My last order was for two books; one of them was quite expensive at about $100. Only the cheaper one was delivered. I have tried to contact them several times but their customer service is non-exist... See more
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Review summary
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Reviews shaping this summary
Bought a couple of Mangas, website states delivery in 3-5 business days. It is now almost 10 business days and only after posting a 1 star review, I received a reply. I have updated the rating to r... See more
Company replied
Booktopia was the only supplier who had a book I was. Basing for my sister’s birthday - all the well known physical and online book retailers had no stock. The price was very competitive too. I had to... See more
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Scammers! Fake reviews by Chinese and Indian review bots that Booktopia pay to leave good reviews! This company has zero integrity. They'll even go as far as falsifying postal tracking information and... See more
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Company details
Written by the company
Booktopia - buy online books, DVDs and Magazine Subscriptions from Australia's leading online bookstore with over 4 million titles. Booktopia offers thousands of eBooks, daily discounted books and flat rate shipping of $6.95 per online book order.
Contact info
34-48 Cosgrove Road, 2136, Strathfield South, Australia
- booktopia.com.au
2.9
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Service
It was easy to order the book and l was notified of the progress of the order and delivery. It arrived well packaged and in great condition.
May 20, 2025
Unprompted review
Reply from Booktopia
Thank you for taking the time to leave us a review! We are so glad to hear that you enjoyed your experience with us and we would love to have you back soon!
-Martha
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Very poor service and inefficient
Very poor service and inefficient. Do not buy from Booktopia if you want your book soon. I ordered on 11 May 2025. But shockingly they took 10 days to prepare the postage label for my order ! That's why this type of business cannot compete and will not survive ! What on earth the staff are doing for the past 10 days ? Unbelievable !
May 11, 2025
Unprompted review
Reply from Booktopia
Hi,
Thank you for reaching out. We do apologise if your order was not sent in the timeframe advertised on our website.
Please provide your order number so I can assist you further and get this sorted for you.
~Luisa
Prompt delivery but the book was…
Prompt delivery but the book was slightly damaged. Put it this way, I would not have picked up this copy if it were a normal retailer
April 11, 2025
Unprompted review
Reply from Booktopia
Hi Andrew,
Thank you for reaching out. I do apologise that you have receive your order damage.
Please provide your order number and an image of the damaged book and we can replace this item for you or issue a refund.
~Luisa
Was sent an incorrect order
Was sent an incorrect order. I have asked them to refund my money. Still waiting for refund. WORST CUSTOMER SERVICE EVER. Do not buy from Booktopia.
May 14, 2025
Unprompted review
Reply from Booktopia
Hi Mandy,
Thank you for contacting us.
I’m terribly sorry that the wrong order has been sent to you and I do apologise for the poor customer service experience.
Please provide your order number to assist you further.
~ Luisa
SCAM site BEWARE
the whole scamming people out of 15 million dollars seriously hurt their reputation and as one of those people stolen from i refuse to do business with them ever again, once a thief always a thief i'd stay way away from this place and just order from amazon or something
May 6, 2025
Unprompted review
Reply from Booktopia
Hi Warren,
Thank you for your review. We understand that this has been a frustrating experience, and can appreciate that this situation has been difficult.
However, due to Booktopia entering Voluntary Adminstration, any orders placed before 3rd July are directly the responsibility of the Administrators. Unfortunately, the only way to get reimbursed via the Administrators is to complete a Proof of Debt form. We understand this may not be ideal, however we do not have control over this process. All of the relevant information in regards to the Administration and what you can do as a creditor is on McGrathNicol’s website: https://www.mcgrathnicol.com/creditors/booktopia-group/ . You can also email their hotline if you would like any further clarity: booktopiacustomers@mcgrathnicol.com
The only thing we can directly recommend in this situation is contacting your financial Institution to raise a dispute for chargeback with whichever payment method you used to place your order.
For more information on how to proceed with this chargeback process, you can directly contact your payment vendor. We also have information available on our website: https://www.booktopia.com.au/helpCentre.ep?p=pre-administration-refunds&o=order#
I hope this information helps, and apologise that we cannot do anything further.
~Luisa
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Great Service
Easy to navigate website. Found exactly what I was looking for at a great price. Booktopia picked up that there was damage to the book I ordered and had no hesitation in contacting me to say what the holdup was and that a replacement was being sourced and was sent out promptly..... Great customer service!
March 25, 2025
Unprompted review
Reply from Booktopia
Hi Linda,
Thank you for the positive review, we do appreciate it!
