Boospa Reviews 

Reply from Boospa

Sep 23, 2026

Hello Derek,

We are sorry to read about your experience and especially as you have confirmation that the returned pump was delivered to us. We have located your return request in our system, but unfortunately we do not currently have any further information regarding the processing of the returned pump. We have therefore forwarded your case to our after-sales service team so that they can investigate the situation and provide you with an update as soon as possible. We sincerely regret the lack of communication you have experienced and thank you for your patience. Please do not hesitate to contact our customer service team again if you require any further information.

Have a nice day.
Emeline - BOOSPA.

Reply from Boospa

Sep 18, 2026

Hello Jason,

We sincerely thank you for taking the time to share such a detailed account of your experience! We’re delighted that the photos and dimensions in our catalog helped you easily find the right part for your spa. We’re also pleased to hear that the part is working perfectly after installation and testing, and that you appreciated the packaging as well as the extra small fittings. Regarding the slight leak you noticed, please don’t hesitate to contact our customer service team if it persists: we’ll be happy to advise you and help you find the right solution.
Thank you again for your trust. We hope to have the pleasure of serving you again in the future and remain available for any questions or advice you may need.

Have a great day.
Emeline - BOOSPA.

Reply from Boospa

Sep 23, 2026

Bonjour,

Nous sommes vraiment désolés d’apprendre que vous avez été déçu. Notre service client a bien répondu à vos e-mails et vous a aidé à régler votre demande. Une fois qu’un colis a été expédié et remis au transporteur, nous n’avons malheureusement plus aucun contrôle direct sur le processus de livraison ni sur les retards pouvant survenir pendant le transport. D’après les dernières informations dont nous disposons, il semble que notre service client ait désormais réussi à résoudre le problème. Nous prenons néanmoins très au sérieux vos remarques concernant la communication et le suivi de la livraison, et nous les transmettrons à notre équipe. N’hésitez pas à contacter à nouveau notre service client si vous avez besoin d’informations complémentaires ou d’aide.

Bonne journée.
Emeline - BOOSPA.

Reply from Boospa

Apr 10, 2026

Hello Dirk,

Thank you so much for your message—it really made our day 😊 We’re thrilled to hear that you see BOOSPA as a well-organized and reliable company. That’s exactly the experience we aim to provide to each of our customers. We’re also very happy to hear that you enjoy doing business with us—that’s the best compliment we could receive!

We hope to have the pleasure of serving you again very soon. Please don’t hesitate to contact our customer service team with any questions or if you need further information; we’re always happy to assist you.

Have a great day.
Emeline - BOOSPA

Reply from Boospa

Apr 10, 2026

Bonjour John,

Thank you very much for your kind feedback 😊 We are delighted to hear that your order arrived promptly and was well packaged. We are especially pleased that the replacement control panel works well and has allowed you to extend the life of your heater. Providing reliable solutions like this is very important to us. We hope to have the pleasure of serving you again in the future. Please feel free to contact our customer service team if you need any information or assistance, we will be happy to help.

Bonne journée.
Emeline - BOOSPA.

Reply from Boospa

Apr 10, 2026

Hello Adam,

Thank you so much for your very positive feedback. We’re delighted to hear that you appreciated the fast delivery and the wide range of parts available. We do our best to offer products that can sometimes be hard to find, and your message confirms that this meets your expectations, even internationally. We hope to have the pleasure of serving you again very soon. Please don’t hesitate to contact our customer service team with any questions or if you need further information; we’re always happy to assist you.

Have a great day.
Emeline - BOOSPA.

Reply from Boospa

Mar 24, 2026

Hello Ronald,

We sincerely apologize for the delay regarding your order. The item you ordered is currently being restocked, as indicated on its product page. In such cases, delivery times may be slightly longer than expected. We invite you to contact our customer service team so we can provide you with a more accurate estimate of the delivery time. Regarding the language, we are surprised by your feedback, as we always respond in English when our customers do not speak French. Furthermore, after checking, we cannot find any request from you in our customer service records. We are, of course, at your disposal and would be happy to assist you promptly if you contact us again.

Have a great day.
Emeline - BOOSPA.

Reply from Boospa

Mar 18, 2026

Hello Stephen,

Thank you for your message. We are truly sorry to hear that the part you received is not compatible with your spa. To verify your situation and assist you with your refund request, please contact our customer service team directly. After checking our records, we unfortunately cannot find any request associated with your name at this time. Our team will be happy to review your case, verify the information, and offer you a suitable solution as soon as possible.

We are, of course, available to answer any further questions you may have.

Have a great day.
Emeline - BOOSPA.

Reply from Boospa

Mar 13, 2026

Hello CD,

We would like to thank you for your positive feedback. We are delighted to hear that you consider our store to be an excellent place to find spa parts and accessories, especially MSpa parts. Your recommendation means a lot to us and encourages us to continue offering the best service possible. We hope to have the pleasure of serving you again in the future. If you have any questions or need any information, our customer service team is always available to help.

Have a great day.
Emeline - BOOSPA.

Reply from Boospa

Mar 13, 2026

Hello Andy,

Thank you very much for your message and for your positive feedback. We are delighted to hear that you were satisfied with our service, both for the spa cover and for sending the missing parts. Your satisfaction is very important to us and we are happy to have been able to provide you with a solution quickly. We hope to have the pleasure of serving you again in the future. If you have any questions or need further information, our customer service team is always available to help.

Have a great day.
Emeline - BOOSPA.

Reply from Boospa

Jan 26, 2026

Bonjour Chicco,

Nous sommes sincèrement désolés de lire votre déception. Effectivement, pour nos clients professionnels, le remboursement des retours s’effectue sous forme d’avoir, comme précisé dans nos Conditions Générales de Vente. Nous sommes navrés si cela n’a pas été clair au moment de votre commande. Votre remarque est précieuse et nous allons veiller à rendre cette information encore plus visible à l’avenir. Nous restons bien entendu à votre disposition si vous avez la moindre question ou besoin d’aide pour utiliser votre avoir. N’hésitez pas à contacter notre service client, nous serons ravis de vous accompagner.

Bonne journée.
Emeline - BOOSPA.

Reply from Boospa

Oct 28, 2025

Hello Tony,

Thank you so much for taking the time to share your experience! We're very pleased to hear that you received the technical advice you needed quickly and that the replacement parts arrived promptly and worked perfectly. It's always our goal to provide professional and efficient service, and we're glad to know we met your expectations.
We hope to assist you again in the future — feel free to reach out to our customer service for any further information.

Bonne journée.
Emeline - BOOSPA.

Reply from Boospa

Aug 29, 2025

Bonjour Terry,

We are truly sorry for the unusual delay with your order and completely understand your frustration after waiting so long
As mentioned in the email we sent you, your replacement pump was shipped last week and should arrive very soon. We sincerely hope this delivery will resolve the issue quickly. Please don’t hesitate to reach out to our customer service team if you’d like more detailed tracking information or have any other questions — we’ll be happy to help.

Have a nice day.
Emeline - BOOSPA.