Borrow A Boat Reviews 515

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and responsiveness, making the booking process smooth and stress-free. Many people highlighted the personalized service, noting that agents took the time to understand their needs and provided tailored options, often going above and beyond to secure favorable deals and ensure every detail was covered for their holidays. However, some customers reported dissatisfaction with the service during their actual trips, citing issues with the condition of the boats, technical problems, and unhelpful staff from the charter companies. These reviewers mentioned problems such as technical issues with the boats, rude captains, and a lack of support from the company when issues arose during their holiday.

What people talk about most

Staff

Customers consistently express high satisfaction with the staff, frequently highlighting their helpfulness,... See more

Service

Customers had positive experiences with service. Many reviewers praised the professionalism and attentiveness... See more

Booking process

Consumers find the booking process to be positive, often highlighting the helpfulness of agents like Eray and... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the helpfulness and... See more

Holidays

Reviewers highlight positive aspects of holidays. Many customers express satisfaction with the booking... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Eray was extremely helpful in getting our charter booked. He provided options exactly to the specifications we needed in a number of suitable locations, taking a lot of the work out of the booking pr... See more

Company replied

Rated 5 out of 5 stars

Have been looked after by the wonderful Eray who found us several options that met our requirements for our initial booking. Had an issue later on that was solved by him and recently he ably assisted... See more

Company replied

Rated 5 out of 5 stars

I planned a sailing trip with my family for our summer holiday in Croatia. Mr. Eray Özkan was incredibly helpful throughout the process. He took the time to understand our needs and then guided us to... See more

Rated 5 out of 5 stars

Eray did a perfect job. We've been looking at chartering a gulet in Turkey for some months and dealt with multiple brokers. Without question, Eray at Borrow A Boat was far and away the most help... See more

Company replied


Company details

  1. Travel Agency
  2. Boat Rental Service
  3. Boat Tour Agency
  4. Cruise Agency
  5. Sailing Store

About Borrow A Boat

Written by the company

Borrow A Boat logo

With more than 50,000 boats available in over 65 countries worldwide, Borrow A Boat is the leading yacht and boat charter portal for boat owners, charter companies and those wishing to take a boat out. Using our website, getting afloat has never been easier.

Book your trip

Let us create your ideal boating vacation. Our experts will help you choose the perfect vessel, arrange all logistics including transfers, and design custom experiences with suggested itineraries and activities. From booking to return, we're committed to delivering a seamless, personalised boating adventure that meets your needs and surpasses your expectations.

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Trusted Experience

With over 50,000 satisfied customers served, we're your trusted boating partner.

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Flexible Booking Options

Secure your dream boat with just 15% down and enjoy the industry's most flexible rescheduling policies.

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Safety and Peace of Mind

We partner with verified owners and companies, ensuring all boats meet high safety standards with regular inspections.


Contact info

4.8

Excellent

TrustScore 5 out of 5

515 reviews

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1-star

Replied to 91% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Luke DELIVERED

Luke was responsive, solution-oriented, professional and very helpful. He got us an amazing deal after a very, very thorough search process. We were not an easy client. He was extremely patient.

June 10, 2025
Unprompted review
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Reply from Borrow A Boat

Dear Daniel,

Thank you so much for your thoughtful review! We're thrilled to hear that Luke was able to support you with patience, professionalism, and a great deal. We’ll be sure to pass this along to him.

Wishing you an amazing trip, and we look forward to helping you with your next adventure on the water.

All the best,
The Borrow A Boat Team

Rated 5 out of 5 stars

Fast

Fast, friendly and precise communication.

June 10, 2025
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Reply from Borrow A Boat

Dear Annette,

Thank you for your kind words! We’re so pleased to hear that Eray provided you with professional service and excellent communication during your booking.

Wishing you an unforgettable time on the water this summer. We’re always here if you need anything else!

Best regards,
The Borrow A Boat Team

Rated 5 out of 5 stars

Eray Ozkan

Eray Ozkan. Thanks so much for the terrific job you did for us. We are very pleased.
Elena contacted us and everything seams to be great. We will do it again with you for another time.
Sylvain

June 6, 2025
Unprompted review
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Reply from Borrow A Boat

Dear Sylvain,

Thank you so much for your kind words! We're delighted to hear that Eray provided such great service and that everything is going smoothly with Elena’s follow-up.

We truly appreciate your trust in us and can’t wait to help you plan your next boating adventure!

