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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and customer support, highlighting the staff's professionalism, helpfulness, and positive attitude. Many people appreciate the quick response times and the efficiency with which their requests are handled, making interactions pleasant and productive. Consumers also value the company's commitment to ensuring their satisfaction and providing valuable financial insights. However, some customers expressed dissatisfaction with the website, encountering issues such as being blocked from accessing the site or difficulties with account access. A few people also mentioned concerns about the company's business model, questioning whether it prioritizes helping customers or generating revenue from lenders.

What people talk about most

Service

People report positive experiences with service. Customers appreciate the valuable service and peace of mind,... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the helpfulness and efficiency of the... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being helpful,... See more

Response time

Clients share positive opinions on response time, with many praising the quick and professional assistance... See more

Website

Reviewers mention ambiguous feedback about the website. While some consumers found the platform offered... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I did not require an immediate reply as my circumstance was not an issue at all. Still, I received feedback within the hour - my kind of customer support no matter what the situation is. My thanks... See more

Rated 4 out of 5 stars

I’ve been using Borrowell primarily for credit score monitoring, and I must say — that part of the service is phenomenal. The platform offers clear, up-to-date insights on my credit score and rep... See more

Rated 5 out of 5 stars

They offer services and great options for building better credit. I also like that the credit reports don’t impact your account negatively. I’m pretty impressed with the turnaround time when I’ve su... See more

Rated 5 out of 5 stars

When identity thieves started pinging credit agencies with fraudulent activity Sarah didn’t care that I’d never even had a Borrowell account. Once she confirmed my identity she went the extra mile and... See more


Company details

  1. Money & Insurance

Information provided by various external sources

Borrowell empowers Canadians to improve their financial well-being by providing free credit score and credit report monitoring. Get your free credit score today!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

184 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

SCAMMERS AND LIARS

THEY REFUSED TO PAY ME THE PROMISED INCENTIVE AFTER APPLYING FOR AND RECEIVING A CREDIT CARD FROM THEIR SITE.
I STOPPED USING THE CARD AND CONTACTED THE BANK FOR RELIEF AND COMPENSATION.
THEY ARE NOT THERE TO HELP YOU, BUT TO MAKE MONEY FROM THE LENDERS THEY PROMOTE AND SELL YOUR INFORMATION TO.

March 29, 2025
Unprompted review
Rated 5 out of 5 stars

Breath of fresh air

It is a breeze to deal with the customer service team at Borrowel.
They are always quick to acknowledge my rent proof submission, their communication is always on point. I appreciate the sense of urgency on their part anytime I am late submitting my rent proof.
They are always very accommodating and professional.

July 31, 2025
Unprompted review
Rated 4 out of 5 stars

Excellent Credit Score Tracking, But Credit Building Falls Flat

I’ve been using Borrowell primarily for credit score monitoring, and I must say — that part of the service is phenomenal. The platform offers clear, up-to-date insights on my credit score and reports, with helpful tips and alerts that made it easy to stay informed and in control. It’s one of the best free monitoring tools out there.

However, when it comes to credit building, the experience fell short. Despite paying for the credit building subscription, I didn’t see any noticeable improvement in my score over time. The subscription fee of $35/month feels excessive, especially considering there’s no actual borrowing involved — just paying a monthly fee in hopes of boosting your credit.

Lowering the subscription cost would make the service much more appealing. As it stands, it’s hard to justify paying that amount monthly without a tangible impact. Borrowell is excellent for credit monitoring, but the credit-building side definitely needs improvement and better value for money.

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

Always a Fantastic Experience!

I've been using this service to report my monthly rent payments to Equifax for over 2 years now, and I honestly can't say enough good things about the Customer Service team. Every interaction I've had with the team has been nothing short of exceptional—they’re always extremely responsive, professional, and genuinely helpful. It's rare to find a company that consistently delivers such a high level of customer service. They've made the entire process easy and seamless, and it's made a real difference in building my credit. Highly recommend!

August 1, 2025
Unprompted review
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Rated 1 out of 5 stars

Do Not Use

It is a sales site pitching products. If you apply to the products they recommend it could actually damage your credit score. Don't fall for it. Please.

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

So grateful for Borrowell's help in improving my credit

I've been using Borrowell for years and it has kept me informed on the health of my credit. I've used the rent Advantage reporting and it is well worth it. I even reported the last 12 months as well. This has helped increase my credit score tremendously. They have given me a better idea on how to help improve further and it has worked wonders for me... their service is excellent, they reply quickly and guide me through when needed. thank you for helping me better my credit and allowing more in my own life. You have made a big difference, I'm very grateful

June 12, 2025
Unprompted review
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Rated 5 out of 5 stars

Love this site

Love this site, it’s helped me become more aware and responsible with my money and manage my credit. Totally getting on the right track thank you Borrowell team

May 13, 2025
Unprompted review
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Rated 5 out of 5 stars

Great for credit building

Borrowell has been extremely helpful in rebuilding credit. Wonderful customer service too!

April 29, 2025
Unprompted review
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Reply from Borrowell

Thank you so much for your kind words! We're thrilled to hear that Borrowell has been helpful in your credit-building journey and that you’ve had a great experience with our support team. We appreciate your feedback!

Rated 5 out of 5 stars

Excellent experience

Excellent experience! I am using 2 of their products: the rent advantage and the credit builder. So far, so smooth and professional. Every transaction is reported to the credit bureau on time. The help from the customer service is knowledgable and Swift.

April 30, 2025
Unprompted review
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Reply from Borrowell

Thank you for the wonderful review! We're so glad to hear that you're enjoying Rent Advantage and Credit Builder, and that everything has been running smoothly.

Rated 5 out of 5 stars

The company looked after a glitch I had…

The company looked after a glitch I had in my app right away. Under promised, saying perhaps three days. They fixed it in one day. Leo was great! Excellent communication! Thank You!

April 2, 2025
Unprompted review
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Reply from Borrowell

Hi there, thank you so much for your kind words! We appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

Efficient response time.

The company is very efficient and responded very quickly and thoroughly.

April 1, 2025
Unprompted review
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Reply from Borrowell

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. We strive to provide prompt and thorough service, and it's great to know that our efforts met your expectations. We appreciate your feedback and look forward to assisting you again in the future!

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Rated 5 out of 5 stars

Awesome customer support

10/10 experience definitely recommended to my friends & family ! And so should YOU 👌👏👏👏💯💯💯💯

April 1, 2025
Unprompted review
Borrowell logo

Reply from Borrowell

Thank you so much for the amazing review! We're thrilled to hear you had a 10/10 experience and that you're recommending us to your friends and family. Your support means the world to us, and we can't wait to continue serving you and everyone you refer. Thanks again!

Rated 5 out of 5 stars

Unsure how many years I have been involved

I have been with Borrowell for years now and I am extremely happy and confident with the opportunities I have been involved with. I have not had any issues and email has been perfect for me. They respond quickly with appropriate and constructive answers and advice. I have had excellent results with programs I have been involved in and I love how I can keep track of my score and reports. Thank you Borrowell for 5* service.

March 26, 2025
Unprompted review
Borrowell logo

Reply from Borrowell

Thank you so much for your wonderful review! We're thrilled to hear that you've had such a positive experience with Borrowell over the years. It’s great to know that our services have helped you achieve excellent results.

Rated 5 out of 5 stars

Extremely outstanding service

Extremely outstanding service, they take the trouble of reaching you even if missed their calls they even wrote to me that they were trying to reach to refund my money

March 20, 2025
Unprompted review

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