Boots Ireland Reviews 

Ordered from boots. Product arrived with clear signs of use. Rang customer service who made me return it back to the shop, which is not close to where I live. The costumer service person who was rang from the shop said I would get a replacement item asap. She thought I must have by accident sent out a returned item, she spoke like it was like this was not the first time this had happened. I waited a week after which I rang and emailed them. They answered they were still investigating and I had to wait. After 17 days they emailed the money would be refunded. Not what I had asked for, but the product was now out of stock. It would have been nice, had I known this before the black friday sales were over so I could have bought it elsewhere. Never ordering from boots online again. This was not the first time, as before they sent me out an item that was dirty and damaged, it looked like it had been stuck in a machine. I have been ordering from boots for year without issues. They must have some issues with warehouse staff. Customer service is extremely unhelpful, they can only copy paste a standard email.

I ordered the Boots Showstopper Box set and was sent a Soap and Glory boxset by mistake. Every communication with Boots has been ignored. I returned the Soap and Glory set a week ago and haven't heard anything yet.

They need to check who the hire in the warehouse. I'm hearing a lot of similar stories, about wrong (lower value) and empty boxes being sent and Boots not honoring returns.

Ordered 400 euro worth of stuff, separated into 3 orders, received 2/3. 3rd and most expensive order “missing” and it hasn’t even left their warehouse. Ordered within plenty of time to arrive for Christmas, to then be told it would take 14 working days for my replacement to be approved. A replacement of an order that hasn’t even left their warehouse. Anytime I speak to customer service they give me the same automated response. Absolutely shocking customer service, asked multiple times to speak with a manager or supervisor to escalate my issue.

Should have stopped ordering when last year I ordered a massive sanctuary spa set as a gift and the box was received with no products inside. Place is full of thieves. Avoiding from now on.

Online order expected a week ago and no sign of it yet. Sent numerous emails to customer service and they haven't the decency to reply! Won't be ordering from them again

I wanted to shop at the Blanchardstown store. The staff was untrained, couldn't help me, and were very ignorant and unpleasant. I definitely won't shop at Boots Blanchardstown again. I recommend The Perfume shop opposite, which has very friendly and helpful staff.

I'd give no stars if I could. I placed my order for €115, the envelope arrived empty. I emailed them the information and was told their operations team would investigate this and be in touch in 14 working days, after about 9 days I emailed and they regurgitated the same message. Then I got an email to say my return claim had failed their internal checks, ive no idea what checks they did as no one contacted me, they didnt ask for pictures of the envelope, they didn't ask for my ring door bell footage etc. I rang and the lady in spoke with said sometimes this is automated and she would put through the refund and they would email me in up to 14 working days, within 3 days I got a text & email to say my refund is being processed, however as a major online shopper I've never experienced such poor customer service from such a big retail company. I would never order from boots ireland again. When I was given my refund I placed the same order with a different company for €40 less and received my perfume in a speedy time frame.

The app reverted to an old delivery address of mine without warning, years out of date. I had no opportunity to pick up this mistake. Apart from the order confirmation email there was also no other contact made about delivery. So no opportunity arose to divert the package to depot collection or a different address! I am very annoyed about this. Like other customers, perfumes were the main part of the order. In general it takes ages for things to be delivered from Boots, and store collection the same. Boots give the absolute worst delivery eperience among high street retailers.

They use the postal service in Ireland, but it's not AnPost's fault. I do not get this experience when orderimg from other retailers who use AnPost for deliveries.

I was in boots in Ennis. The security guy was horrible. We were testing the testers (we are young girls) and he came over in a terrible temper telling us that we were a disgrace and that we now needed to buy the products we had sprayed (they were half empty when we picked them up and a lot of the bottles had the caps broken showing they were used) please sort him out.

Ordered 3 expensive perfumes from boots. Only 2 arrived in the delivery. Contacted their customer care which is shocking. They have denied my request. So I am now down €120 and no perfume. I have contacted them several times but no result. Do not use boots for online ordering their customer care is a disgrace.

Poor communication, never got the items I ordered even thought noticed that they had been shipped.

Boots Mullingar:1. i was totaly ignored today.2.Staff really need a good training.3.even before black friday when business making money,no prices no discounts offered(even near product wrong price)good i checked online price before i went in shop,so i wont be overcharged!
My last visit!

Great customer service from Ennis staff. Boots been pricey lately.

Brutal website to purchase anything.Such a pity.They must lose a fortune from online shoppers.

I bought items for delivery, the address autocorrected to a different. When I rang customer service they were so rude and unhelpful. They cannot change the address and told me to go to that address and ask them. Imagine spending 180euro with a company and they cannot fix an address before it has been dispatched and allowing it to be delivered to another person and not helping you. I will never put foot in boots again and I was always using the 4 we have in Galway here. We will never get our items now and spent 180

Delivering order already 8working days. No emails about being late,no tracking. Just waiting and thinking if I will get it at all. Absolutely useful. Not ordering never ever.

Spent a large amount of money online on Christmas & birthdays gifts. The box it arrived in was damaged, the boxes the products were in were damaged, ripped & dirty. Looked like they were stood on & kicked around the warehouse before being boxed up. Dealing with customer service over the phone was an absolute nightmare. Had to ring 3 separate times & got conflicting information each time. I eventually had to go in store & request a full refund. Absolutely disgraceful customer service.

I ordered five products from Boots and only two turned up in a box that was damaged. When I brought the items to the Baggot St store the staff were most unhelpful, one had poor english and they weren't knowledgeable on how to deal with my order, often asking the same question in different ways. When I logged the complaint online they only refunded for two of the three items so I had to contact customer support AGAIN to sort out the third item. I have major reservations about ordering online from Boots again.

Strange happening in store today. Had 2 items but half way home looked at receipt and was charged for an additional item for 9 euro, completely different from the 2 items. Went all the way back and it was refunded without question. What was going on? There was definitely only 2 items on the counter at all times.

Mostly brilliant Edp Blackrock. 1* for app and Estée Lauder Dundrum. More interested in chatting about weekend than helping me unfortunately

Cancels orders and refuses to give a reason. AI responses only. Horrific company.