I am glad that we were able to keep you update with your order and source the replacement book in a timely manner.
If you have any other enquiries, please don't hesitate to contact us.
~Luisa
Wide selections of books
Wide selections of books. Easy to order- Apple Pay made it simple. Delivered on time and trackable.
Simple and easy.
April 18, 2025
Unprompted review
Reply from Booktopia
Hi Cam,
Thank you for the positive review, we really do appreciate it. We are happy to hear that your order was delivered on time and ordering was easy and simple.
Please reach out if you have any other enquiries.
~ Luisa
Happy they are still around
Happy they are still around, getting us hard to find books (mainly sci-fi/fantasy for myself) with good turn around times.
March 13, 2025
Unprompted review
Reply from Booktopia
Hi Andrew,
Thank you for taking the time to share your positive experience with us. We really appreciate it!
If there is any thing we can assist you with, please don't hesitate to contact us.
~ Luisa
Booktopia Preorders
I typically have only ordered from Booktopia in order to preorder books and each time they have stuffed up. On the day of the books release I will receive an email telling me that the book is out of stock for about a month. And I don’t see much reason in pre-ordering from Booktopia if they can’t ensure they have enough of them, and if it’s gonna take an entire month to get it. If this was a one off incident it would still be an annoyance but at least somewhat understandable. But this is the second time. And Booktopia could have done so much to avoid this, they could reach out to customers and explain the situation outside of an automated email on the day of the release, or they could actually ensure they can get the book before taking preorders because now I am waiting for a preorder when people have already gone out and brought this book.
March 27, 2025
Unprompted review
Reply from Booktopia
Hi Harry,
Thank you for contacting us regarding your feedback and concerns.
We are so sorry for the poor customer experience and not fulfilling your order in a timely manner.
We would like to advise that the timeframe for Preorders comes directly from the suppliers and the publisher of the books we have no control on publication dates or their stock levels.
I have sent the feedback through to the appropriate department in order to improve our customer service, customer communications and to provide a better customer experience.
If you have an order number I can have a look at the order for you or reach out if you have any further concerns.
~ Luisa
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Booktopia is as good as ever!!
I thought Booktopia had gone, and was happy to find them still providing the same great service and incredible choices of books and literature available on their website. Thanks for the speedy delivery and regular updates on where my order was headed.
March 13, 2025
Unprompted review
Reply from Booktopia
Hi Kerrie,
Thank you for your review. We do appreciate your support and are very happy to hear that you are pleased with our services.
I would like to advise that Booktopia is still here and operating as normal under Booktopia Direct.
Please reach out if you have any other enquiries.
~ Luisa
Gift certificate not honoured
The new Booktopia management has made a decision to dishonour all gift certificates generated before 3rd July, 2023, even though their initial expiry date was much longer. My $100 gift certificate had an expiry of December this year, and is now unusable. I find this pretty revealing as to the priorities of new management.
March 17, 2025
Unprompted review
Reply from Booktopia
Hi James,
Thank you for reaching out.
I am sorry for the experience you had, if you can provide me with the voucher number i can have a further look for you.
-Martha
Massive warning about Booktopia report to ACCC
Whatever you do DO NOT ORDER ANYTHING from Booktopia. They are in receivership and DO NOT HAVE books to fill their orders. And if you receive an order- it takes MONTHS !
I will be lodging a report with the ACCC - the Australian Consumer Complaints Commission
Booktopia reply to reviews asking for order details when they know it is NOT POSSIBLE to respond to them on Trustpilot.
They also do not respond to chats or emails from their website.
So by the way Booktopia, if you are going to respond to this review, how will I answer you - will you provide a direct number to your Receivers? Because I want a REFUND !
February 13, 2025
Unprompted review
Reply from Booktopia
Hi Fiona,
Thank you for reaching out to us.
We tried to contact you but unfortunately there was no answer, If this is in regards of a recent order, please contact us on 1300 187 187 But if this is a order before the 3rd of July 2024 please call this number (02) 9248 9985. All orders before that day are the sole responsibility of the administrator.
Please feel free to reach out to us if you have any further inquiry.
