Bose Reviews 

Disappointing durability and even more disappointing customer service

I bought these Bose earbuds in the US for roughly $300. Unfortunately, within around 14 months of purchase, they stopped connecting to my phone and started showing multiple coloured lights. I tried the usual troubleshooting, but could not get them working again.

What disappointed me even more was the customer service. Since I purchased the earbuds in the US but live in the Netherlands, I was repeatedly sent back and forth between Bose US and Bose Netherlands. I contacted Bose multiple times trying to find a solution, but eventually gave up because I wasn’t getting anywhere.

I initially decided to leave it at that and wasn’t planning to write a review. However, I think other consumers should know about my experience, especially when considering a product at this price point.

The noise cancellation and sound quality were good while they worked, but for a premium product, I also expect reliability and effective after-sales support.

I have since gone back to my Apple AirPods Pro, which have worked extremely well for me.

This is simply my experience, but if you’re considering spending this much on earbuds, I would recommend looking not only at sound quality and noise cancellation, but also at long-term reliability and the after-sales service available where you live. Make an informed choice.

Only chatbox support or manuels is in support. Noway to Connect personaly or by mail in the Netherlands. I have an “old” system and sussende Böse decides not to support app and application on my home theater sound. Inval not reach anyone. Shop I bought it from is bankrupt. I have spend > 60 min. On internet to find out and did not succeed

Bought a couple of year ago a complete bose set including boxes, soundbar bass box etc. Now not working and no support at all from bose. This company does not care about it. Never bose again!

Mijn Bose Soundtouch speakers werden plots domme bluetooth speakers...

I am extremely disappointed and frustrated with my Bose SoundTouch 20. I bought this device as a high-end standalone radio, not just as a simple speaker. The fact that Bose has discontinued cloud support is unacceptable and feels like a betrayal of loyal customers.To make matters worse, even the basic hardware functions like Bluetooth and AUX have stopped working, rendering the device completely useless. This experience has taught me a lesson: I will never buy a Bose product again. It is shameful that such expensive equipment has such a short lifespan due to a lack of manufacturer support. Furthermore, the resale value of these devices has plummeted to almost nothing, leaving the customer with a total loss.

I’ve always loved the sound quality of my Bose 700 system, but I’m honestly shocked by how poor the support has been.
After only 4.5 years, both my remote control and the wireless connection suddenly stopped working. I tried all the troubleshooting steps, replaced the batteries multiple times, and even reached out through Bose’s website and social media.

It took over a week to get any response, and when they finally replied, they simply told me to buy a new remote or ship my system for inspection — at my own expense. Even the return shipping would cost money if I decided not to repair it. That’s unacceptable for a product in this price range that’s supposed to represent premium quality.

I understand warranties have limits, but premium brands should also stand behind their products beyond a few years, especially when multiple features fail at once. I expected better from Bose.

I really hope Bose reconsiders how they handle cases like this — I’d still like to remain a loyal customer, but this experience makes it hard to justify future purchases.

The worst customer service all time. I never received my package and they send me on a wild goose chase to UPS. Once UPS ends the “investigation” then you get to deal with Bose and worst customer service all time. It’s been over a month, no refund no offer to resend headphones nothing. Just constant stalling and terrible customer service reps. So many typos, it seems like you’re talking to a scammer. I have the chat transcript because I almost couldn’t believe how bad the experience was…

Bose customer services are awful. I bought a soundbar 900 in April from bose.nl directly. Having enjoyed it for a bit over 4 months, the soundbar suddenly stopped working. I contacted the customer service immediately, and got a return label for me to send the defective product back to Germany for repair. Following the UPS track number, I was certain that the soundbar was delivered to the factory. But after that nothing, no notification of reception nor update on the repair process. I contacted the consumer services again, who assured me that the product was well received and will be repaired within 4 weeks. But 4 weeks later, no news at all. I'm really disappointed with Bose as a primer producer of speakers and sound systems. If you are looking for a quality product that does not easily break down and you wanted to be taken care of when they do, please go away from Bose!

