Jouwklimaatkast Reviews 580

Scam and illegal practices.
Watch out, broken product and no refund.
they still owe me 395 euro.

Vorige week Skyscraper ICE smart 4-in-1 besteld, snelle levering en top kwaliteit

The fridge was not the size they advertised yet they refused to take it back on their own costs and also just didnt answer to emails and then said "its too late now".

Interesting how they say out and inner measures were confused whereas it was centimeters bigger as described!

Great service, great team, speedy delivery!

I purchased a refrigerator advertised as A++ energy class, but it arrived with multiple visible damages and turned out to be energy class E. When I requested a return, they refused because I had opened the package. Later, they even offered me a laughably small amount of money to change or remove my review. This is unacceptable and highly unprofessional.

We returned the Ice Machine in time using their post label. After sending the article, we recieved an email:

"We hebben jouw retourzending met ordernummer ontvangen .

Je retour zal worden gecontroleerd, als deze voldoet aan onze retourvoorwaarden wordt je aankoopbedrag binnen 14 werkdagen teruggestort door ''STRIPE''. We vragen je geduldig de verwerking van je retour af te wachten.

Met vriendelijke groeten,
JouwTech"

Weeks after, no money has been received. Contact them again, they said, they have not received the article and asked me to provide: a clear proof of delivery from the post point, The complete track & trace code, a complete and readable purchase invoice. I sent them the Tracking code, the mail above, together with the invoice, ... as it was sent using their post label, it should be fine. But they keep saying that the documents are incomplete without further explanation.

Go away from this shop if you can.

Toppp service

Products are used! Don't buy here, you will never receive your money back, they will not accept returns. It's SCAM! We ordered an American fridge. After a week of delay (their warehouse management is messy). We received a fridge with a broken power plug, moulded water dispenser, dirty inside and outside, smells bad, had a thea bag in it. JUST DON'T DO IT!

Re-post after my review was removed:

I bought an ice maker on June 23, 2024, and got delivered on June 25 defective - the chassis was bent out of shape in several places with signs of wear.

After I expressed that I was not interested in a defective product and a lengthy argument with the company suggesting I bend the chassis back into place or hit it to snap the pieces together I finally received a return label. The package was sent back on the same day as I got the return label, June 27 and confirmed delivered by PostNL on July 1, 2024.

Since then I have not received a single cent, as supposedly the package never made it to their warehouse, but the company never bothered to follow up with me and only after I followed up myself in August 2024 with the owner, being borderline disrespectful saying “I write long emails and he doesn’t have time to read them and reply” when I tried everything to find a resolution, he made me contact PostNL to seek updates, while he was supposed to do it, being the business managing this shipment. He tried implying that I am responsible for the shipment AFTER I’ve submitted it to PostNL as well. Which is against the consumer law, stating that I'm only responsible for the package until the handoff to the carrier with a confirmation of postage, which I provided.

After PostNL told me that it has to be him to follow up, he promised to “investigate” in August 2024, he stopped responding to my messages.

The company responded to my previous review that got removed and asked to reach out to "resolve the issue". I tried contacting the company on 12/03/2025 after their initial comment to this review, but with no response, and they’re trying to imply “I rEfUseD to ColLaBoRaTe”.

STAY AWAY FROM THIS SCAMMER.

They sell products by writing only visual defects in the content on the website without taking any photos of the defects and without mentioning them, the photos that are posted are completely original and good photos of the product. They wrap the product in a bag and send it, no protective or original container is provided, anything could have happened while the cargo was arriving. Despite the fact that it is defective and faulty, despite us stating it with photos and writing two days later, after nearly 30 emails, they say that the product has passed the return period and they will not accept it, although we wrote that we do not want this product on the second day, we also have emails.
They are very rude, they do not answer their phones, they are not solution-oriented in any way. We are left with a huge machine because they did not accept the defective product. We will go to the consumer court, do not buy it

JouwKlimaatkast offers some of the best deals online. I purchased an American fridge, which had a slight scratch, but the discount was incredible. The fridge works perfectly, and the customer service team was very helpful in setting it up. The delivery was quick, and I felt fully supported throughout the process. Highly recommend for anyone looking for quality products at a fraction of the cost!

I bought a high-end air conditioner from JouwKlimaatkast, and I couldn't be happier. The unit had a minor dent, but the discount I received was more than worth it. The delivery was fast and free, and the customer service team helped me install the air conditioner perfectly. They also provided useful advice on maintenance. I will definitely buy from them again for more great deals.

scam by saying controlled product and send a dirty one ( with stains all over )
Purchased a USED Ice cube machine on 10th of August Received the item on 13th of August Item is too dirty from inside and have broken part returned the item on 15th of August delivered to the seller on 16th of August 22nd of August, did receive the shipment back with a sticker on top from the seller Seller rejected the return saying that the item is used hence it will not be returned for a refund although I did buy a used item in the first place! plus the item was really too dirty to be used when I did receive it (had red stains inside the refrigerating part!!!!) will not recommend TBH

10/10 update

I actually did send a mail explaining how the appliance drop mold from water container when pushing water button, and i never got a reply back!

Received my Mr whippy ice cream machine🍦absolutely amazingggg my whole family are obsessed this came overseas super speedy everything was packaged perfectly no problems at all 10000% recommend the owner has extremely professional customer service replied straight away regarding any questions in loveeeeee with this product thanks so much!🍦🍨🍫😍🤤🩷Xoxoxox

Bought a product, it arrived in a beat up box and the contents was used.
They advertised it as NEW!!
After switching it on it it obviously was not a new Dyson!
I contacted them for a refund and they said NO because I turned the fan on!??
Update..!
Today:18 June,
I finally got someone on the company chat on their website.
His/Her response to my question on the above issue was " Because of my one star review we will not help you anymore"
Help me? they never helped me!
They refused to accept the return!!
I will keep posting here and other sites until they correct this issue!!
Update 19/06/24
As you can see from the sellers response claining hygiene issues this is untrue. Turning on the fan and finding out it is used is a hygiene issue for me!
The used filters are dirty and full of dust from the previous owner.
My advise it to steer clear of this company and

This company is taking advantage of online buyers!

After a tricky start, they managed to sort things out for us so we are happy

The fridge came damaged with bumps on the door.
They didn't bell to let us know they where outside, they just put the fridge in front of the window
From client service requested pictures from inside when the damage was in the outside

Fijn, gaat via whatsapp dat is top

The package has not been packed properly and has been damaged while transportation.
Poor customer service refused to give refund and to take any accountability

I bought a climate cabinet december 4th.
I receive nothing.
Guy ask me to remove my review before send me something or refund me... It s scam, a fraud.

Paid attention to positives reviews. Look at reviewers profiles.
You have to know that the same guy own Jouwtech.nl.

Hope it will help you to don t make a mistake.