-Martha
DISAPPOINTED
I have been a loyal customer of Booktopia for many reasons including that their prices are generally cheaper compared to other bookstores. I recently ordered books from them and received part of my order as other books had to be printed. I must say the quality of printing of one book was NOT up to standard. I reported this to Booktopia and this was a very cumbersome process. Not only did they request photos, multiple times, their customer service rep (whom I spoke to just before 5pm today) was quite passive aggressive and used a very confrontational tone with me. Their voice recording clearly says you should speak politely to their staff yet they do not do same. I will give credit to Nestor because he was very helpful and professional earlier during the day when I called to raise this issue. Quality assurance is a basic business practice and in this case Booktopia failed dismally. It is quite unfair to inconvenience a customer and expect them to carry the costs of returning products for a measly store credit. Indeed you get what you pay for. Cheap doesn't always mean good quality. If you buy from Booktopia, just know that if you have issues you will get NO refund (but a credit note) and you will have to incur costs for returns even if it is not your fault. You may even get penalised should AusPost cause any damages to the books during transit! Take a gamble or stay away. Read the terms and conditions carefully to avoid disappointment and frustration.
March 13, 2025
Unprompted review
Reply from Booktopia
Hi,
Thank you for reaching out.
I do apologise for the poor customer service experience you have received.
I appreciate your concerns and will pass on the feedback in order to improve our services, processes and the customer experience.
Please provide your order number so I can assist you further with your enquiry.
~Luisa
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Never received my order, no refund
Never received my order, they stole my money. Now I'm out $100. No refund, no option to dispute.
DO NOT BUY FROM BOOKTOPIA.
April 7, 2024
Unprompted review
Reply from Booktopia
Hi Matilda,
I am sorry you did not receive your order.
Please provide us your order number to further assist you with your enquiry.
~Luisa
Arrived promptly
Arrived promptly, in good condition. I love this site. Buy all my kids books here
February 14, 2025
Unprompted review
Reply from Booktopia
Hi,
Thank you for the positive feedback, we really appreciate it.
We are so glad that you have received your order in perfect condition.
Please reach out if you have any other enquiries.
-Martha
Prompt and easy transaction
Order of multiple books arrived promptly and in good condition. An easy transaction. Ordered online in the evening 4/2/25 and delivery was received the morning of 10/2/25.
February 10, 2025
Unprompted review
Reply from Booktopia
Hi,
Thank you for the positive feedback, we really appreciate it.
We are so glad that you have received your order in perfect condition.
Please reach out if you have any other enquiries.
-Martha
Order expedited quickly and arrived in…
Order expedited quickly and arrived in good cindition
February 14, 2025
Unprompted review
Reply from Booktopia
Hi,
Thank you for the positive feedback, we really appreciate it.
We are so glad that you have received your order in perfect condition.
Please reach out if you have any other enquiries.
-Martha
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Scam
Stole my money, delivered nothing in return. Took about $100 off me for an academic/professional manual, never delivered the product, refused to refund or deliver the book. Literal theft. Essentially a scam. Terrible customer service, will steal your money, avoid at all costs. Go to your local bookstore and order through them if they don't have it in stock.
February 23, 2025
Unprompted review
Reply from Booktopia
Hi Stu,
Thank you for reaching out to us,
I apologise for the experience you has with us, if you are able to provide me with a order number i would be more than happy to assist you with it.
-Martha
Loving the new Booktopia
Loving the new Booktopia. By comparison, depending on titles, prices are cheaper than other sites. Books arrived perfectly. Keep it up, Booktopia!
February 21, 2025
Unprompted review
Reply from Booktopia
Hi Diana,
Thank you for the positive feedback, we really appreciate it.
We are so glad that you have received your order in perfect condition.
Please reach out if you have any other enquiries.
~ Luisa
They took my book order in June 2024…
They took my book order in June 2024 knowing full well they were going insolvent. Now that they have been bought out and repaid all the big creditors they won't reimburse the individuals. Got a response saying 'sorry, we can't give you back your money'. And they continue as new! Sending me emails like everything is normal. I am going to make it my life's work to strongly not recommend them to everyone I meet. Such a terrible attitude to previously loyal customers.
June 16, 2024
Unprompted review
Reply from Booktopia
Hi Nick,
Thank you for your reply.
I sincerely apologise for the experience you have received.
Back in August 2024 Booktopia was acquired by Digi Direct and have been operating under new owners, unfortunately any order before July are the sole responsibility of the Administrators as we do not have access to those orders.
The only thing we can directly recommend in this situation is contacting your financial Institution to raise a dispute for chargeback with whichever payment method you used to place your order.
For more information on how to proceed with this chargeback process, you can directly contact your payment vendor. We also have information available on our website: https://www.booktopia.com.au/helpCentre.ep?p=pre-administration-refunds&o=order#
I hope this information helps, and apologise that we cannot do anything further.
-Martha
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