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Novaswinkel Reviews 

315
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TrustScore 1.5 out of 5

1.4

Clothing Store
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Company details

  1. Clothing Store

Written by the company

Novaswinkel™ is een gedreven team dat er alles aan doet om continu nieuwe trendy producten op de markt te brengen.

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1.4

Bad

TrustScore 1.5 out of 5

315 reviews

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1.4

All reviews

(315)

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Rated 4 out of 5 stars

Worried at First, but Delivered a Quality Product

After my delivery was delayed and I went to the site to check for a delivery update and I noticed the site was down I started to think I was perhaps scammed and saw all the bad reviews here. But a few days later (still quite delayed) I received the package as described and in good state and the site was back online, so I’m happy. I think the price quality of their products is good but I do think that they need to do a better job of keeping the consumer informed on what’s happening with your package, which is being shipped from China.

January 6, 2025
Unprompted review
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Rated 1 out of 5 stars

This is a CHINESE company that…

This is a CHINESE company that PRETENDING to be EUROPEAN!!! Horrible quality of products, tricks with returns (I wasn’t able to return a crappy bra at all so I lost 75% of the money) and surprise return policy where the consumer returns orders to CHINA AT THEIW OWN COST! WTH!

NEVER AGAIN!!!

August 16, 2023
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Reply from Novaswinkel

Dear Sofiia,

We apologize for the negative experience you've had with Novaswinkel. We understand your frustration with the quality of the products and the return process.

We take customer feedback seriously, and we're truly sorry that your experience did not meet your expectations. Novaswinkel aims to provide quality products and a hassle-free shopping experience.

To address your concerns, we recommend reaching out to our customer service team at info@novaswinkel.nl. Please provide them with the details of your order and the issues you've encountered. They should be able to assist you with finding a suitable solution, whether it's a return or refund.

We value your feedback and will work to improve our services to prevent similar issues in the future.

Once again, we apologize for any inconvenience you've experienced, and we hope to have the opportunity to make things right for you.

Best regards,

Rated 4 out of 5 stars

Helpful customer service

Updated review, good communication and willingness to resolve issues, received refund. If unsure about order, check return policy.

August 15, 2023
Unprompted review
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Reply from Novaswinkel

Wij betreuren het ten zeerste dat u enige hinder heeft ondervonden en bieden u onze oprechte excuses aan. Uw tevredenheid is voor ons van het grootste belang. Neemt u alstublieft contact op met ons toegewijde team op info@novaswinkel.nl, en u kunt er zeker van zijn dat uw problemen snel en met de grootst mogelijke spoed zullen worden aangepakt. Uw gemak blijft onze topprioriteit en we kijken ernaar uit u snel van dienst te zijn.

Rated 1 out of 5 stars

DO NOT BUY FROM THEM!!!!

Please do not shop with this company. The products are very bad quality and if you want to return this you need to send this on your own cost. Min 25,00 eur. This is SKAM!!!!! DO NOT BUY FROM THEM

August 5, 2023
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Reply from Novaswinkel

Dear Kasia,

We're truly sorry to hear about your negative experience with our products and our return policy. Your feedback is valuable to us, and we apologize for any inconvenience you've experienced.

We understand your frustration with the return cost, and we'll take your feedback into consideration as we continually work to improve our policies and the quality of our products.

If you have any specific concerns or require assistance with your order, please don't hesitate to contact us at [your email address]. We want to ensure that you have a satisfactory resolution to your issue.

Once again, we apologize for any inconvenience, and we appreciate your feedback as it helps us strive for better service in the future.

Best regards,

Rated 1 out of 5 stars

return cost 25 euro

big nice label is shown with 30 days return gegarandeerd, but it is not included the cost of 25 euros!?

July 2, 2023
Unprompted review
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Reply from Novaswinkel

Beste Octo,

Bedankt dat u dit onder onze aandacht heeft gebracht. Onze excuses voor de verwarring over ons retourbeleid. We begrijpen uw bezorgdheid over de extra kosten van 25 euro voor het retourneren van artikelen.

Om u beter van dienst te kunnen zijn, kunt u contact met ons opnemen via info@novaswinkel.nl met uw bestelgegevens en specifieke zorgen over de retourkosten. We zullen ons best doen om dit probleem aan te pakken en je een bevredigende oplossing te bieden.

Uw tevredenheid is belangrijk voor ons en we waarderen uw feedback. We kijken ernaar uit om deze kwestie voor u op te lossen.

Met vriendelijke groeten,

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Rated 1 out of 5 stars

Quality of a product.

The product is not good quality and what you see advertised is not what you get. Not worth the money you pay. To return it is expensive €25 and very complicated. They did reimburse 40% which is very kind. But until they are more honest about there product I will not buy from them again.

July 1, 2023
Unprompted review
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Reply from Novaswinkel

Wij betreuren het ten zeerste dat u enige hinder heeft ondervonden en bieden u onze oprechte excuses aan. Uw tevredenheid is voor ons van het grootste belang. Neemt u alstublieft contact op met ons toegewijde team op info@novaswinkel.nl, en u kunt er zeker van zijn dat uw problemen snel en met de grootst mogelijke spoed zullen worden aangepakt. Uw gemak blijft onze topprioriteit en we kijken ernaar uit u snel van dienst te zijn.

Rated 1 out of 5 stars

Scammers

Scammers, liars. Won’t refund my money back

June 12, 2023
Unprompted review
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Reply from Novaswinkel

Wij betreuren het ten zeerste dat u enige hinder heeft ondervonden en bieden u onze oprechte excuses aan. Uw tevredenheid is voor ons van het grootste belang. Neemt u alstublieft contact op met ons toegewijde team op info@novaswinkel.nl, en u kunt er zeker van zijn dat uw problemen snel en met de grootst mogelijke spoed zullen worden aangepakt. Uw gemak blijft onze topprioriteit en we kijken ernaar uit u snel van dienst te zijn.

Rated 1 out of 5 stars

SCAM! From Novaswinkel

SCAM!! AVOID THIS FAKE PAGE!

Novaswinkel is pretending to sell products they never have from real brands. They only sell fake products and don't deliver anything

May 1, 2023
Unprompted review
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Reply from Novaswinkel

We betreuren het ongemak ten zeerste en bieden onze oprechte excuses aan. Uw tevredenheid is voor ons van het grootste belang. Neem contact op met ons toegewijde team op info@novaswinkel.nl, en u kunt er zeker van zijn dat uw problemen snel en met de grootst mogelijke spoed zullen worden aangepakt. Uw gemak blijft onze topprioriteit en we kijken ernaar uit u snel van dienst te kunnen zijn.

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