All the best,
The Borrow A Boat Team

Rated 2 out of 5 stars

Croatia trip gone wrong

We are a group that always makes the best of any situation, but our voyage in Croatia had many issues. I understand some things happen but when it’s a multitude of things and nothing is done about it. It he becomes unacceptable.

I wanted to go on a sailing trip for my 40th birthday, but we were booked with a captain who had very little experience. He wasn’t even comfortable with sailing the boat so we had to moter all around the Croatian islands. It defeated the purpose of us even going on a sailing trip. Very disappointing. On top of that, the anchor motor burnt out which was possibly due to the inexperienced captain and we were stuck at Port for half a day trying to get it fixed. Our dinghy motor also went out and we did not have access to it for half of the trip. Having to pay extra for water, taxi fees, and dockage fees when we weren’t planning on.

May 26, 2025
Unprompted review
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Reply from Borrow A Boat

Dear Jake,

Thank you for sharing your feedback.

We are very sorry to hear about the technical issues and overall experience during your trip.

As a marketplace, Borrow A Boat does not directly manage boat operations, but we absolutely understand how frustrating it must have been when things did not go as planned.

We regret that the charter partner did not support you to the level you expected, and we will take your comments into account as part of our ongoing evaluation of all partners.

Regarding the skipper, we are sorry to hear he did not meet your expectations. We have passed your feedback to them, and understand they have already reached out to you directly to address the matter.

Thank you again for bringing this to our attention.

Best regards,


Borrow A Boat Team

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Rated 5 out of 5 stars

Outstanding Service and Unforgettable Sailing Experience

I planned a sailing trip with my family for our summer holiday in Croatia. Mr. Eray Özkan was incredibly helpful throughout the process. He took the time to understand our needs and then guided us to the perfect boat. No matter how many questions I asked, or how many times I asked them, he responded with patience, professionalism, and care. I wholeheartedly recommend Borrow A Boat and Mr. Eray Özkan. I’m truly grateful for his support.

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

We typically charter bareboats directly…

We typically charter bareboats directly from the company. My husband was apprehensive about using a third party, but Luke was fantastic—everything went exactly as he promised. We booked this just a couple of weeks before our trip, and he was incredibly helpful, answering all our questions and providing the best price available.

May 25, 2025
Unprompted review
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Rated 5 out of 5 stars

I’ve been dealing with a delightful…

I’ve been dealing with a delightful chap called luke Quinn, who has been exceptionally helpful finding us a vessel that suits the family’s needs.
Really looking forward to the trip now it’s all booked

Many thanks
Charlie

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

I booked a yacht for September

I booked a yacht for September, and Eray was super helpful throughout the whole process—helping me pick the right one and making sure all the listed specs were accurate.

Thanks so much, Eray!

May 22, 2025
Unprompted review
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Rated 1 out of 5 stars

Scammed their investors by transferring…

They have scammed their investors by transferring assets including brand name and Intellectual Property into another vessel and let the original company go belly up. Even the Managing Director is still the same person. I am out of my hard earned cash of several hundred pounds an they still have the audacity to even spam my email account under their new name, with a newsletter I did not sign up for. In my opinion these activities are punible by law. I would advise anyone against interacting with the company or their management based on this experience.

December 31, 2024
Unprompted review
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Reply from Borrow A Boat

Dear Tim,

Thank you for your feedback. We have reviewed our client database and have been unable to locate any record of you as a customer. We also have not received a response to our request for your contact details.

If you believe this is in error, please get in touch with us directly at help@borrowaboat.com so we can look into this further.

Kind regards,
The Borrow A Boat Team

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Rated 5 out of 5 stars

Booking gulet trip with Eray

Booking our gulet trip with Eray was an absolute pleasure from start to finish. He was incredibly responsive, patient, and knowledgeable, answering all our questions and helping us find the perfect vessel for our needs. The process felt smooth and transparent, with clear communication and no surprises. Eray went above and beyond to make sure everything was tailored to our preferences. Highly recommend working with him if you’re planning a gulet charter — it truly made all the difference!

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

Friendly effortless great booking support!

Just had great booking support experience on a Sunday to book our holiday from your colleague Luke Quinn. Big thanks to Luke, effortless help through the process and discount thrown in. Thank you Luke and appreciate the late Sunday afternoon/evening help. Regards Lamech

April 27, 2025
Unprompted review

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