I placed an order for two pop-up cards and after hitting submit realized that the cards were being mailed from the UK. I had selected a dispatch date that would mean international mail would arrive to... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Super quick delivery, lovely packaging! Ordered two things which I then realised after ordering would look exact same so hard to differentiate! Emailed and got a same day response before shipping th... See more
Company replied
I bought a pop-up card from Boomf for my friend and it was honestly amazing. The quality was fantastic and the pop-up design was such a fun surprise—it really made the card feel special and memorable.... See more
Company replied
I experienced a small issue with my order and reached out to Boomf for help. The response was excellent, very fast and reassuring. Will, one of their team members, went above and beyond to make sure... See more
Company replied
Company details
Written by the company
We believe in making special occasions that little bit more special. Our journey started with the personalised Marshmallow, aka The Edible Selfie which launched in December 2014. Since then we have launched an exploding card range! The original exploding card, the Boomf Bomb, bursts free from the envelope in a confetti shower and leaves you with a personalised photo cube. Other products include the oh-so-cute Wild Card Collection, the flying Flutter Card and mouth watering Personalised Chocolate. We aim to spread smiles and put the joy back into sending a card. Send more than a card.
Contact info
Unit 1, Meadow Road, Reading, RG1 8LB, Berkshire, United Kingdom
- +44 330 053 2238
- hello@boomf.com
- boomf.com
4.5
Excellent
28K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was delighted with the service from…
I was delighted with the service from Boomf, especially Yurica @ Boomf who when I contacted them swiftly corrected the address for my Dad's Fathers' Day card. Thank you so much!
June 14, 2025
Unprompted review
Reply from Boomf
Hello Darren,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
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I ordered with the incorrect delivery…
I ordered with the incorrect delivery address so I went on the chat. I waited a short while for a response but Will sorted it all out for me with great ease. Great customer service thank you.
June 13, 2025
Unprompted review
Reply from Boomf
Hello Alison,
Thank you so much for taking the time to leave a lovely review.
Every person on our team genuinely cares about each and every experience, and we do our best to provide you with the best product and service possible.
If you ever need our help - we're here for you. Just email us or start a chat on our boomf.com website.
Kind regards,
Team Boomf
Helpful customer service
Had to contact Boomf to change the delivery address. They replied promptly and were very helpful! Thanks Will!
June 10, 2025
Unprompted review
Reply from Boomf
Hello Jo,
Thank you so much for taking the time to leave a lovely review.
Every person on our team genuinely cares about each and every experience, and we do our best to provide you with the best product and service possible.
If you ever need our help - we're here for you. Just email us or start a chat on our boomf.com website.
Kind regards,
Team Boomf
Never used this company before
Never used this company before. Easy to order and reasonably priced. Arrived very quickly and nicely packaged. I was a little confused as to what had arrived so emailed Boomf and got a reply almost immediately explaining what was in the parcel and how it worked. Light bulb moment! Brilliant. Thank you. Would recommend and will use agian
June 9, 2025
Unprompted review
Reply from Boomf
Hello,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
I'm Never Disappointed.
Firstly, I have used Boomf before and have never been disappointed with their product. My grandchildren absolutely love the poppy up cards! I use Boomf every time now, although a little more choice would be lovely. I made a mistake in the delivery date of my last order and received amazing support from the Live Chat. I waited a few minutes for a reply but it was sorted very quickly and to my complete satisfaction. Well done Boomf Team and thank you for saving a very embarrassed gran from a very red face!
June 6, 2025
Unprompted review
Reply from Boomf
Dear Angie,
Thank you so much for taking the time to share this lovely review with us! We are so happy that you enjoyed our Customer Service, and that we were able to help.
Looking forward to seeing you again!
If we can ever help or take your feedback on board - we're here for you, just email hello@boomf.com
Kind regards,
Boomf
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Very convenient gift shop
June 3, 2025
Unprompted review
Reply from Boomf
Dear Richard,
Thank you so much for taking the time to share this lovely review with us! We are so happy that we were able to help.
Looking forward to seeing you again!
If we can ever help or take your feedback on board - we're here for you, just email hello@boomf.com
Kind regards,
Boomf
Reply from Boomf
Dear Jill,
Thank you so much for taking the time to share this lovely review with us! We are so happy that you enjoyed our Customer Service, and that we were able to help.
Looking forward to seeing you again!
If we can ever help or take your feedback on board - we're here for you, just email hello@boomf.com
Kind regards,
Boomf
Excellent customer service from boomf
Excellent customer service from boomf. I made the mistake of putting the wrong address on my order late at night so messaged them. They came back the next morning saying they had rectified my mistake. Highly recommend boomf !!
May 25, 2025
Unprompted review
Reply from Boomf
Hello Ross,
Thank you so much for taking the time to leave a lovely review.
Every person on our team genuinely cares about each and every experience, and we do our best to provide you with the best product and service possible.
If you ever need our help - we're here for you. Just email us or start a chat on our boomf.com website.
Kind regards,
Team Boomf
Excellent customer service
Excellent customer service - I love that you can chat with someone real. Gifts and cards are superb.
May 15, 2025
Unprompted review
Reply from Boomf
Dear Debra,
Thank you so much for taking the time to share this lovely review with us! We are so happy that you enjoyed our Customer Service, and that we were able to help.
Looking forward to seeing you again!
