The boot-bag Group Reviews 

1,175
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Great communication throughout making sure right purhase. Fitted to my Jeep today easy to do, and instructions were sent to me via emai after purchase. Great quality, value for money if you have got r... See more

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Rated 5 out of 5 stars

We recently purchased a hatch bag from The Boot-Bag Group for the back of our Mini, as we wanted extra packing space for weekend camping trips. The instructions were emailed to us bef... See more

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Rated 5 out of 5 stars

Communication with this company was excellent although the boot rack is well made and functional it didn't suit our requirements mainly because on a 24 hour trip on a ferry the rubber feet securing... See more

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Rated 3 out of 5 stars

Purchased a "Mazda Miata ND Trunk Luggage Rack : Revo-Rack Black ( Specific Model for ND With Sirius antenna or lip spoiler )", seems sturdy overall. First time I tried to use the straps they broke.... See more

Company replied

Company details

  1. Car Accessories Store

Written by the company

Designers and manufacturers of innovative luggage solutions for convertibles since 2008. Home of the innovative Boot-bag & Revo-Rack. We are based in Buckingham UK & Rotterdam Netherlands we ship globally.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(1,175)

31 reviews in the last 12 months

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Rated 4 out of 5 stars

Looks Great - Got to wait til spring to try it.

I have received the Revo-Rack for your MX5 RF in good shape. Unfortunately it is the dead of winter in South Dakota right now, so I have the car put away for the winter. I will have to wait til spring to try it out and give it a real review, but I see no reason it won't do a great job. The 4 stars are only because I can't try it out yet.

January 5, 2024
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Reply from The boot-bag Group

Thanks for the 4 stars good to hear delivery was okay.. It will soon be spring ! Please remember to read the instructions first, when you do finally get the chance to use the Revo-Rack. Safe travels in the future. Antony Liza & team.

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Rated 5 out of 5 stars

Speedy delivery and a good buy

I placed an order around Christmas time and the delivery took place before the year end, which I found rather fast considering the time of the year. On top of that I paid a fair price for the luggage rack. It was a good buy.

December 27, 2023
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Reply from The boot-bag Group

Many thanks for the 5 stars, great to hear you are happy with the Revo-Rack for your RF, also good to hear the delivery went well. You are only 30km from our Dutch warehouse so it should have been quick ! Safe travels in the future Antony, Liza &. the team

Rated 5 out of 5 stars

The item actually arrived before…

The item actually arrived before Christmas!

December 18, 2023
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Reply from The boot-bag Group

Great to hear your Spring Black Luggage Rack made it in time.

It was collected from us on the 19th Dec in the UK and reached you in Kentucky USA on the 22nd.

Many thanks waiting until we got more stock.

Thanks for the 5 stars and safe travels in 2024. Antony Liza & the team.

Rated 5 out of 5 stars

Phenomenal product

Phenomenal product! I did a 1850 mile road trip with rain and my clothes were perfectly safe and it did nothing to my Miata. Very easy to use as well.

December 21, 2023
Unprompted review
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Reply from The boot-bag Group

Many thanks for the 5 stars, sounds like a great trip ! Happy 2024 Liza Antony & the team

Rated 5 out of 5 stars

Getting ready for a 1,700km road trip

We haven’t used the bag yet, but in a week’s time we’ll be on a 1,700km road trip, so will update the review then. But the ordering process, dispatch and receipt of the package was excellent. The online videos and resources are very helpful too.

December 18, 2023
Unprompted review
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Reply from The boot-bag Group

Many thanks for the 5 stars have a great trip and happy 2024. Liza Antony & the team

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Rated 5 out of 5 stars

Best rack for our convertible BMW!!

We LOVE our BMW convertible, however, with the limited trunk space we needed a solution that was dependable and safe. This rack is the best one on the market, and it took us going over seas to find it! I will refer everyone that asks about it to BootBag as I am highly impressed with the racks durability and quality! We took a 500 mile Thanksgiving trip across Texas in about 40F/4.5C and each time we stopped to pump the suction cups only one time did it feel like it needed only a little pumping. Looking forward to our next trip!

