Booksy Biz Reviews 

Great customer service. RJ was very helpful and answered any questions I had. Excited boost my clientele and get more out of my booking experience. Thank you for all your help RJ.

Booksy is a great way to organise your business and be able to manage everything on one app.

For my barbering business I am able to market my services in a simple and easy way that attracts new clients. It makes it easier for clients to book appointments and for myself to keep track of everything.

I would definitely recommend booksy to anyone looking for an effective service to assist with the growth of a business and reach new heights. There are many features to promote your business and customers are able to leave reviews which builds a reputation in the area.

It does come with a £40 subscription fee which may seem costly, although it is an investment that can boost your business and become more professional.

I was able to feel more confident with the booksy app and make full use of the features with the help of Rebecca at booksy. She was able to communicate very clearly with me on how to make the most of booksy for my business.

I had other booking systems but not good at all
But since I moved to Booksy I had more customers came in to my shop and increase my daily income
With boost app I had big chances to show my shop to more people who uses Booksy app
Really recommend
And customer service the best
All staff friendly and helpful
All the best guys
Too much regards
💈Hannes barber 💈
And thank you so much to the best customer service 💈ness forest💈 she was very helpful all the time
All the best 💐

Booksy has been amazing for me as I am a new user. My Account Manager Cory has been so amazing keeping in touch with me and making sure all of my questions and concerns are answered. He seriously deserves major recognition for how flawless my transition from a different booking app to booksy has been. My boost option has just been activated and I'm hoping that booksy will bring me in more business!

We have been using this company since our business has opened and they have helped boost our clientele hugely its a great app all round whatever your business sector for bookings

I have been with booksy for over 12 months now it has been the best decision I have ever made I will never go back to a paper dairy again, it has helped me grow by business so much more through the boost feature and my clients love the app as its so much easier for them to book. I've dealt with Kate from the start and she's been amazing! Any help and support I have ever needed she's always been there. I will continue to recommend other businesses across Liverpool to Booksy xx

What a timesaver for my business!

I run those brows as my side-gig and because I also work full time, I don’t have time to be messaging clients with my availability for each week etc and I can’t always rely on social media to do this. When Hayley messaged me about Booksy I was unsure whether I’d get much use out of it and because my client base was smaller then, I didn’t know whether I wanted the monthly cost.
How wrong was I!! The app saves me SO much admin time and I don’t have to stress about messaging people back all the time. If I get a new enquiry about availability I can literally send them the link to check for themselves, plus it gives them more ownership of their appointment times. The money I spend a month is far outweighed by the amount of time the app saves me, I’d never be without it now. Not to mention the new clients it’s brought me, without even using boost.

I’d recommend a hundred times over for anyone spending their lives replying to messages!

I’ve been using Booksy now for about 18 months they started out absolutely brilliant then they had the app update which changed everything also since then I have found loads of different glitches and problems.
I have since found out that they are promoting other barbers-shops with algorithms that promote other shops over yours.
They place my barbershops in lower ranking or sometimes clients are unable to find your business on booksy so if they sort of coerced into booking with other shops.

The boosted shops take priority as Booksy receive 50% of all new customers booked so it’s in there interest for barbershops to get each other’s clients.
You always have to watch your billing with the boosts I’ve been overcharged many many times the customers have been coming to me for more than one booking.
Boost itself has been taken away from the app and controlled by Booksy team which they switch on and off after you call them and may take up to a week or so.
Please remember you your new clients are other barbers shops clients that use booksy and booksy do not promote the app only the clients of the barbershop that take it on the app.
The Glitches I’m talking about.
1. When my card expired instead contacting me by phone and reaching out booksy sent a email then shut my app completely off so no clients could book.

I changed my card payment within the system as I have different shops more then once but it reverted back to the old card and again sent an email.
I tried hard to explain that it had been done but in the end I got very frustrated and rude.
Which I have apologised for customer Service couldn’t understand what he could see was what was on the screen.

2 As for the boost it has been taken off the app surprised you didn’t know that,you can only be activated by phone call and deactivated by a phone call and may take 5 mins to activate 3/4 days to deactivate.

