Borderfree made my purchase into one stop shopping. Then my order came 2 days early! Only wish they would expand to more British, Canadian and US department stores...
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I'm living in French Polynesia and it used to be hard finding online stores shipping to me. For a long time I had to use the US mail boxes of fowarding companies with expensive shipping rates. Wi... See more
Borderfree makes international transactions that one step simpler and on top of that, a 5% cashback makes the US to AUD exchange rate not so painful. It allows me to fuel my addiction to Charlotte Sto... See more
Company replied
My items, from the UK to the Netherlands, arrived without any problems. Borderfree keep me up to date on the transport process & delivery. I didn't have to worry about any other fees or delivery costs... See more
Company replied
Company details
Written by the company
BORDERFREE Unlimited global access, one seamless fashion platform: welcome to today’s Borderfree. Effortlessly delivering worldwide design to your front door and eliminating the inconveniences of global shopping — the refreshed and relaunched Borderfree exists for the joy of fashion and connection. With just a few clicks, you can shop like a local anywhere (think of Borderfree as your fashion boarding pass to everywhere, all at once). From Tokyo to Milan, London to New York, we are home to 200+ leading global brands — including luxury department stores, contemporary labels, athleisure leaders, big names in beauty, and the newly-discovered independents you can’t believe you’ve never heard of. TRUST SAFE & SECURE Your safety and shopping experience are our #1 concerns. Thanks to Global-e, you can shop on Borderfree with confidence and peace of mind! Global-e’s reputation for E-commerce security ensures a reliable and safe checkout experience while also ensuring you get special offers from the brands you know and trust.
Contact info
Madison Avenue 292, 10017, New York, Israel
- borderfree.com
4.2
Great
390 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly recommend
Highly recommend, seamless experience from start to finish.
November 12, 2025
Unprompted review
Reply from Borderfree
Dear Kim,
Thank you for your review.
We're happy to hear your experience was a positive one, and look forward to assisting you again soon.
Kind regards,
Borderfree
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My dress hasn’t been shipped 19 days…
My dress hasn’t been shipped 19 days after i ordered it and my e-mails were not answered. At this point I just want my money back …
November 9, 2025
Unprompted review
Reply from Borderfree
Dear Aliz,
Thank you for your review.
We're sorry to hear you have not received a response from the retailer directly.
We have reached out via Trustpilot for further contact details so that we can forward your concerns to their team to be addressed- we look forward to your response.
Kind regards,
Borderfree
Reply from Borderfree
Dear Sue,
Thank you for the feedback.
We look forward to assisting you again in the future.
Kind regards,
Borderfree
Reply from Borderfree
Dear Enav,
Thank you for taking the time to update us.
We appreciate your feedback and hope to assist you again soon.
Kind regards,
Borderfree
Everything went smoothly
Everything went smoothly, from order to delivery.
September 12, 2025
Unprompted review
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Don't waste your time and money
I ordered two pairs of jeans for my daughter from Macy's on August 28th. We live in Canada, so my order was placed through Borderfree (which I had no idea about before placing my order). I received an order confirmation from Borderfree and that was it. On September 03rd my card was charged and no shipment after that. I tried to reach out to Macy's customer service in September, they were not able to find my order either by order number or by my phone number. I will be able to dispute this credit card charge only after 30 days. Do not purchase anything through this company. It's just a scam.
Update: the next day after my review was posted, Borderline reached out to me for the order details. I provided them immediately, and nothing happened after that. No communication, no shipment.
August 27, 2025
Unprompted review
Reply from Borderfree
Dear Olena,
Thank you for your review.
We have reached out via Trustpilot for further contact details and look forward to your response.
Kind regards,
Borderfree
Love shopping with borderfree
I'm living in French Polynesia and it used to be hard finding online stores shipping to me.
For a long time I had to use the US mail boxes of fowarding companies with expensive shipping rates.
With borderfree, it's really easy.
Most of the time I got Cashback and Express shipping (even free sometimes).