November 22, 2023
Unprompted review
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Reply from The boot-bag Group

Wow ! Great feedback many thanks for the 5 stars stars and taking the time to write such a detailed review. Safe travels in 2024. Antony Liza & the team

Rated 5 out of 5 stars

Back and forth conversation to make…

Back and forth conversation to make sure what I needed was what I needed. Helped me diagnose the part I needed by going through the part. After figuring out the problem they placed the exact part for replacement and had it shipped out immediately.

December 27, 2023
Unprompted review
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Reply from The boot-bag Group

Many thanks for the 5 stars Larry safe travels with your Revo-Rack in 2024.

Rated 5 out of 5 stars

Boot bag - versatile extra storage w/o damaging the boot

I’ve started taking longer trips with my wife in my MGs and really needed more luggage space. But permanent luggage racks really spoil the lines of my MGB, MGF, and MG RV8, require holes/dent the metal of the boot lid, etc.

The original 50L Boot Bag solved my problem: it can be easily installed on any of my cars, is a lot bigger than my overhead-bin carry on bag, doesn’t leave marks on the paint, and packs away until needed in a small bag. It holds enough for a weekend away, leaving room in the boot for all the tools & spares needed for piece of mind with an elderly MG!

December 20, 2023
Unprompted review
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Reply from The boot-bag Group

Many thanks Andy for the 5 stars and photos via FB. Happy 2024

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Rated 5 out of 5 stars

Brilliant product

Brilliant product, had to move back to uk from Gibraltar via mx5 mk3 rammed with belongings, the bootbag held a medium case rammed with over 30kg and got it back to Yorkshire in one piece no drama. Highly recommend, I was going to buy a boot rack so glad I didn’t.

December 3, 2023
Unprompted review
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Reply from The boot-bag Group

hi Dean many thanks for the 5 stars thats a long drive ! Best wishes for 2024

Rated 2 out of 5 stars

Not as expected

After receiving a request for a review, and before writing this review, I did email this review to the company first, but sadly didn't receive a reply.

Thank you for your email asking me to review my purchase from you. I wanted to write to you personally as unfortunately we had rather a bad experience.

Firstly, before buying I wanted to speak to someone about the suitability of the bag and light for my car, I phoned quite a few times at various different times, but never managed to talk to anyone. However I did go ahead with a purchase.

Before we even used the boot bag brake light, it came off the webbing. We had to secure it on with zip ties so that it would not fall off. It might be helpful to add to the website that you may need a mechanic to fit this, as it was certainly not something that can be done easily.

The bag - on our outward journey the weather was good and so we had no problems at all. On the return we had to drive through some very bad weather, after the first couple of hours we knew that the bag was leaking, at our first stop everything - all of our clothes were soaked. However, we put this down to our human error that maybe we had not secured the Velcro or maybe slightly over packed etc. The next day we made absolutely sure that there was definitely no over packing and that the Velcro was very securely fastened. Luckily we had some bin liners and so we were able to double pack everything just in case. The same happened, the bag leaked hugely and was very wet inside.

The other very upsetting thing was that where the webbing goes through the boot, to hold the bag, this also became soaked and in turn made everything in the boot wet that was under the lines of the webbing, although items in the boot were also in bags, I had a very wet laptop and computer and multiple other items. Next day, bin liners were also necessary in the boot to protect it's contents from the webbing.

When I received the bag we were all quite surprised at what we had received for our money, but after all the good reports that we had read, we decided that it must be better than just using a sports bag. However in hindsight I really wish that we had saved our money.

I wanted to let you know all of this before putting a review on Trustpilot!

September 3, 2023
Unprompted review
The boot-bag Group logo

Reply from The boot-bag Group

hi Heidi

Thanks for the review, sorry to hear about your issues.

I did not receive your email, but I have just emailed you to arrange to swap the boot-bag Vacation out for a new one, I would like to examine the boot-bag we supplied back in July 2023 as they should not leak : Period.

We have been making boot-bags since 2008, over 25,000 sold and 99.9% of customers do not experience the issues you had hence the 4.7 out of 5 on Trustpilot.

To answer the points raised in your review :-

1.I have not seen any emails and Liza has not had any voicemails from you. We would not ignore a customer who has issues with our products. We want happy satisfied customers who tell their friends about us. We value reviews and feedback as it helps us improve as a business. Hence we pay Trustpilot a substantial amount each year to maintain this page and I as the business founder and owner get each review.