Reason from customer service given that sometimes businesses keep it on by mistake … yes of course that’s the reason. Please don’t take us all to be stupid to give such a lame reason the real reason is that you can control it.

3. Some of the clients that came in boost where already my clients that I was charged for and already on the system.

4,The boost does not take into account if there your clients returning with boost on.
Who haven’t used booksy before.

5. Do you promote the app to new clients … no all the clients are of other barbers shops who use booksy scroll through.

6.I have found out from within your company ex employee how the algorithm is used.eg if you getting to many booking how it changes to slow the amount down & how visible you are.

7. The algorithm that promotes boost is in your interest mostly and the expense of other barbers using booksy as it targets their clients.

8. 40% I’m sure I was paying 50% of the first client.

The finale question is how are you growing you client base simple through more barbers talking booksy within the area.

Booksy is a SCAM beware! After already paying expensive subscription fees i keep being charged 50% commission for my own clients with a feature called boost. Their customer support is condescending to say the least. I am so unhappy with their system i am looking to change to something new in the new year. I've had enough and i feel stealing money away from me!

If I could give zero stars believe me I would! So not only did I start by having booksy for £20 a month they then decided to charge me in full during a global pandemic they refused to refund me and then told me I could have it for like 95p a month for a year, over charged me for boost when they were already regular clients. then they charged me £55 without warning and with no way on the app of cancelling oh and low and behold NO REFUND they are money grabbing a** holes and they do not care about their customers avoid like the plague guys and use FRESHA its free!!

I’m a new business - got approached by Booksy to use their plate form as it’ll help bring in clients, what’s transpired is, they’re boost option to bring in clients, doenst work unless you have 5 existing reviews and then you’re told to find friends and family members to book in on their app so they can leave reviews. On top of that I cancelled the payment as I didn’t like their approach or system to then be constantly bombarded with ‘you owe us money and can’t cancel without giving us 30 days notice’ - when I questioning why I wasn’t told this, I was advised it’s in their t&Cs so unless you go through the fine print be aware they will keep you tied in and charge you for the privilege.

Upon checking the emails - it specifically states there is no contracts or sign up fees - so why are these lot now demanding money?

Spoke with Darren today regarding boost and other tools. This was extremely helpful and Darren was fabulously friendly and informative. Always recommend Booksy and the whole team. 5star service. Would give 10stars if possible.

The only part of this company which runs accurately is the sales department , think before you sign up, its extremely premium priced with hidden costs. Your reminder texts are not unlimited like the website says. The boost feature only works with pure profit or low cost treatments as they take 50% and for some aesthetic treatments this just isnt an option finacially. You cant switch these treatments off . So if you use boost youre goingto hit a negative cost wise until the client returns , im sorry but you cant run a business like that especially at times like these.

Simple features like a rebook button are missing my end, you can “redo” then you have to kind of guess what spaces you have as they arent listed, this is very frustrating especially on busy days

Custom forms great / dont work , dont always save so from an insurance perspecitve this is an absolute no, you cannot create them on the desktop either so i gave up after form number 5 as it wasnt easy to do all that on my phone in good time....
there is no ipad app like the images suggest,

Calendar - simple tasks like scheduling your staff are an absolute nightmare... but this cant be done on your phone, only the desktop version (baffles me) theres also an opening calendar, a staff calendar, and you have to align it all, being an ex programmer this baffles me!! It also doesnt work properly! Hours were coming in wrong , clients booked for services on days with staff that werent in that day or times staff werent working, in the heat of reopening it wqs so stressful i cannot tell you

Support hasnt come back to me at all for 4 days now and the uk number to call doesnt work ! So i decided today that it wasnt for my business, were so busy automation is the way forward for salons . That includes custom forms, before and after pics, features alot of booking sustems have been sporting for years.

Booksy, youre behind, infact at a net worth if almost $5million and charging me a premium. I expected ALOT more.
Booksy put all their effort to obtain you, and none to keep you, a shame as , it had the potential to be the best out there but falls short hugely in multiple places....

Support

As i said before, the sales part I cannot argue with, lewis was great and to be fair provided alot of support, but once my subscription was in place he told me that his job was done. With the problems we had there wqsnr any training and we kept getting pushed to webinars and videos to figure it out