback.
We are delighted that you were pleased with the service received when requiring to contact us regarding your delivery address, it is always our pleasure to assist in ensuring the safe arrival of an order. We hope you enjoy your purchase and look forward to your next book shopping experience soon.
Thank you for purchasing with Blackwell's.
With best wishes,
Blackwell's Online Customer Service
Great customer service and pricing
April 10, 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Jessie,
Thank you for writing your 5 star review of your experience of ordering with Blackwell's. We are thrilled that you would rate our service due to the customer service received and our competitive pricing. Thank you for purchasing with Blackwell's, we look forward to supplying books to you again in the future.
With best wishes,
Blackwell's Online Customer Service
Customer service was excellent
Customer service was excellent. Delivery was quick and safe. The only problem was a lack of street address which I was able to correct so that we received our order only one day later than expected and in plenty of time for the event. I would love to do business with you again.
April 16, 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Tim,
Thank you for your time in providing feedback on your experience of ordering with Blackwell's. Although we are sorry that your delivery was delayed by a day due to missing delivery information, we are pleased to have supported in ensuring your order arrived with you as quickly as possible. Thank you for purchasing your books with us for your event, we look forward to being of service again in the future.
With best wishes,
Blackwell's Online Customer Service
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I’m in Canada but I love shopping at…
I’m in Canada but I love shopping at Blackwells. Website is very user-friendly, customer service is very responsive and they have an amazing selection of books!
April 16, 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Jarvis R,
Thank you for sharing your review for Blackwell's. It is wonderful to learn you find our website to be a user-friendly experience, we always wish for our customers to find using our website to be a smooth process. We also are pleased to hear you would rate our service due to our wide range of titles available to purchase and the general customer service received. Thank you for ordering your books with us, we look forward to providing future purchases to you in Canada soon.
With best wishes,
Blackwell's Online Customer Service
Great customer service!
April 22, 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Bogdana Mitrovic,
Thank you for reviewing your experience of ordering with Blackwell's. We are thrilled that you would rate our Customer Service so highly. Thank you for purchasing your books with us, we hope to be of service again soon for your next reads.
With best wishes,
Blackwell's Online Customer Service
Helpful Customer Service
I contacted Blackwell's as my order had not been dispatched. The customer service rep, Arwa, looked into my order very quickly and came back to me with updated information, that the publication date of the book I had ordered, had been changed to a later date, which was absolutely fine. It was really helpful to get an update so quickly :)
April 22, 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Ivan Singh,
Thank you for writing your review for Blackwell's and your experience of ordering with us on this occasion. We are pleased to have supported in providing updated information regarding the status of your order and that you were pleased with the service provided. Thank you for placing your order with us, we hope you enjoy your purchase upon publication release.
With best wishes,
Blackwell's Online Customer Service
I had an issue with my order arriving…
I had an issue with my order arriving empty, which was really disappointing at first. But I was honestly impressed with how quickly and professionally the Blackwell’s support team handled everything.
They replied fast, were very kind, and resolved the problem without any hassle by offering a replacement right away. The whole process was smooth and stress-free.
Really great customer service!!!
April 17, 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Vitalinka Harbuz,
Thank you for writing your review for Blackwell's, we appreciate all customer feedback and thank you for your time in providing your experience.
We are sorry to learn that your order arrived with the parcel empty, having been damaged in transit and the book lost en-route. This is a highly unusual experience and we are terribly sorry for the disappointment this will have caused upon receiving the parcel without your book inside.
It is our pleasure in swiftly ensuring your order was replaced as quickly as possible and we hope to get your book successfully to you very soon. Thank you for ordering with us, we hope you enjoy your order upon arrival. If we can be of further support in any way in relation to your re-order, please do not hesitate to contact us again.
With best wishes,
Blackwell's Online Customer Service
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Pre-ordered a book which released on…
Pre-ordered a book which released on the 7th, it is already the 15th and the book only just arrived with the courier yesterday after support telling me it was on the way days ago. Wont be ordering from them again absolutely shocking
April 15, 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Damon,
Thank you for writing your review for Blackwell’s and for providing feedback on your ordering experience. We can understand the excitement of receiving a newly published book and apologise that on this occasion we were unable to provide you this for publication day.
We will always aim to dispatch pre-orders as close to receiving near the publication date, so our customers receive their orders as quickly as possible. There can be a few examples where books may be delayed in dispatching, depending on when copies are received by us from publisher, especially if an item is produced by a US publisher for example and requires to be shipped over from the US. Also if there is an embargo placed on the book too by the publisher, this can also delay the dispatch of a pre-order.
In regard to delivery, our carrier company Whistl collects all of our parcels and takes them a set distance before providing the item to Evri or Royal Mail to complete the final doorstep stage of delivery. When you receive a confirmation of dispatch email, this is the stage of Whistl pick-up and the tracking with Evri or Royal Mail will not update until they receive the item later in the delivery process which is a few days later. At the stage of them receiving the parcel, it is normally 1-2 day after to completed delivery.
We hope your order has now safely arrived with you but if we can be of further support in any way regarding your order, please do not hesitate to contact us on blackwell.online@blackwell.co.uk with your order number and we will happily be of assistance further. Thank you again for providing your feedback, if you have any queries in relation to our reply, we look forward to hearing from you.
With best wishes,
Blackwell’s Online Customer Service
I sought advice from Blackwells late…
I sought advice from Blackwells late one night about poetry collections on English nature and landscapes (as a complete poetry beginner). Within a day they responded with a range of books in their collection and another option. It was unexpectedly brilliant service (Nada R was the responder) as I wasn’t querying an order but just asking for their advice.
