Boretti Reviews 

I am trying to explain what I would like to receive, I am now 10 days further and still not receiving a correct invoice.
I have mailed 4 times, but they will not react on the mail. Last Friday I had finally a person on the telephone, I explained what I would like to receive. The person has to ask something but never turned back. Today I receive an invoice, with the complete wrong items. I tried to send a mail, but are requested to fill in a form

The grill started rusting after a surprisingly short period of time. Unfortunately, the quality of the customer service seems to match the quality of the grill — once there is a problem, don’t expect much help.

For the price, I expected a product that would last for years, not something that starts deteriorating this quickly. My advice: save your money and buy a cheaper grill. If it’s going to rust and fall apart anyway, there’s little point in paying a premium price for it.

Very disappointing product and an equally disappointing after-sales experience. I definitely would not buy from Boretti again.

So far I'm a disappointed, I just ordered a simple stainless steel back panel and it's already a couple of weeks "we're preparing the shipment" either they still need to gather the iron and forge it themselves of they are super slow and customer service just replied, again with "we're preparing your order"

I bought a Boretti oven in February 2024 because it is the only oven that has a door that opens to the left (instead of a tilting door like most ovens). The company has a very Italian feel to it and claims to offer sophisticated designs, but the oven is otherwise completely standard (except for that door). Nevertheless, the prices are as if you were buying a designer appliance.
After a year, the oven door came loose. The repair was covered by the warranty. It took four (4!) months and repeated phone calls and email messages for a repairman to come and fix the door. Apparently, there is a design flaw and the mounting plates are too thin and the magnet for the door is too strong.
In short:
1. Handy oven but nothing special;
2. A disturbing design flaw;
3. The price is very high for what the oven offers.
4. I don't see anything explicitly Italian about the design, despite the extensive Italian slogans in the brochures, etc.
5. Most importantly: Boretti's service is *completely substandard*.

Boretti! I bought it because it looked good and I thought that it was easy to use. The manual is very straight forward but the functions, do not work as they are supposed to. I have emailed Boretti and got the same manual again.

Service from Boretti is appalling bad, especially given the price. We had an oven which needed repair. I asked for service through email. No answer. So I called. Finally an appointment is made. They only give you a full day indication and then send you a 4 hour slot 2 days before the appointment day. The repair man comes, checks the date of manufacturing of the oven and says that we need to change the resistances because they are old, but that they need to be ordered first. This first visit could have been avoided since I had already given the date of the oven and the complete references when I made the appointment ! A few weeks later I still have no news from the parts. So I call. I am told that the parts have arrived and that now I have to wait for the scheduling to suggest a date for the next appointment. A few weeks later, finally we have a repair man with the parts. However, he is very grumpy, complains that I don't speak Dutch (although my wife, who speaks Dutch, was fully able to speak with him). Complains when we ask him to test the oven before leaving. Did not have a spare bulb with him although we had indicated that the bulb did not work in our service request. And I could go on ... but basically, do not buy Boretti !

Spare parts were easy to find on the website which is very user friendly. My part arrived within the week, super happy!

I haven't received the order yet. But also no tracking of the shipment and no information about progress of the order after more than a week. This is not what is expected from a premium brand like Boretti.

My order was going to be delivered by last Friday....still haven't received anything

The products I ordered never arrived.
When I contacted Boretti, the customer support automatic e-mail informed me that they will respond in 5 days time.
I never received their response nor the products (spare parts)

easy to use website. Spare part arrived as expected.

It’s been a week since I placed the order and I still haven’t received the part. No explanation, only a request for feedback. I don’t even know if it’s actually shipped or not and if not why does it take so long to dispatch the part.

My order did not arrive even though I got a.mail it supposedly did. I don't know if its the destributers or borrettis fault, i just wonder if and when I'm gonna get the package I ordered for our dads birthday.

Disappointed. Why does the Boretti Terzo rust on the surface within a year? Bought it juni 2023 and already paint is flaking badly. What gives?

everything is ok

Handle is fine, but it would be good if all parts for mounting were included.

Great product, though the company could provide the delivery tracking for more security.