I recommend
June 23, 2025
Unprompted review
Order arrived on time as promised and…
Order arrived on time as promised and in excellent condition. Fedex handled the delivery in prompt and proper way.
September 16, 2025
Unprompted review
Quality product that was efficiently…
Quality product that was efficiently delivered
September 10, 2025
Unprompted review
Reply from Borderfree
Dear Hermann,
Thank you for taking the time to update us- we hope to welcome you back soon.
Kind regards,
Borderfree
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No customer service.
Placed an order through Macy's (Macys.com) charged me £49 for 5-day expedited delivery. 10-days gone by no news. BorderFree customer service is non-existent. Their website will point to Macy's being the supplier.
September 9, 2025
Unprompted review
Reply from Borderfree
Dear Kal,
Thank you for your review.
We're sorry to hear you have not yet received a resolution to your query. While the retailer handles all customer updates, we are keen to see if we can assist by ensuring your concerns are forwarded to their team.
We have reached out via Trustpilot for further contact details and look forward to your update.
Kind regards,
Borderfree
Order arrived on time.
Order arrived on time.
I was satisfied with the products.
Thank you
.
August 21, 2025
Unprompted review
Reply from Borderfree
Hello,
Thank you for updating us on your delivery.
We look forward to assisting you again in the future.
Kind regards,
Borderfree
Reply from Borderfree
Dear Andrea,
We're glad to hear your parcel arrived on time.
We look forward to assisting you again in the future.
Kind regards,
Borderfree
Reply from Borderfree
Dear Deborah,
Thank you for your update.
We look forward to assisting you again in the future.
Kind regards,
Borderfree
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Exceptional customer service
Exceptional customer service and assistance in arranging a return of a dress that had a missing belt. Notification received yesterday that a replacement garment has been forwarded. I couldn’t praise The Haus of Bruar enough, in particular Freya who was an integral part of the process.
August 11, 2025
Unprompted review
Reply from Borderfree
Dear Karolina,
Thank you for your feedback- we appreciate your update, and hope to assist you again soon.
Kind regards,
Borderfree
Borderfree is a great place to shop!
I have ordered several items from Borderfree and I have always been thrilled with the items and shipping!
August 7, 2025
Unprompted review
Reply from Borderfree
Dear Sawyer,
Thank you for your review- we appreciate your feedback.
Kind regards,
Borderfree
Reply from Borderfree
Dear Avram,
Thank you for taking the time to update us- we hope to welcome you back again soon.
Kind regards,
Borderfree
Ordering process was very easy and took…
Ordering process was very easy and took no time at all. I am in Canada and my order shipped from Australia, I was really surprised that it was here in days. This is my second order (different vendors) from Borderfree and I’m hooked! I’ll be back for more without hesitation. Well done team!
August 4, 2025
Unprompted review
Reply from Borderfree
Dear Julie,
We're glad to hear your parcel arrived safely.
We look forward to assisting you again in the future.
Kind regards,
Borderfree
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Borderfree makes international shopping a breeze
Borderfree makes international transactions that one step simpler and on top of that, a 5% cashback makes the US to AUD exchange rate not so painful. It allows me to fuel my addiction to Charlotte Stone shoes from all the way across the world.
July 4, 2025
Unprompted review
Reply from Borderfree
Dear Kee Lin,
Thank you for your update.
We look forward to assisting you again in the future.
Kind regards,
Borderfree
Reply from Borderfree
Dear Haig,
Thank you for your review- we look forward to assisting you again soon.
Kind regards,
Borderfree
Seamless Delivery
My items, from the UK to the Netherlands, arrived without any problems. Borderfree keep me up to date on the transport process & delivery. I didn't have to worry about any other fees or delivery costs.
August 1, 2025
Unprompted review
Reply from Borderfree
Dear Jill,
We're glad to hear your parcel arrived safely.
We look forward to assisting you again in the future.
Kind regards,
Borderfree
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