There's a few idiosyncrasies with how the vouchers and the discounts work that you figure out by trial and error. Right now I have to wait 24 hours before I can buy the voucher and it's already delaye... See more
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Issue with card loading which transpired to be a notification issue rather than the card. On raising the problem, it was quickly looked at and they personally reached out to check fully resolved, with... See more
Company replied
Raise a query on 31st March (253604), chased on 8th April (which just raised another number 254219) - still no response as of today 17th April. I have been trying to add funds to a reloadable card... See more
Company replied
Boostworks provides an outstanding service. We use their platform to provide retail discounts and peer to peer recognition for our employees. What really stands out is their quick response time to... See more
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Company details
Written by the company
Boostworks is a UK leader in people engagement on a mission to help every person in every UK organisation thrive. With over 20 years of experience collaborating with a diverse range of organisations to help them support and reward the people they look after, we get people better than anyone, and combine our personal skills with our technological skills to build the tools that truly lift people up.
Contact info
Victor House, Wheatley Business Centre, Old London Road, Wheatley, Ox33 1XW, Oxford, United Kingdom
- 01865 876696
- hello@boostworks.co.uk
- boostworks.co.uk
3.8
Great
140 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great experience working with all the…
Great experience working with all the team at Boostworks!
February 20, 2025
Unprompted review
Reply from Boostworks
Hi Nicole 👋 Thanks so much for sharing your review!
My Experience of Boostworks
I have used the Boostworks Platform for many years now and have probably saved myself many hundreds if not thousands of pounds. Throughout this time I have never received anything other than an exceptional service in all respects. The range of discounts is excellent and significantly better than I have found elsewhere. The ordering process is clear, straightforward and always works…which is a rarer phenomenon than you might imagine. I would unhesitatingly recommend Boostworks to anyone looking to make genuine savings on a wide range of products and services.
February 20, 2025
Unprompted review
Reply from Boostworks
Hi Michael 👋 Thanks so much for sharing this wonderful review. We're so pleased to hear that you've had such a great experience using our service - this truly means a lot to us! Thank you.
Excellent customer service
Excellent customer service. Easy to get through to a human on the phone. The customer rep sorted my requests immediately on the phone and then followed up by email the same day to confirm.
February 19, 2025
Unprompted review
Reply from Boostworks
Hi Vansh 👋 Thank you so much for sharing your review. We're so pleased to hear you had an excellent experience with our team!
Great cashback and competitions
Great cashback and competitions. I would prefer that my lotto numbers are saved and automatically entered into each draw as they used to be though.
February 20, 2025
Unprompted review
Reply from Boostworks
Hi Emma 👋 Thanks so much for sharing your review. Your feedback on saving the lotto numbers is really useful - thanks for sharing this. We've captured this feedback and we'll review this as part of our ongoing plans to optimise our service. Thanks!
Simple platform to get work perks
February 20, 2025
Unprompted review
Reply from Boostworks
Hi Geoff 👋 Thanks so much for sharing your review - we appreciate you!
Please can Apple Pay be linked to the…
Please can Apple Pay be linked to the instant vouchers? Would make using boostworks much more convenient and easy to use.
It would also be great if boostworks could display the balance remaining on each voucher.
February 19, 2025
Unprompted review
Reply from Boostworks
Hi Greg 👋 Thanks so much for sharing your review! We totally hear your request about Apple Pay... watch this space! 👀 When it comes to checking the balance on vouchers, we've captured this feedback, thank you. In the meantime, instructions to check the balance on your vouchers should be available on your voucher or you can contact the retailer directly by visiting their website. If you'd like to discuss this further with us, please don't hesitate to contact us at help@boostworks.co.uk.
Always get good price and service with…
Always get good price and service with good offers and give aways
February 19, 2025
Unprompted review
Reply from Boostworks
Hi 👋 We appreciate you taking the time to share this review - thank you!
The new Morrisons vouchers you can no…
The new Morrisons vouchers you can no longer tell how much left you have to spend, think you should be able to see on every voucher how much you have left, especially considering when buying more they don’t always appear straight away in your App
February 14, 2025
Unprompted review
Reply from Boostworks
Hi Pamela 👋 Thank you for sharing your review. It's really valuable to hear this feedback and we appreciate you taking the time to share it. To check the balance on your voucher, you need to do this directly with the retailer. Instructions should be available on your voucher, or you can contact Morrisons directly by calling 0344 381 5042. Hope this helps!
I have been using Boostworks for a…
I have been using Boostworks for a couple of months now and finding great discounts on cinema tickets and travel. Always good to check here first to see if a discount can be applied. The savings I am making are great!
