Bookwhen - Online Booking System Reviews 526

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the booking process for its ease of use and reliability, often describing it as a game-changer that simplifies management. The user experience is frequently highlighted as intuitive and straightforward, making it easy for both businesses and their clients to navigate. The staff and customer service team are commended for being friendly, responsive, and genuinely helpful, providing excellent support and guidance. Many users also appreciate the website's design, finding it easy to set up sessions, manage bookings, and organize their activities efficiently. Conversely, a small portion of people felt the booking system could be clumsy and illogical, particularly when trying to book multiple classes. Some users also mentioned initial difficulties in setting up the system exactly as desired and expressed concerns about data security.

What people talk about most

Booking process

Users describe positive interactions with the booking process. Many customers find the system easy to use,... See more

User experience

Reviewers mention positive feedback about user experience. Many customers find the system easy to navigate,... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being incredibly... See more

Website

Customers had positive experiences with the website. Many reviewers found the platform super easy to navigate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to use, all the guides are helpful and it is easy for clients too, maybe needs to say on the first page that payments are taken after confirming booking as some clients hadn't got this far before... See more

Company replied

Rated 5 out of 5 stars

Bookwhen has been a game-changer! We’ve been using Bookwhen for our classes and it’s made everything so much easier to manage — from bookings and payments to communicating with customers. The s... See more

Company replied

Rated 5 out of 5 stars

I use Bookwhen for all my class and party bookings at The Creative Corner, and it’s been brilliant! It’s so easy to set up sessions, manage bookings, and keep everything organised. My customers find i... See more

Company replied

Rated 5 out of 5 stars

We are using BookWhen to manage our Gym booking system. Initially, we had some issues setting this up the way we wanted but customer support and the help pages were excellent. We now have a fu... See more

Company replied


Company details

  1. Event Management Company
  2. Software Company

Written by the company

We're passionate about helping businesses succeed - through great value booking software and a team focused on success, not just support. Over the years, we've transformed bookings for thousands of businesses, helped individuals follow their passions, and supported franchisors to scale internationally. We don't just provide "off-the-shelf" booking software. Just get in touch if you want to discuss this with us! You can get set up in 15 minutes - join us for a free two-week trial and reduce your admin time today 😊


Contact info

4.8

Excellent

TrustScore 5 out of 5

526 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I find bookwhen simple to use and to…

I find bookwhen simple to use and to add and subtract programs. love the booking system and I feel like once the program is on the site I am handsfree.

December 24, 2024
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

That's great to hear, Maureen. Thanks for choosing Bookwhen. We are happy to have you on board. 🫶🏻

Rated 5 out of 5 stars

We use it for our Charity since 2018

We use it for our Charity since 2018. Very relaible and easy to use. The Team is with us whenever we need a help too. Good to Go.

December 12, 2024
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

It's great to hear you've had a positive experience and enjoy using Bookwhen. We value having you on board. 💚

Rated 5 out of 5 stars

Outstanding Customer Service

The team at Bookwhen have been very proactive and supportive; going beyond the call of duty. It is refreshing to come across a company that treats customers in such an outstanding manner.

December 11, 2024
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Thanks for the lovely feedback, Mr Harvey. We're always happy to help and glad to have you on board. 😊

Rated 5 out of 5 stars

Thanks for helping me always when I…

Thanks for helping me always when I have question. The feed back is very quick and useful.

December 2, 2024
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

It's our pleasure, Kayo. We're thrilled to have you on board. 😃

Rated 5 out of 5 stars

I recently started my own fitness…

I recently started my own fitness business and was recommended Book when from a family member. It takes the worry out of managing my bookings and keeps me regularly updated. I would recommend the Booking app .

November 1, 2024
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Thanks so much, Frank. We are delighted about the recommendation as well as your promising start with Bookwhen and, hopefully, of your business too. 😊

Rated 5 out of 5 stars

Great service BUT the best thing is…

Great service BUT the best thing is this company is human and treats you like a person not Number$.

October 29, 2024
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Thanks for the lovely feedback, Bebiella. We're always happy to help and thrilled to have you on board.💚

Rated 5 out of 5 stars

Bookwhen has made running a business a…

Bookwhen has made running a business a lot easier. Before using Bookwhen keeping track of appointments and payments was a real hassle but Bookwhen takes all the hard and stressful work away.
I cannot recommend Bookwhen enough👍🏼

October 15, 2024
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

This is great to hear, Wayne. We're thrilled that Bookwhen was able to streamline your admin and that you've enjoyed using it. Thanks so much for sharing your feedback. 🤩

Rated 5 out of 5 stars

Literally the most responsive and…

Literally the most responsive and supportive support team. Every time I write Dani answers and sends me videos to demo the point when I’m struggling.