March 24, 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Anthony Hilton,
Thank you for reviewing your experience of contacting our Customer Service team to ask for book recommendations. We are always pleased to talk about books and to offer possible recommendations, especially if browsing and wishing to learn about a specific topic. We hope you enjoy exploring poetry in further detail and if we can be of support again in your exploring journey, please do contact us again.
With best wishes,
Blackwell's Online Customer Service
A Truly Exceptional Experience
A Truly Exceptional Experience: Amany Mohammed of Blackwell's Customer Service is the best customer service representative I have ever encountered.
On my life, this is the best customer service I have ever received. Amany from Blackwell's was quicker than I ever thought possible to reply about my issue—literally within minutes and hours.
I was contacting Blackwell's regarding an urgent issue with my order, which had been dispatched over a month earlier but was showing the worrying status: "Received at Return Handling Facility." I was concerned that the delivery had failed and the book, was being returned. This book is a favorite of mine and is particularly difficult to find in Sri Lanka, with other options like Amazon and eBay being significantly more expensive—sometimes triple the price of the book.
Amany responded swiftly, offering both a full refund or a replacement copy. When I replied, confirming I wanted the replacement, she processed the new order and confirmed the action in less than three hours.
The speed, clarity, and kindness with which Amany handled my issue was truly remarkable. Thank you for making what could have been a very frustrating situation so easy to resolve!
Sahan Perera.
April 11, 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Sahan Perera,
Thank you for taking the time to write your review for Blackwell's and for exploring your order on this occasion.
We are are sorry for the disappointment caused in your order originally being returned to sender and for requiring to have a replacement copy sent out. It is our pleasure in assisting in ensuring you receive your order and arranging a replacement copy to be sent out to you. We hope your order arrives safely with you soon and you are pleased with your purchase.
If we can be of further support in relation to your replacement order, please do not hesitate to contact us again and we will happily be of service. Thank you for purchasing with Blackwell's.
With best wishes,
Blackwell's Online Customer Service
Grea customer service!
The customer service department has been wonderful, as they have quickly answered multiple questions about a recent order. Big shout out to Aliaa in particular. Thank you!
April 9, 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Josh,
Thank you for writing your review for Blackwell's. It is lovely to hear you felt supported when contacting our Customer Service team and that we were able to answer your order questions. Thank you for purchasing your books with Blackwell's, we hope you are pleased with your order and we look forward to being of service again in the future for your next book shopping experience.
With best wishes,
Blackwell's Online Customer Service
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Excellent shipping to Canada
Excellent shipping to Canada!
I was a bit nervous with how far it was coming, but my book was well packed and arrived in great shape. I will absolutely be ordering again.
April 8, 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Emily,
Thank you for sharing your review for Blackwell's. We are delighted to learn you were pleased with your book upon arrival with you in Canada and the ordering process. Thank you for purchasing with Blackwell's, we look forward to welcoming you again in the future.
With best wishes,
Blackwell's Online Customer Service
Ordered a book weeks ago
Ordered a book weeks ago. It never arrived. When I contacted them, they sent me a invalid tracking number and immediately marked my ticket as "solved." Are you kidding me?
It’s a total mess. You pay, they ship (maybe?), and then they ghost you with useless info. Fix your s...t, Blackwell's. This is incredibly frustrating.
April 8, 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Styxie Jade,
Thank you for writing your review for Blackwell’s on your ordering experience. We are sorry to learn you are disappointed with the level of service received on this occasion and apologise if you felt not supported with your query.
UK delivery is usually delivered 2-4 working days from dispatch to delivery and we offer a tracked service. If you have ordered with us internationally, parcels being sent with full tracking is dependent on the country location and we advise at checkout that parcels are sent by standard untracked mail. International delivery usually arrives 10-15 business days from dispatch to delivery (term does not include weekend days) but we confirm to allow up to 25 business days to arrive before we can explore our lost in transit policy. If we are contacted before this period, we would always advise to kindly allow this period to pass and to please notify us should an item not arrive after this timescale in case there has been any unexpected in transit delays, as agreed in our terms and conditions when placing an order with us.
https://blackwells.zendesk.com/hc/en-gb/articles/201578743-Where-is-my-book-my-order-has-not-arrived
If your parcel has still not arrived safely with you and 10 business days has passed if you are based in the UK or 25 business if awaiting international delivery, please do not hesitate to contact us again confirming your delivery address so we can happily support further with ensuring you receive your order. If we can be of support, we look forward to hearing from you.
With best wishes,
Blackwell’s Online Customer Service
I have yet to receive my book however its been a great experience.
I have yet to receive my book, but not for less but in my ordering i made a mistake and entered my email wrong. However Blackwells has shown exceedingly good customer service and care in changing my email on the order and i would most definitely recommend Blackwells to whomever is looking for a novel or any other form of literature.
April 6, 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Úlfar,
Thank you for reviewing your experience of placing your order with Blackwell's. It is great to hear that you felt supported after placing your order but making an error with entering your email address. We are always pleased to help with any matters such as this to ensure your order arrives smoothly. Also, we wish to say thank you for also recommending our service to others!
Thank you for purchasing your book with Blackwell's, we hope you are pleased with your order upon arrival and we look forward to being of service again for future book purchases.
With best wishes,
Blackwell's Online Customer Service
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