2. If you were unhappy with the perceived quality of the boot-bag you could have reached out to us and organised a return and full refund upon receipt.

3. The third brake light is held on the H strap with Velcro. Velcro has a pull strength of 1lbs per inch square easily enough to hold the small LED light on, we would not sell an accessory that was not safe. We do mention in the product description 'The light does not come with a connector and some wiring will be required to connect the light to your car'

4. We have perfected the design of the boot-bag over 15 years, its very very very rare for them to leak. As I said in my email to you there maybe a manufacturing fault that was not picked up when the bag was packed.

I think the fact I am replying to this on Saturday the 23rd December demonstrates how passionate and committed we all are to our customers at The boot-bag Group.

Have a great Christmas and I hope to hear from you.

Antony Dixon
CEO
Boot-bag Group




Rated 5 out of 5 stars

Works fantastic

Works fantastic, the only concern will be if you tied the stuff down correctly because the Revo Rack will never give you any problems.

October 31, 2023
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Reply from The boot-bag Group

Many thanks for the 5 stars and taking the time, great feedback thank you. Safe travels in the future. Liza Antony & the team

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Rated 3 out of 5 stars

Purchased a "Mazda Miata ND Trunk…

Purchased a "Mazda Miata ND Trunk Luggage Rack : Revo-Rack Black ( Specific Model for ND With Sirius antenna or lip spoiler )", seems sturdy overall. First time I tried to use the straps they broke. I tried to contact the company several times, but radio silence. They did ship fast to the US (Hawaii) which was appreciated.

October 10, 2023
Unprompted review
The boot-bag Group logo

Reply from The boot-bag Group

hi Jason I did reply to your email you sent with the photos back in October and offered you a new set of straps, as we had a faulty batch of clips, in fact I took a set out of the warehouse and they are still on the pile of papers on the rear right of my desk. I did not hear back so assumed it was all sorted.

I will email you again shortly.

We don't ignore customers its not good for business.

Regards

Antony

Rated 5 out of 5 stars

Great product

Great product, fit my 2006 US spec Miata with no problem. Easy instructions and fast shipping at a great price.

October 19, 2023
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Reply from The boot-bag Group

Many thanks for the 5 star review. Great to hear you are happy with the Spring black luggage rack, safe travels in the future. Liza Antony & the team.

Rated 4 out of 5 stars

Best option out there for the Miata

Held up great on a 2000mile roadtrip. Just wish there was some way to either mechanically fasten it down as a failsafe, or have a better indicator of lost suction on the road (even though this never happened)

Far superior fit and finish to the rack from Classic Accessories or Classic Luggage Racks or whatever they call themselves.

September 20, 2023
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Reply from The boot-bag Group

Many thanks for the 4 star review and taking the time.

A lot of customers manage to postion the cups so they can see the red bands on the plungers in the rear view mirrors, that might give some degree of extra comfort, when using the Revo-Rack. We don't promote this but we do also have a 3x safety margin on the cups.

Hope that helps and safe travels in the future.

Antony Liza & the team.

Rated 5 out of 5 stars

We bought the Vacation Boot Bag for our…

We bought the Vacation Boot Bag for our Mazda Miata. It is an excellent product that worked exactly as described on a 2000 mile road trip. No problems at all!

October 4, 2023
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Reply from The boot-bag Group

Many thanks for the 5 stars and making the time to review us, sounds like a great trip ! Safe travels in the future. Antony, Liza & the team

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Rated 5 out of 5 stars

Good support

I received a free replacement for my protective caps informally and promptly

October 3, 2023
Unprompted review
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Reply from The boot-bag Group

Many thanks for the 5 stars, safe travels in the future. Antony Liza & the team.

Rated 4 out of 5 stars

Easy to fix onto boot of car (MX5…

Easy to fix onto boot of car (MX5 MkIII) well made product…..just managed to fit a golf bag (without clubs) if only they made a bag 200mm longer so I could get nearly a full set of clubs in rather than clob up my boot?

August 29, 2023
Unprompted review
The boot-bag Group logo

Reply from The boot-bag Group

Many thanks for the 4 stars, 90cmx40cm is the biggest boot-bag but we have luggage racks for the NC / MK3 at 108cm wide that people have used to carry clubs. Safe travels in the future Antony Liza & the team

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