February 18, 2025
Unprompted review
Reply from Boostworks
Hi Lisa 👋 Thanks so much for sharing your review, we really appreciate you taking the time to do this. It's so brilliant to hear that you're making great savings. We hope our service continues to be valuable to you and you enjoy the many offers available!
Good value savings offers
February 17, 2025
Unprompted review
Reply from Boostworks
Hi Tony 👋 Thanks so much for sharing your review - we appreciate you!
I’ve used the Boostworks/Faircare…
I’ve used the Boostworks/Faircare scheme for many years and it has always been very good with money saving deals. However I’ve noticed a significant drop off in the cost savings you get on the deals and many of the reloadable cards are now obsolete.
February 15, 2025
Unprompted review
Reply from Boostworks
Hi 👋 Thanks for sharing this feedback with us. We're sorry to hear you've noticed a reduction in the cost savings available through our service - that's really disappointing for us to hear. For almost all reloadable gift cards that were available through our service, we have a digital voucher alternative available that offers the same rate of cashback and instant delivery, so you can make quick savings on your everyday shopping. Plus, we also added over 90 new voucher retailers in the last three months, giving you greater choice over where you save. We'd really appreciate having the opportunity to talk to you about your feedback in a bit more detail, to truly understand where you feel we've missed the mark. If you're up for it, please reach out to us at help@boostworks.co.uk and let's discuss.
Great to get cashback.... But
Great to get cashback, but it would be useful to see what the balance on gift cards is - I'm worried that I might delete a card that still has credit.
January 24, 2025
Unprompted review
Reply from Boostworks
Hi Jim 👋 Thanks so much for sharing your review with us and providing that feedback, we really appreciate it and totally understand your concern. You're able to check the balance for most gift cards and vouchers we offer, but it does depend on the retailer. To do this, simply go to your wallet, tap on the gift card/voucher and then 'Check balance' or 'View instant voucher'. If the retailer supports balance checks, there will be instructions for you to follow. We recommend always checking the balance on gift cards/vouchers before using or deleting them, just in case! Thanks again for sharing this feedback and do get in touch with us at help@boostworks.co.uk if you'd like to discuss this further.
Took payment - no voucher yet!
Took payment 72 hrs or so ago - still no voucher!
In 2025, what more technology they need to credit or issue a voucher after the payment is authorised by both banks (merchant and card issuer). All they need to have is an electronic giftcard number to attach to attach the top up/credit amount. Or does a postman need to knock on the door? In my view, it is illegal as well as criminal to hold on to someone's money when this business is already charging a service fee for their tech......If you cannot deliver a service within 24 hrs, do not charge the card, simple!...The whole world issues gift vouchers in seconds, so shameful & deplorable your service standards. First and last time - I won't use/recommend them again.
February 10, 2025
Unprompted review
Reply from Boostworks
Hi 👋 We're so sorry that you haven't received your voucher. To help us investigate this and support you, please can you get in touch with us by emailing help@boostworks.co.uk and provide your order number.
Misleading advertising and pricing
I was directed to use Rhino Car Hire for my trip to USA using my employee ‘benefits’ portal adminstrated by Boostworks.
The website is misleading and provides inaccurate prices that Rhino are unable to honour. Boostworks claimed I was getting 20% discount which was incorrect as also obtained quotation direct from Rhino Hire and the total price same.
When I was directed to Rhino I clearly input the correct details such as pick up and drop off destination and Rhino website confirmed 'total price' and coverage such as fuel to fuel, excess waiver etc. When proceeding the price practically doubled and then started requesting 'add-ons'.
I provided the URL link for my purchase and they said it was incorrect and not working. I copy and pasted the URL into an alternative internet browser, ensuring I have cleared all cookies and cache, and the link opened with all my information.
Avoid both companies.
January 21, 2025
Unprompted review
Reply from Boostworks
[Update 28.01.25] Hi Stuart 👋 We've investigated your issue with Rhino Car Hire now. Unfortunately, there was a technical error with their site which meant that one-way rental requests were defaulting to the original pick-up point. This issue is unrelated to the offer itself but we can understand the frustration this will have caused you. We've been advised that Rhino Car Hire still have your enquiry and are looking into the issue. The offer itself is 'Save up to 20%' which means that the discounts available vary depending on the location and the type of vehicle, but you can get up to 20% off. If you'd like to speak to us about your experience further, please don't hesitate to contact us at help@boostworks.co.uk.
Hi Stuart 👋 Thanks for sharing your review and bringing this to our attention. We always strive to make our offers clear and easy to use, so it's disappointing to hear that you found our website misleading. We're currently investigating this with Rhino Car Hire to understand exactly what happened and why the offer didn't work for you. We'll provide an update here as soon as we know more.
