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Rated 1 out of 5 stars

No reply to email chases and no phone number. Tracking info not working No update what so ever Take the money asap but no customer service at all. Really disappointed considering they want to... See more

Rated 1 out of 5 stars

I ordered the carbon insoles with the memory foam 1 week ago and still have not received any communication regarding delivery. I have checked the delivery tracker and they still have not been... See more

Company replied

Rated 1 out of 5 stars

Absolutely shocking spent £100 with them took forever to arrive from china, half order wasn't there so asked to cancel and refund but sent out anyway and said return it knowing it has to go back to... See more

Company replied

Rated 1 out of 5 stars

One star, as I cannot leave a worse review. Ordered a pair to see if it would improve my running time, fitted them under my existing insoles, wore them around the house, but could feel how much every... See more

Company details

  1. Sporting Goods Store

Written by the company

At BoostSteps, we are dedicated to providing high-quality products that enhance comfort and performance. Specializing in carbon fiber insoles, we prioritize innovation, durability, and customer satisfaction. Our team is passionate about helping our customers find the perfect fit for their needs, whether for everyday use or specific activities. We pride ourselves on exceptional service, fast shipping, and transparent communication.


Contact info

1.9

Poor

TrustScore 2 out of 5

25 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Sounds like I was cheated

There are a few problems for my order.
1) it took quite a long time for the delivery. When I want to track my delivery after clicking their website, my internet security software popped up saying that the website was affected, therefore I can't get in to check with that.
2) I have ordered the carbon fibre together with a memory foam insole. However, it came with the carbon fibre insole but a pair of cheap quality, plain white rubber insole. It's completely not memory foam, no contour shape at all and has to be cut to size. Literally you can find this insole from any cheap shoes.
3) I have sent an inquiry back to the company about their "memory foam insole" but there is no response.
4) The company sent me a review link, however, same as their website, my internet security blocked it as malicious code found in the website. That's why what I can do is to review here.

To be fair, I didn't test the carbon fibre insole yet as it has to be placed under the original insole. For my boots, there are shock absorbing material in the heel area of the boots as well. If there isn't any better insole that can provide the shock absorbing function, I won't give it a try as the carbon fibre one is really hard (not sure if it could be bent as advertised). So I can't comment on the effect whether or not it does what it advertised.

November 23, 2024
Unprompted review
Rated 5 out of 5 stars

Incredible performance improvement!

Booststeps Pro have truly revolutionized the way I train. As soon as I tried them on, I immediately noticed the difference: the heel and arch support is exceptional and I felt immediate relief while running. After weeks of use, I can say that they have also reduced my fatigue and muscle soreness that I often had after workouts. A great investment for anyone who wants to improve their performance without compromising comfort. Highly recommended!

October 21, 2024
Unprompted review

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