Boots n Pieces  Reviews 

238
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Personal touch to this business and Ryan was very helpful in resolving an issue after I'd accidentally ordered twice. Refunded the same day. Quick delivery and just a great service in general.

Rated 5 out of 5 stars

09. April 2024 First time ordering metal cleats here, color "gold". Delivery was very fast, faster than expected. Cleats fulfill their purpose. Negative: Color was gone after 45 minutes of playi... See more

Company replied

Rated 5 out of 5 stars

SG conversion made for my Son who plays college soccer in The US. Very happy with the result. Purchased additional plastic studs to pay official games with and he’s very happy with the feel of both me... See more

Rated 5 out of 5 stars

Blackout kit arrived very quickly after ordering and has done exactly what we’d hoped with a new pair of boots. Would highly recommend Boots n Pieces and we will use them again in the future.

Company details

  1. Sporting Goods Store
  2. e-Commerce Service
  3. Shoe Repair Shop
  4. Soccer Store

Written by the company

We are the worlds largest customisation specialists, trusted from the Sunday League to the Champions League. We specialise in football / rugby boots and regularly work with elite athletes around the world who trust us with their boots.


Contact info

4.9

Excellent

TrustScore 5 out of 5

238 reviews

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4.9

All reviews

(238)

47 reviews in the last 12 months

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Rated 1 out of 5 stars

Absolutely class product and service

Absolutely class product and service

June 28, 2024
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Reply from Boots n Pieces

Hi Craig, based on your comments I think you may have clicked 1 star by mistake - can you please drop us an email to discuss? Thanks

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Rated 5 out of 5 stars

Great service

5 day turn around from posting to getting back
Great studs on the stud conversion
Best in the game and great communication
100% coming back

June 12, 2024
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Rated 1 out of 5 stars

Damaged Adidas Predator blackout…

Damaged Adidas Predator blackout holographic soleplate during FG to SG conversion. Damage to soleplate in areas that weren't converted, such as studs that remain FG and a significant tear through the holographic part. Studs good length and okay quality. Disappointing 😞

May 24, 2024
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Reply from Boots n Pieces

Hi Chris, this is a well known issue with the holographic film coating on the new Adidas Predator model - as you have highlighted, ‘damage to sole plate in areas that weren’t converted, such as studs that remain FG’ it’s clear that this is part of this same issue and not in relation to our service. There is no way our stud conversion would cause an issue to remaining FG studs as we literally do not do anything to them.

There are numerous articles and YouTube videos highlighting this issue, but in short the ‘holographic’ coating on the sole plate will crack and peel off, regardless if they have been converted to SG or not.

Rated 5 out of 5 stars

Can't believe it's the same pair of…

Can't believe it's the same pair of boots I sent them, stud conversion is awesome as the boots I wanted only came out FG. Bought a pair of white boots and didn't like the look so also did the blackout, so happy with the finish, will be sure to send future boots.

May 24, 2024
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Rated 5 out of 5 stars

Incredible customer service

Incredible customer service, delighted with the way my boots have turned out. He always kept you updated along the process, would recommend to a friend!

April 9, 2024
Rated 5 out of 5 stars

First time ordering metal cleats

09. April 2024 First time ordering metal cleats here, color "gold".
Delivery was very fast, faster than expected. Cleats fulfill their purpose.
Negative: Color was gone after 45 minutes of playing soccer, now they are no longer "gold", now they are aluminum silver. Very disappointed due to the price.

10. April 2024
After feedback by e-mail and the offer to sell a silver pair, the matter was resolved.
And the rating was adjusted due to the good service

March 18, 2024
Unprompted review
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Reply from Boots n Pieces

Hi Nico, sorry to hear you were not happy with the stud colour!

We do have a note on the website to advise the colour will come off, however I appreciate 45 mins is not a long time.

If you send us an email we’d be happy to send you a replacement set in a different colour.

Thanks!

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Rated 5 out of 5 stars

Second pair of boots saved…

Second time sending boots for repair and it definitely won’t be my last! Totally different kind of issue but the result is just as impressive! Top quality work, went for custom black out and performance laces too genuinely look like a pair of never been worn boots!

March 1, 2024
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Reply from Boots n Pieces

Thanks Dara, glad you're happy with the boots. Look forward to working with you again soon!

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