Bookyourtour Reviews 

Scam site. Beware.
Attempted to book a tour, but no communication and double-billed. Attempting to resolve, but no success as yet.

Went to Granada on a last minute trip and official tickets to the Alhambra were, needless to say, sold out.

Two days into the four day trip I decided to find tickets somehow—in saying that, I was not prepared to pay the mad prices I saw on some booking and tour sites, so I decided on this company as the prices seemed quite reasonable.

I booked on the Sunday for a tour (inclusive of the palaces) on the Monday… Late on Sunday my voucher came through and Monday morning early I trekked up to the Alhambra.

The guide (Carmen) was waiting for us at the entrance and was an absolute delight. She mostly spoke English, but also Spanish as there were two Spanish speakers in the group. She was so knowledgeable about the place and its history, not to mention familiar with the rhythm of the place, that even though it was quite busy in some areas it never felt like it.

Had I visited on my own, I would have probably rushed through in an hour. But because the guide was such a good storyteller I stayed the three hours of the tour and two extra hours just looking around.

We had a lovely time exploring the palaces and gardens of Alhambra with our guide Carmen, she was most charming and sophisticated, making our visit to Alhambra a truly magical experience.

BOOKYOURTOUR.INFO IS A SCAM

They didn't have tickets - full stop.

You prepay to wait inline to NOT get tickets from them.

You won't hear from bookyourticket when the day of your visit comes.

They keep your money.

They stop responding.

Paid for Alhambra tickets in early February. Confirmation email said a link to access the tickets would be sent a couple of days before the tour date. Two days before the tour date I emailed asking for the link and was told that tickets were sold out.
Appalling!
Suggest you do not use this company for anything.

Firstly We may have been the 'lucky' ones in that the tour guide did have the tickets when we arrived.
The tour was supposed to be in 'English' but was predominantly in Spanish which meant that 75% of the time we had no clue what was been said.
The tour itself was NOT informative, we passed through rooms, courts, gardens without being told it's history.
It was a 2.5 hour tour but we were bored and couldn't wait for it to end.
We would not recommend this company nor the tour guide Juan one bit but as many other people have said, you don't even know you are engaging them. I too thought I was booking from the official Alhambra website.
A truly disappointing experience

Worst experience ever. Booked a tour in Sevilha and they did it to Granada. Asked for my money back as they somehow misleading the things. At least they could change it for tomorrow but the people were so unpolite and they only just to talk not allowing you to explain the situation. Sounds dcam! Do it by yourself!

A total fraud! We payed the amount and were told that we had tickets. Several times during the last week we received notes that they were not sure that could get the tickets. And finally the day before: no tickets. Lets see if we will have the refund that thay promised!!!!

First, Book Your Tour (and similar companies) buys up all the 19€ tickets to the Alhambra to resell for 49€, and then give you a rushed 2-hour tour of the Alhambra. Half is of the free stuff, while the other half is the paid stuff (Nasrid and Generalife). Since you are rushed and in a large group, you can’t take time to get the photos you want and don’t learn much beyond “see how the greens of these tiles differ? That means it’s real.” While vaguely interesting, this was NOT the experience I was hoping for on my rare moment in Granada, nor was I happy with such an upcharge. Herding a group of 10-20 people around with headsets that work for only a short distance and with plenty of static is not a good experience, and waiting for 19 people to take their photo so you can take yours, while your headset again goes out of range in a fit of static… SUCKS. Plus, I thought the tour was going to be at least 3 hours, so this was a huge disappointment and a huge layout of funds for a short, bad experience. Sure, the Alhambra is a cool piece of history, but the main reason to BOOK FAR IN ADVANCE is to avoid paying these vultures for a poor experience and just go yourself at your own pace with an informative app. Just think — 10-20 people, let’s say 15, with an upcharge of 30€, is 450€ or 225€/h. That’s a lot for something an app can do for you. Or Wikipedia. Or a high school kid with either in hand.

