Bookswares Reviews 136

TrustScore 3.5 out of 5

3.3

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers generally found the ordering process straightforward and appreciated the variety of products available. Many were pleased with the quick delivery, even for customized items, and noted that products often arrived in good condition. Some also highlighted the good quality of certain items, such as t-shirts and specific gifts. However, some people were dissatisfied with the product quality, mentioning that items sometimes appeared cheap or did not match the online images, leading to disappointment. There were also concerns about the delivery service, with some experiencing delays or packages being lost or not received. A significant number of customers felt that the prices were too high for the quality received, especially for items that appeared less substantial than expected.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and representation. Many customers express... See more

Quality

People report ambiguous experiences with quality. While some customers praise good quality, vibrant colors,... See more

Order

Reviewers mention ambiguous feedback about order. While some customers found the ordering process easy and... See more

Delivery service

Consumers find delivery service to be ambiguous. While some reviewers praise speedy delivery, receiving items... See more

Price

Customers consistently express dissatisfaction with the pricing, often feeling that the products are not... See more

Based on these reviews

Rated 3 out of 5 stars

The suncatcher is very pretty, and it came in a reasonable amount of time. However, the chain that it came with is ridiculously thick, large, unattractive, and out of proportion to the suncatcher. I... See more

Company replied

Rated 3 out of 5 stars

The photo did not authentically represent the product received. Was disappointed with the quality and look of the product. I recommended to include a photo of both front and back (the printing of the... See more

Company replied

Rated 4 out of 5 stars

The website was easy to navigate & the process to order was easy as well. Maybe I didn't read the description as well as I should have because I was a little disappointed the ornaments weren't 3 dimen... See more

Rated 4 out of 5 stars

The items are cute and pretty good quality, but I was definitely unhappy with the lack of packaging for crackable plastic ornaments. A bit of bubble wrap would have earned you a 5 star rating and not... See more



Contact info

3.3

Average

TrustScore 3.5 out of 5

136 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Hanging Suncatcher

Very happy with the item I purchased as gift for a friend who loves and grows iris. Good quality and arrived nicely packaged with no damage.

Nice selection of products on rhe website.

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

It was easy to order the personalized…

It was easy to order the personalized coffee mug. When I received it, it was perfect! I can't wait to gift it to my sister who is a quilter. While it took a while to get here due to personalization of the mug, I was kept updated by Bookswares as to the progress of the shipment.

March 24, 2026
Unprompted review
Rated 1 out of 5 stars

Very poor customer service

Very poor customer service, unethical business practices scamming customers consistently. Already filed a report with BBB which seems to be the same complaint many others have expressed before me. Product is very cheap looking. Would not recommend it for anyone else.

February 20, 2026
Unprompted review
Bookswares logo

Reply from Bookswares

Hi Ivet,

Thank you for sharing your feedback. We’re truly sorry to hear that your experience with our product and service did not meet your expectations. We understand how frustrating this situation must be.

Please know that it is never our intention to disappoint our customers, and we take concerns about product quality and customer experience very seriously.

We would appreciate the opportunity to review your order and better understand what happened. Kindly submit a support ticket using the link below so our team can look into the details and assist you further:

Submit a Support Ticket: https://portal.upmerce.co/bw/submit

Once we receive your ticket, our support team will carefully review the information and respond as soon as possible.

We sincerely apologize for the inconvenience and appreciate your feedback.

Rated 1 out of 5 stars

I would give this company zero stars

I would give this company zero stars. I have emailed 3 days in a row to get a refund on an order and not acknowledgement. If I have not heard by this afternoon, I will contact my bank as feel this is a scam company not interested in customers.

March 4, 2026
Unprompted review
Bookswares logo

Reply from Bookswares

Hi Devon,

We’re very sorry to hear about your frustration and sincerely apologize if you have not yet received a response to your emails. That is certainly not the experience we want for our customers, and we understand how concerning it can feel when you’re waiting for an update about your refund request.

Please know that we are here to help and would like the opportunity to review your order and assist you properly. We kindly ask that you submit a support ticket using the link below so our team can locate your order details and respond as quickly as possible:

Submit a Support Ticket: https://portal.upmerce.co/bw/submit

Once your ticket is received, our support team will review the information and get back to you with an update as soon as possible.

We sincerely apologize again for the inconvenience and appreciate your patience while we work to resolve this for you.

Rated 5 out of 5 stars

Lovely coffee cups

Lovely design, good size for my café latte in the morning. Just love my new cups. But please stop the commercials while your customers are waiting for their first order to be delivered, I found them rather irritating. But otherwise, as I said, lovely products, also the pairs of booklover socks I bought before Christmas.

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Items as nice as expected

Items as nice as expected. Accompanied by a flood of emails, which became annoying, but that’s dropped off a bit now that items have arrived.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

wooden page holder

Page holder is exactly as described. My name is spelled correctly in engraving. Works well to reduce arthritic joint strain when reading a book.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

So many items to choose from

So many items to choose from. I received my beautiful Suncatcher and can't wait to hang it up. Ordering was easy, tracking my item, waiting for the item to arrive was the hardest part. Excited to open package and receive my beautiful Suncatcher. From one book lover to another, thank you for your products.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

A great friendship reminder

According to recipient, the mug is as pretty as described and a great reminder of our long friendship. It was posted quickly after purchase and a great friendship reminder

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

Speedy delivery

Speedy delivery, item beautifully & securely packaged. Delighted with this company who provide stunning items and excellent service. I'll be back. Thank you.

January 29, 2026
Unprompted review

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