Have a number of Bosche appliances. 2 broke down within a week of each other, entirely due to mistakes made by me. Calls to the repair centre were answered quickly and call-outs for repairs were arran... See more
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Review summary
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Based on these reviews
Contacted Bosch via WhatsApp to clarify something I was unsure about on my new machine machine.. it was 7.30pm..customer support finished at 5pm..but I got a reply saying they would be in touch the fo... See more
Company replied
Very helpful, efficient, friendly and courteous. The Bosch engineer knew his job and had the problem solved quickly without fuss or delay. It did take Bosch about 10 days to provide the callout which... See more
Company replied
Our washing machine broke, we found the repair service excellent. We were able to fill out a form and an engineer was out to us one two days. The Whatsapp service was very prompt and helpful. Really i... See more
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Company details
- Kitchen Supply Store
- Appliance Parts Supplier
- Appliance Repair Service
- Appliance Store
- Appliances Customer Service
Written by the company
At Bosch Home Ireland, we're continuously developing and designing new initiatives to make your life at home easier. We are a global leader in large and small home appliances, specialising in eco-friendly technology, our products are invented for life. Deriving from our commitment and thoroughness with every single product made, our home appliances represent uncompromising quality, technical perfection and absolute reliability
Contact info
M50 Business Park, Ballymount Avenue, D12 KP90, Dublin 12, Ireland
- 01450 2655
- bosch-home.ie
4.7
Excellent
752 reviews
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The only word I can say is WOW
The only word I can say is WOW
In recent years companies use bpos for their customer service Bosch has remained a gem on handling customer experience. I will never buy a device of a different brand.
April 15, 2026
Reply from Bosch Home Ireland
Hello, thank you for your review.
We are so thrilled to receive your 'WOW' feedback. It's wonderful to know you appreciate our approach to customer experience and that we have earned your loyalty.
Thank you again for your feedback,
Donna
Bosch Home Appliance Customer Service
The situation ended well
The situation ended well. It was very useful having whatsapp as a contact medium. The issue related to a temporary fault in registering a new product and was, once someone, Emirates, presumably from customer service, was engaged with the issue, she quickly resolved the problem. The 4 reflects the issue, resolution rated a 5.
April 15, 2026
Unprompted review
Reply from Bosch Home Ireland
Hello, thank you for taking the time to write your review
We are pleased to hear the issue was resolved quickly once it was picked up, and that using WhatsApp was a convenient way to get support. It is also good to know the registration issue was corrected without further delay.
Thank you for your feedback and rating.
Many thanks, Sam
Bosch Home Appliance Customer Service
Website very well put together as our…
Website very well put together as our dishwasher is about ten years old.
April 4, 2026
Reply from Bosch Home Ireland
Hello Carmel, thank you for your review.
We're happy to hear that you found our website well put together and easy to use, even for an older appliance.
Thanks,
Brett
Bosch Home Appliance Customer Service
Excellent brand and customer service
Great company and always happy with my Bosch Appliances. Aftercare is excellent, and so easy to schedule a maintenance call or order spare parts online. Would only buy Bosch appliances!
April 8, 2026
Reply from Bosch Home Ireland
Hello, thank you for your review.
We are delighted to hear you are happy with your appliances and that you find our aftercare service to be excellent and easy to use.
Thank you again for your feedback,
Becki
Bosch Home Appliance Customer Service
I had to wait 2 weeks but my washing…
I had to wait 2 weeks but my washing machine was fixed.
March 27, 2026
Reply from Bosch Home Ireland
Hi, thanks for taking the time to leave a review on Trustpilot, I'm glad to hear your issue was resolved, but do apologise you had to wait. Thanks - Craig
Bosch Home Appliance Customer Service
Best customer service I ever encountered.
The help I got from customer service to identify the part number I required. An exceptional young lady dealt with my query with empathy and understanding. The ease of ordering online. Item delivered 2 to 3 days prior to ETA. All good. My vacuum cleaner is like new again with its new filter which I somehow managed to lose!
March 24, 2026
Reply from Bosch Home Ireland
Hello, thank you for your review.
We are so pleased to hear that you feel you received the best customer service you've ever encountered. It's fantastic that our agent was able to help you identify the correct part with empathy and understanding, and that you found the ordering process easy. We're especially glad your vacuum cleaner is working like new again after the speedy delivery of your filter.
Thank you again for your feedback,
Em
Bosch Home Appliance Customer Service
Fantastic service
Fantastic service - a real human (rather than a bot) who gave me the right answer- thank you Craig & Bosch !
April 14, 2026
Unprompted review
Reply from Bosch Home Ireland
Hello, thank you for your review.
We're delighted to hear you had a fantastic experience with our team. It's wonderful that Craig was able to provide the right answer and showcase the value of human support.
Thank you again for your feedback,
Em
Bosch Home Appliance Customer Service
Lazy clear support!
Very helpful, very clear reply but it needs +30mins to reply to each inquiry!
