Borges & Scott Reviews 

52
•
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Customer service was brilliant from the beginning. The online ordering system was simple as I bought my brother a beautiful Panama for his birthday and it arrived promptly and protectively packaged.... See more

Rated 5 out of 5 stars

Customer service was stellar. They answered all of my questions thoughtfully and promptly, and shipping was lightning fast. The hat is spectacular - excellent value and the bespoke ribbon was 100% wor... See more

Rated 5 out of 5 stars

Delivery says 2-4 days, and it arrived day 3, so that's smashing. I used their sizing guide, and the fit is absolutely perfect. The product (Nevis tweed cap) is fantastic. Orb marked genuine Harris... See more

Company replied

Rated 5 out of 5 stars

I wanted to replace an old panama, but was rather bewildered by the extensive choice Borges & Scott has to offer. Erika was most helpful and advised on a style she deemed suitable for my needs. It arr... See more

Company details

  1. Hat Shop

Written by the company

The UK's leading Panama hat specialist based in Bristol. Borges & Scott is a family run business with many years experience offering the finest Panamas, felt hats, tweed caps and other hats. We pride ourselves in offering a friendly and accommodating service to our customers around the world. Our Panamas are made by hand by our team of weavers and craftsmen in Ecuador (home of the Panama hat) and we ship around the world.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

52 reviews

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No recent history of asking for reviews

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4.5

All reviews

(52)

11 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I really like my two hats!

I really like my linen flat caps! Quality materials and perfect for this time of year! I started wearing one in particular when doing music gigs…improves my persona and my music…hahaha!
Thank you!

April 1, 2023
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Reply from Borges & Scott

Hi - we're glad you like your flat cap - thanks for choosing Borges & Scott!

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Rated 5 out of 5 stars

Nice hats...

Good product. Speedy delivery to US. Thx

May 23, 2023
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Reply from Borges & Scott

Hi - thank you for the great review! We're glad you bought your hat from Borges & Scott and we hope you enjoy it for many years.

Rated 5 out of 5 stars

Great product

Great product; light, breathable, good fitting size, comfortable to wear and it's beautiful. Thank you,

May 29, 2023
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Reply from Borges & Scott

Hi - thank you for the great review! We're glad you bought your Panama hat from Borges & Scott and we hope you enjoy it for many years.

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Rated 5 out of 5 stars

Unrivalled quality.

Bought the Drake flat cap after an exhaustive web search for a wax cap. The quality and comfort of the cap is second to none. The craftsmanship and quality of materials are top notch. Thank you Borges and Scott.

October 12, 2022
Unprompted review
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Reply from Borges & Scott

Hi - thank you for the great review! We hope you enjoy your hat for many years and thank you for your kind feedback.

Rated 5 out of 5 stars

Bought the Feroda hat online

Bought the Feroda hat online. It arrived very quickly and was well packaged. I ordered the largest size that was available and it fits just about. Quality is good considering the price paid. Not complaints. I plan to order a few more in the future.

March 14, 2023
Unprompted review
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Reply from Borges & Scott

Hi - thank you for the great review! We hope you enjoy your hat for many years and thank you for your kind feedback.

Rated 5 out of 5 stars

Great Product, great Service

Bought a Panama hat through their website. Arrived quickly but I had ordered a size slightly too big. Returned it using their procedures and a replacement arrived within a few days. I couldn’t be more pleased with the product and their outstanding customer service. I will definitely be using this company for my future hatter requirements!

August 7, 2022
Unprompted review
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Reply from Borges & Scott

Hi - thank you for the great review! We hope you enjoy your hat for many years and thank you for your kind feedback.

Rated 5 out of 5 stars

I wish every company had a Customer Support Team like Borges & Scott

I would like to strongly commend Darren and David, as well as the entire Borges & Scott team, for the outstanding Customer Support I have received. I had an issue with my original B & S Signature Classic Panama hat, partly my mistake, and it shrank in size to an uncomfortable level. I contacted B & S about a possible exchange or discounted replacement, since I believed my hat to be beyond the exchange warranty period. They emphatically stated there was no issue and would send a replacement, at no charge whatsoever.

I received the new hat approximately 1 1/2 weeks later, only to find it was the incorrect style. Again, I reached out and Darren answered every question and concern I had, even through the heatwave the UK is currently suffering in. Within a couple of days, I was sent an RMA Pre-Paid shipping label to return the incorrect hat and the proper new hat is on the way right now.

I can't say enough about Borges & Scott and their entire team. I received multiple, completely random, compliments regarding my B & S Signature Panama hat. You will never be disappointed in the quality of any hat you may purchase, from the time of order to receipt or the completely outstanding support staff members should you have any issues or concerns.

I truly wish every company had a team like Borges & Scott to support the quality product they provide, virtually no questions asked. Thank you Darren and David! Your support is what a truly reliable, reputable, and caring business should be!

Personally, I rate a company on how they handle any issues I may have and how I am treated, if I need them. That interaction and support is often worth so much more than the actual product I had concerns about! Borges & Scott is truly a first class shop!

July 21, 2022
Unprompted review
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Reply from Borges & Scott

Hi - thank you for the great review! We hope you enjoy your Panama hat for many years and thank you for your kind feedback.

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Rated 3 out of 5 stars

So I bought an Irish linen flat cap for…

So I bought an Irish linen flat cap for my partners birthday ,I knew when ordering that it may come a day late.they state 2- 4 days delivery.that was last Wednesday we are at day 6 now and still waiting .emailed company someone by the name of Darren said they would look into it im passed caring now.and would like a refund poor service. However after a lovely email from Darren in customer service s they managed to do a next day delivery it was royal mail that messed up.

July 12, 2022
Unprompted review
Rated 5 out of 5 stars

Fits perfectly and looks amazing

I just wanted to write and say how delighted I am with the new hat. It fits perfectly and looks amazing - I can't wait to wear it! It was lovingly packaged and the addition of a dust bag was a nice touch. So thanks - I will definitely be recommending you to friends and look forward to shopping with you again.

May 21, 2022
Unprompted review
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Reply from Borges & Scott

Hi - thank you for the great review! We hope you enjoy your hat for many years and thank you for your kind feedback.

Rated 5 out of 5 stars

Bought via Amazon

Bought via Amazon, very responsive to enquiries, fast shipping and great quality.

August 26, 2021
Unprompted review
Borges & Scott logo

Reply from Borges & Scott

Hi - thank you for the great review! We hope you enjoy your hat for many years and thank you for your kind feedback.

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