All reciews from other people regarding this organisation is unfortunately enough true! Its one big cheat. After payment with credit card you get an “official looking” confirmation mail, even with user code and password. Once you try to obtain your entry tickets they send you a mail that the tickets are sold out and that they still “try” to get tickets. You won’t! Believe all negative reviws of the other people. Such a shame as we saw the visit as a once in a lifetime opportunity… 🥲🥹

Tickets were bought three weeks in advance and we were only informed 4 days beforehand that they didn't actually exist, so we had to hope for cancellations. In the end there were none, we were reimbursed, but we lost a lot of money going to Granada, travel, hotel, etc, without being able to enter the Alhambra, which was the aim of the trip.
ABSOLUTELY AVOID

This company is NOT the official ticket seller for The Alhambra in Grenada, Spain. They sell guided tours. When I booked a tour, I thought I was getting a tour WITH entrance tickets, as shown on their site. However, after payment, I received an email with this statement "Thank you for booking a guided tour of the Alhambra with us."
"A few days before your visit we will send an email so you can access the client area and print or download the voucher on your mobile phone. On the voucher you will find all the information about the visit: meeting point, meeting time, contact phone number, etc."
"If we were not able to get the tickets, the day before the visit we will cancel the reservation and proceed to refund the amount paid."
This is all great and good, HOWEVER, if the DAY BEFORE your visit they have not gotten tickets and cancel your reservation, you are out of luck. A refund is great, but if you've made travel and lodging arrangements (and paid for them) you're stuck. The chances of getting "last minute" tickets are pretty slim, especially during high season.
After discovering this and doing more online research, I contacted the company and demanded they cancel the reservation and refund my money, and advised them that their website is a little deceptive. They promptly replied and did cancel the reservation and stated that my refund will appear on my next CC billing statement. (I'll wait and see how that turns out!) Perhaps this company is a reseller/ticket consolidator and buys blocks of tickets. Perhaps it would have all worked out in the end. But, having already made travel and lodging arrangements, I wasn't willing to take that chance. For what it's worth, go to the official website and purchase your tickets.

This agency is a cheat. Stay away and get your tickets from the official site. Not worth even one star.

This company is deliberately overbooking! Unfortunately we believed that alhambra.org is the official web site, but it is not. We booked our tour to Alhambra well in advance of our visit to Granada, but on our arrival we were informed that there are no available tours. The company informed that they are keeping an eye on possible cancellations, which just kept us in a waiting position. The money was nevertheless drawn from our account right before the cancellation (but later refunded). However, it all meant that we lost the chance to visit Alhambre.

The guide was nice and friendly. But the guidet tour was terrible.Thr guide did not now much about the place. The booking for an Alhambra guidet tour was very complicate. Do not use this company. The are expensive and thequality is bad.

I wish I had seen these other reviews before I was tricked into buying Alhambra tickets from this "bookyourtour" site! On Oct 14, I bought tickets to visit on Oct 25 - a date which they indicated had availability. Never heard from them until today (Oct 23) when they messaged me telling me that there were no tickets available but that they were "keeping an eye out for cancellations". This is when it dawned on me that I had been tricked into thinking that this was the official Alhambra website. Now it is too late to get tickets! We will have to show up at the ticket office on the 25th at the crack of dawn (the only day we have in Granada) and pray that maybe we can get a couple of tickets. This "bookyourtour" website said they'd refund my money if they couldn't get me the tickets. I'll believe it when I see it. And if I see any suspicious/unauthorized activity on my credit card, I'm going to think it is coming from these people because of the way they do business. Shameful!

Don’t use them they are having a no refund policy. Even if you are hospitalized. Also there web addresses make them look official- THEY ARE NOT - stay away and use other better alternatives!!!

We booked their tour on March 8 for the tour date of March 24.
on March 16, they informed us that the booked tour was sold out.
We already bought flight+ hotel for this visit.

what a screw up.

Overpriced tours at the Alhambra. With the domain alhambra.org they pretend to be the official website of the monument.
(Unfortunately, .org domains are no longer reserved for organizations)