Extremely disappointed
I logged into my account to find my cashback had expired. I contacted customer care and was informed that if I don't use my cashback within twelve months then it's void. What a con! I wasn't made aware of this when I purchased vouchers through Boostworks site. I was building up my cashback to withdraw once I'd reached a certain amount. I will never use their platform again.
January 17, 2025
Unprompted review
Reply from Boostworks
Hi Ed 👋 We're really sorry to hear that your cashback has expired. We'd like to resolve this for you, so a member of the team will be in touch with you directly about this.
£1300 on a scam
I bought a £1300 airline gift instant voucher under Boostworks’ promise of a 6.5% cashback with incredibly confusing and jargon rich T&Cs (listed on the AirlineGift website). To redeem I was directed to the airline gift website, which turns out you can only book flights using their platform which are listed as £500 more expensive (for a 2hr flight), not including baggage (with no option to add that option). Reviews of AirlineGift are riddled with stories of appalling customer service and fraudulent activity, why are Boostworks touting this? On a previous occasion on confusing T&Cs Boostworks refused to process a refund and their menu system for this transaction lists a no refund policy also, so I’m pursuing a refund via my credit card company and I’m considering reporting to trading standards and/ or money saving expert. Boostworks really need reconsider their refund policy for transactions made under unclear Ts&Cs
January 5, 2025
Unprompted review
Reply from Boostworks
Hi Chris 👋 We're so sorry you had a bad experience ordering an Airline Gift instant voucher with us and feel that the associated terms and conditions were unclear.
It's truly important to us that we partner with trusted brands and retailers, and it's clear that this commitment hasn't been reflected in your experience. Please know that we'll be investigating this thoroughly to ensure that we protect our users and uphold our commitment to our users.
We want to resolve this for you, so please get in touch with us at help@boostworks.co.uk quoting CA100125.
Thank you for bringing this to our attention and sorry once again for your negative experience.
Cashback for hundreds of stores
Cashback for hundreds of stores, it really great savings on everyday spending. Excellent customer service, highly recommended.
December 20, 2024
Unprompted review
Reply from Boostworks
👋 Thanks for your review!
None receipt of order
I placed a digital voucher order today at 11:56 and it is now 22:25 and despite being charged I have not received the voucher. I have requested a refund because the voucher was needed today. Boostworks have not replied to my request for a refund. I will be contacting my employer asking them to review the contract because money is being taken and vouchers not issued. This is not the first time the has happened so I would seriously consider other firms before signing up to Boostworks.
December 20, 2024
Unprompted review
Reply from Boostworks
Hi 👋 We're really sorry to hear that you experienced a delay in receiving your voucher and understand the frustration that will have caused you. We missed the mark here and know that it's not acceptable for delays of this nature to happen. Please know that we're actively taking steps with our voucher partner to ensure issues like this don't happen again. Please get in touch with us at help@boostworks.co.uk quoting CA100125 and we'll resolve this for you.
Appalling Customer Service
You've asked me to leave a Trustpilot review after my "positive response" after you "dealt with my enquiry". Firstly you have yet to respond in any way to my query and secondly I have not left a positive review - this is the first opportunity I have had to comment. Still you asked for a Trustpilot review so here it is: Boostworks does not respond to any complaint you might make, makes false statements that you have left a positive review and then expects to be congratulated through a Trustpilot Review. In summary APPALLING CUSTOMER SERVICE.
December 18, 2024
Unprompted review
Reply from Boostworks
Hi Charles 👋 We're sorry. That request was sent to you in error. However, we're always open to receiving feedback - good and bad - so thanks for taking the time to share this. We're really disappointed to see that your experience with our customer services team has been so negative. It's evident that our system sent you that request instead of creating a ticket for our team to respond to. Now that this has been identified, we're fixing the issue and a member of the team has responded to your complaint.
Removing my Reloadable Cards
Told today that they are removing most of my reloadable cards. Their patetic excuse boils down to "use instant vouchers, they are more convienient" - what a load of BS, they are not more convienient at all, you have to keep buying them, and either print them, or use your phone. Newsflash - we dont all base our lives around a damn phone. An Auto reloaded card is FAR MORE convienient to use. Seems little reason to use them any more, I can get discounts on gift vouchers from multiple other places.
December 17, 2024
Unprompted review
Reply from Boostworks
Hi 👋 Thanks for sharing this review. We're really sorry to hear that you're unhappy about this upcoming change. We'd be really keen to talk to you directly about this. If you're up for it, please drop us an email at help@boostworks.co.uk quoting CA181224 and a member of our team will respond to you.
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