Ordered a Christmas present on 2nd December 2023, still not received it on 8th January 2024. UPS stated that they had delivered it on 21st December, stating that they tried the home address & then delivered it to a local shop. Went to the shop nothing had been dropped off, checked ring doorbell & no sign of a delivery, was home all day. Had to chase up with Bose who said they would find out where it is, had to chase up again & told have to wait until 11th January 2024! Awful service from what I thought was a reputable company, totally disappointed with no support and want a full refund but have to wait, disgusted. Don’t buy direct from Bose.

absolutely ridiculous customer service + UPS as a courier being a nightmare. made an order on 29-11 and never received it. spent hours between getting in touch with bose customer service, checking at the package point where the merch was never delivered and with UPS customer service FOR NOTHING!!
all i could get was an embarrassing 10% discount on my next purchase with them, which i obviously refused cause i will never make the same mistake. CLOWN COMPANY!! AVOID AT ALL COSTS!!

Disgusting customer service, requested a replacement, everything was going well and then asked me for the full retail of the said replacement . What a horrible customer service this company has. Absolute jokers.

When you pay premium price I expect 1st class quality and customer service. I asked for a replacement item only for them to say I need to pay full retail and send the original item

Sickening service, avoid, avoid, avoid.

Rocking the buds in the gym. Feels so great! Perfect for benchpress

Great customer service! Really pleasent and helpfull!

Excellent customer service. After 2 years of having bought my headphones, they were not working well, so I called to Bose, and after discussing the issues about my headphones, they changed them for a pair of new band new headphones. The headphones sound is amazing by the way (Bose Soundsport). Thanks!

At the moment I really cannot say anything positive about Bose, absolutely nothing.

Bought the soundbar 500 when it just came out and ever since I regularly need to unplug or reset the device. Once it disconnects from internet, the system is stupid enough to not reconnect to it on it’s own. Nowhere in the app a status can be found of what is the matter, as the app is not reachable when there are issues.

There I am sitting on the floor in the hallway with a premium device, connected to the internet (wired), because the system was stuck in an update loop (search the bose community, I’m not the only one). Resulting to send the soundbar to Bose and receive it back in 2 weeks. As I like to listen to music I connected my 18 year old Sony system, that’s still working flawless (although dated and less ‘connected’).

Soon after I received it back, it stopped working, so I called Bose as I am tired of this. If I wanted to try to unplug and plug it in again. Hello!? That’s no solution. In meantime I have done this trick 4 times in approx 2-3 weeks. If this is the solution, I could better have bought a cheaper system.
During the call I was asked about my router, if I had made adjustments and I said no. Then I’m asked if I could wire the soundbar to the internet and as I do not have a cable that’s long enough and do not want to sit on the floor with my o so premium soundbar, we made an appointment that I would be called back on an agreed date and time, so I could make the necessary arrangements. All done and one week after I’m still waiting for his call...

In meantime I also again have a replacement pending for my sleepbuds, in meantime the 4th pair. Where most issues for these things were the batteries that did not charge beyond a certain point. With these buds every time the magnet from the buds come loose and it is a hell of a job to get them charged without these.

Short said, I’m finding Bose bad quality products and lacking of customer services.

It's hard for me to express how deeply disappointed I am in your (BOSE) customer service. One day after purchase of a pair of the AWESOME Bose Sound sport earbuds, I lost the clothing clip. I contacted customer service on October 1, 2016  regarding a replacement clip for my earbuds. This was after an email (with a 72 hour response guarantee ) was not responded to after a week! The representative was kind and helpful. She stated she would send me a replacement clip, free of charge.  After three weeks, I had not received the replacement clip. I contacted customer service again and they stated it will be mailed within the next two weeks. A follow-up call allowed me to learn it will be an ADDITIONAL delay. I still have not received it. I would've  replaced them on my own if I would've known it would've taken so long. I have always loved your products and consistently recommend your sound sport earbuds to this day, but this has left a bad impression on me.

A little more than two years ago I bought a set of Bose Quietcomfort 15 for myself and 5 more sets for my company. Today, the left speaker is broken on 3 out of the 5 sets, and 3 new sets already need to be replaced. As long as the head phones were working, I was quite satisfied with the quality of the sound, but for a 200 £ headset, and given that this malfunction has occured on most of the sets, I am extremely disappointed!

i bought the SEI12i sports earphones and now one of the earphone has popped out. i have been trying to get hold of customer service for help as i do not remeber the serial number but do hold proof of purchase.
can some one help in assisting with the replacement?

Recently bought a Bose Quiet Comfort 15 and could test it right away in the plane on my way to my holiday address. Smart that the Plane music adapters are included, so I could watch all the on-board movies with super sound quality. Unfortunately I had some small children on the row next to me, but also these sounds were nicely cancelled so I had some good sleep as well :)