April 13, 2026
Unprompted review
Reply from Bosch Home Ireland
Thank you for your review.
We are very glad to hear that you found our reply helpful and clear. However, we sincerely apologise for the delay in our response time. We understand that your time is valuable, and a 30-minute wait is longer than we would like.
Your feedback is crucial as it helps us identify areas for improvement.
Thanks, Mandy
Bosch Home Appliance Customer Service
Reply from Bosch Home Ireland
Hi, thanks for taking the time to submit your review.
We are so pleased to hear that you were happy with our services.
It is appreciated that you have taken the time to let us know.
Thanks, Mandy
Bosch Home Appliance Customer Service
Reply from Bosch Home Ireland
Hello, thank you for your review.
We're delighted to hear you were pleased with the fast delivery, good packaging, and excellent price.
Thank you again for your feedback,
Em
Bosch Home Appliance Customer Service
Still remaining in the problem
April 3, 2026
Reply from Bosch Home Ireland
Hello, thank you for your review.
We're sorry to hear that your issue has not yet been resolved. If you would like to discuss this further, please do get in touch on 0344 892 8979
Thanks,
Donna
Bosch Home Appliance Customer Service
Great service from Bosch on WhatsApp
I was able to get an agent quickly. She gave me the information I needed. She answered all my questions and all in a very short time. I am delighted with this experience and service!
April 7, 2026
Unprompted review
Reply from Bosch Home Ireland
Thank you so much for this fantastic review!
We are absolutely delighted to hear about your experience with our Customer Service team.
Getting through to an agent quickly, receiving the information you needed, and having all your questions answered in a short time is the perfect summary of the efficient and helpful service we strive to provide.
Hearing that you were "delighted with this experience and service!" is the best feedback we could possibly receive, and we will be sure to share your high praise with the agent and her team.
Thanks, Mandy
Bosch Home Appliance Customer Service
Operator is very helpful!
The operator was very helpful and straight to the point! No messing around!
April 7, 2026
Unprompted review
Reply from Bosch Home Ireland
Hi, thanks for taking the time to leave a review on Trustpilot, I'm glad to hear you found the Technician helpful & straight to the point! Thanks - Craig
Bosch Home Appliance Customer Service
Easy to contact and quick response
April 2, 2026
Unprompted review
Reply from Bosch Home Ireland
Hello, thank you for your review.
We are very pleased to hear that you found our service easy to contact and that you received a quick response. Providing accessible and efficient support for our customers is very important to us.
Thank you again for your feedback,
Sam
Bosch Home Appliance Customer Service
Prompt and helpful👍😀👌🏻
Mandy was prompt in answering my enquiry and helpful
April 1, 2026
Unprompted review
Reply from Bosch Home Ireland
Hi, thank you for taking the time to leave a review.
We're happy to hear that our team member was helpful and quick to respond to your enquiry. We appreciate your positive feedback!
Thanks, James.
Bosch Home Appliances Customer Service.
Access to required numbers
Service was efficient. However, my door was locked and I couldn't get access to the required numbers which were requested. They should be on the front of the machine and not hidden inside the door which was locked.
March 25, 2026
Reply from Bosch Home Ireland
Hi,
We're glad our service was efficient, but sincerely apologise for the frustration caused by the locked door preventing access to the required numbers. Your point about having these details more accessible is valid.
We appreciate you bringing this to our attention and will pass your suggestion on to our product teams for consideration.
Thanks, Charlotte.
Bosch Home Appliance Customer Service.
Booking online
Booking online, everything was perfect, right from logging an issue to the engineer arriving on time and the prompt response from customer service. This is the best all-around service I've ever had.
Bosch, you are the best!
April 1, 2026
Unprompted review
Reply from Bosch Home Ireland
Hello, thank you for taking the time to share such a wonderful review.
We are absolutely delighted to hear that your experience was perfect, right from booking online to our engineer arriving on time. It is fantastic to know our customer service team provided a prompt response and that you feel this is the best all-around service you have ever had. Your kind words really do mean a lot to the whole team.
Thank you again for your feedback,
Sam
Bosch Home Appliance Customer Service
Amazing service
Amazing service, well qualified team and very helpful. I can't wish for better service.
April 1, 2026
Unprompted review
Reply from Bosch Home Ireland
Hello, thank you for your review.
We are thrilled to hear you received amazing service from our helpful and well-qualified team. It's wonderful to know we provided the best service you could wish for.
Thanks,
Donna
Bosch Home Appliance Customer Service
The engineer was professional and very…
The engineer was professional and very helpful.
March 21, 2026
Reply from Bosch Home Ireland
Hello, thank you for your review.
We're delighted to hear that you found the engineer to be professional and helpful.
Thanks,
Donna
Bosch Home Appliance Customer Service
Reply from Bosch Home Ireland
Hi, thanks for taking the time to leave a review on Trustpilot, I'm glad to hear you found our support quick and professional! Thanks - Craig
Bosch Home Appliance Customer Service
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