I’m so glad I invested in the system. It is helping me grow my Pilates business. My customers find it dead easy to use. Any hiccups is usually user error - but Dani and others always sort issues out and most importantly help me understand what went wrong so I can resolve for myself in the future.

September 27, 2024
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Thanks for the lovely feedback, Alison. We'll be sure to pass this on to our Support Team.💚
We're happy to hear you've had a great experience and that you're growing your Pilates business. We're so excited to have you on board.

Rated 5 out of 5 stars

Bookwhen is perfect for our little Studio

Bookwhen is really a great system for our new Pole, Aerial and Yoga studio to manage our bookings and customers.
Just connecting my paypal account did not work in the beginning but I could solve this issue.
Adding new classes is really easy and our students are very happy with the booking process.

September 14, 2024
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

This is great to hear, Bianca. Thanks for sharing this with us. We're excited to have you and your studio on board. 🤩

Rated 5 out of 5 stars

Bookwhen makes it easy for me to monitor all classes and bookings

Bookwhen makes it easy for me to see what classes are busy and plan accordingly. I can easily download information on bookings and cancelations. When I couldnt find th right info, they were really quick in supporting me.

September 10, 2024
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Thanks for this great feedback, Gavin. We're thrilled to have helped streamline your event admin. 💚

Rated 5 out of 5 stars

The bookwhen Online Booking System…Time Saver

The bookwhen Online Booking System honestly has made my training sessions more productive. It has allowed me to focus on my trainee's, it's all about time management. Bookwhen has taken away the added tasks of having the responsibility booking trainee's in, Blocking out days when I'm not available, and at times months ahead. Thank you Bookwhen you're a life saver

September 11, 2024
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Ah, thanks for this lovely feedback, Linda. 🫶🏻
We're happy to have you on board and glad to help.

Rated 5 out of 5 stars

Brilliant booking system!

I've used bookwhen for a few years now, and it always functions as required. The times when I've had problems, the customer support team is brilliant at helping me out. I've also seen improvements during that time that I didn't even know I needed, which shows a team which is all about making the best possible booking experience for its users.

August 27, 2024
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Thanks for choosing Bookwhen, Geoff. It's great to hear you've had a great experience with the system and support team. We're always happy to help and thanks for sharing your feedback. 💚

Rated 5 out of 5 stars

Excellent service family business and…

Excellent service family business and excellent customer support I recommend 100%.
GreenMotion - HellenicRentals Skiatho.

August 24, 2024
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Thanks for the lovely feedback and recommendation, Anna. We're thrilled to have you onboard. 😊

Rated 5 out of 5 stars

good booking system quality and price

good booking system quality and price! people helping when needed

August 13, 2024
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

I'm so glad you've had a positive experience, Marie. We're thrilled to be working with you! 💚

Rated 5 out of 5 stars

Easy to use and EXCEPTIONAL customer service

Not only is Bookwhen super easy to use, even if you are a tech-avoider, but the customer service is absolutely out of this world. I've never waited more than 24 hours for help, and the agents always follow up to make sure things are working okay. Absolutely exceptional, I can't rate them highly enough.

August 12, 2024
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

We're so glad you've had such positive experiences with our Support team. We're thrilled to have you on board. Thank you for the lovely feedback.💚

Rated 5 out of 5 stars

I’ve used Bookwhen for years now and…

I’ve used Bookwhen for years now and it’s brilliant. Easy for me to set up all the information and make changes when I need to, and my customers find it super simple to make their bookings. I’ve tried another booking system but it was nothing in comparison as I couldn’t add as much detail or class information on there. Also, Bookwhen has fantastic customer service. I’m useless with technology and Bookwhen always get back to be so quickly to solve any queries I have.

August 1, 2024
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

We're thrilled to have you on board, Sara. 💚
Thanks for such lovely feedback. We're glad to hear it's been such a positive experience.

Rated 5 out of 5 stars

Brilliant and easy

Brilliant way to get clients booked in for classes, easy to use highly recommend

September 22, 2023
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Thanks for the lovely feedback, Vicky. It's great to hear Bookwhen helped simplify your client journey. We're happy to have you on board. 🌟

Rated 5 out of 5 stars

A very capable and useful platform

July 9, 2024
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

It's great to hear you're finding Bookwhen helpful in organising your events. Thanks for the feedback, and we're happy to have you on board, Ravi. 😊

Rated 5 out of 5 stars

Love Bookwhen

Love Bookwhen, super easy and efficient

June 26, 2024
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

That's great news, and thanks for sharing! We are so pleased to have you onboard, Portia.😃

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