If we can ever help or take your feedback on board - we're here for you, just email hello@boomf.com
Kind regards,
Boomf
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Excellent!
Recently, I ordered a card for my boyfriend's birthday. It was super easy, cute, and the delivery was even quicker than expected.
Everything was great, except that the card didn't really pop out right away. Out of curiosity, I reached out to them, and they replied in less than 10 minutes.
I want to give a special thanks to Will, who did everything to help- even offering a replacement, a refund, AND even discounts for future orders, which honestly shocked me. I had never experienced such generous customer service.
I wouldn't advise reaching out to them without a reason though- that wasn't my intention at all- but they still went above and beyond to make sure I was happy.
Will definitely be ordering again!
May 10, 2025
Unprompted review
Reply from Boomf
Dear Kristiāna,
Thank you ever so much for taking the time to leave us such a thoughtful review.
Will is our shining star, who genuinely looks out for our customers, and we're so happy to hear that you've had a positive experience with our lovely Customer Service team.
Looking forward for your next purchase.
If you ever need our help - we're here.
Kind regards,
Team Boomf
Ordered from Boomf for the first time
Ordered from Boomf for the first time, had a slight issue with the item when it arrived but their customer service was excellent! They couldn’t do enough to help - will definitely be ordering again!
May 4, 2025
Unprompted review
Reply from Boomf
Hi Kathryn,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
I have never used this company before
I have never used this company before, but the website is great and easy to use. I made a mistake with my order address so I contacted the customer service which dealt with my query straight away. Five star will use again. Thanks.
May 5, 2025
Unprompted review
Reply from Boomf
Dear Caroline,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
Waste of money …a true damp squib!!!!
Bought a confetti card for son’s 13th birthday and spent quite a bit on it! He opened it today in front of family and friends and it didn’t do anything at all literally had to pull the card out and throw the confetti on him…absolute WASTE OF MONEY!!! Really disappointed would have rather bought a personalised card and written in instead a failed suprise card and then you are left with a piece of cardboard that doesn’t look like a card…don’t bother!
April 27, 2025
Unprompted review
Reply from Boomf
Hello Karen,
Thank you so much for reaching us out and for bringing this to our attention.
Could you please send us an email at hello@boomf.com with your order so we can take a look into this matter.
Rest assured that we will look into this for you.
Thank you,
Team Boomf
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Returned Card
I had not given the flat number so Royal Mail returned the card back to Boomf and they very kindly resent it, I did pay for the second postage but they kept me up to date with everything and I was most appreciative of their help.
April 16, 2025
Unprompted review
Reply from Boomf
Dear Jacqueline,
Thank you so much for taking the time to share this lovely review with us! We are so happy that you enjoyed our Customer Service, and that we were able to help.
Looking forward to seeing you again!
If we can ever help or take your feedback on board - we're here for you, just email hello@boomf.com
Kind regards,
Boomf
Great customer service.
Really easy to use, upload photos etc.
I contacted customer service to change the delivery address, very quick reply and all sorted.
Great job.
April 15, 2025
Unprompted review
Reply from Boomf
Dear Collin,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
amazing support!!
April 14, 2025
Unprompted review
Reply from Boomf
Dear Daniel,
Thank you so much for taking the time to share this lovely review with us! We are so happy that you enjoyed our Customer Service, and that we were able to help.
Looking forward to seeing you again!
If we can ever help or take your feedback on board - we're here for you, just email hello@boomf.com
Kind regards,
Boomf
Boomf, bombed
Super disappointing & definitely not worth 14 quid with the shipping. 10/10 to the Boomf marketing team to build the brand awareness. 1/10 to the design team who printed (albeit in small type), Boomf branding on the envelope. The result - daughter sussed it was an 'exploding' card before opening it, thus the fun was lost. Like, come on guys!... If s*x toy retailers can manage to do 'plain' packaging, surely you can too?! Whoever said 'size doesn't matter' hasn't had a Boomf card. :(
April 8, 2025
Unprompted review
Reply from Boomf
Hi J,
We are so sorry to hear that.
We really do appreciate your feedback and would like to reassure you that I have passed this over to my manager as we are constantly working to improve our products and services based on the feedback we receive.
Thank you,
Team Boomf
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I would totally recommend Boomf.
I would totally recommend Boomf.
It was my girlfriends birthday yesterday and BOOMF ! It was a shocker, lol. Everyone loved it. I think you might be getting a few customers as they asked me where i purchased it from, and I sent them a link to your website.
Thank you once again. 🙏🙂
April 12, 2025
Unprompted review
Reply from Boomf
Hello Sakhawat,
Thank you so much for taking the time to leave a lovely review.
Every person on our team genuinely cares about each and every experience, and we do our best to provide you with the best product and service possible.
If you ever need our help - we're here for you. Just email us or start a chat on our boomf.com website.
Kind regards,
Team Boomf
Reply from Boomf
Dear Will,
Thank you so much for taking the time to share this lovely review with us! We are so happy that you enjoyed our Customer Service, and that we were able to help.
Looking forward to seeing you again!
If we can ever help or take your feedback on board - we're here for you, just email hello@boomf.com
Kind regards,
Boomf
Great unique products
Great unique products. Prompt customer service. Make someone's day special A++++
April 10, 2025
Unprompted review
Reply from Boomf
Dear Emma,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
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